SAP C_C4H520_02 Online Practice Questions and Exam Preparation

SAP C_C4H520_02 Online Questions & Answers

• Question 71:

  What are some functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

  A. Customer self-service
  B. Service level agreement
  C. Automated scheduling
  D. Ticket routing rules
  A. Customer self-service
  C. Automated scheduling

• Question 72:

  Which objects can be synchronized and viewed on the mobile app?

  A. Project, Skills, Service Call
  B. Activity, Project, Opportunities
  C. Activity, Business Partner, Skills
  D. Activity, Service Call, Quotations
  D. Activity, Service Call, Quotations

• Question 73:

  You want to retrieve data from the system using the query API. In which format will you receive the response?

  A. HTML
  B. Text
  C. XML
  D. JSON
  D. JSON

• Question 74:

  Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

  A. Customer Self-Service
  B. Service Contracts
  C. Service Maps
  D. Crowd Service
  D. Crowd Service

• Question 75:

  Which action in the Time and Material journal allows an approver to send the material record back to the technician to resubmit?

  A. Decline
  B. Review
  C. Duplicate
  D. Request change
  D. Request change

• Question 76:

  Which functionality is possible when the Smartform template is set to Translation status? Note: There are 2 correct answers to this question.

  A. The template can be edited.
  B. The template can be assigned to an activity.
  C. The template can be exported in XML format.
  D. The template can be assigned to an equipment.
  A. The template can be edited.
  C. The template can be exported in XML format.

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  Explanation/Reference:

• Question 77:

  What can you do with a picker element within Smartforms? Note: There are 2 correct answers to this question.

  A. You can use it to select an object from a list.
  B. You can link picker and attachment elements together.
  C. You can link two picker elements together.
  D. You can use it to pick PNG files.
  A. You can use it to select an object from a list.
  C. You can link two picker elements together.

• Question 78:

  What are the SAP Field Service Management service call statuses that can be mapped to ERP? Note: There are 3 correct answers to this question.

  A. Ready to Plan
  B. Planned
  C. Technically Complete
  D. Cancelled
  E. Released
  A. Ready to Plan
  C. Technically Complete
  D. Cancelled

• Question 79:

  For which SAP Field Service Management objects is a bi-directional flow supported when you integrate with SAP Service Cloud? Note: There are 2 correct answers to this question.

  A. Service call
  B. Activity
  C. Time and Material journal
  D. Service contract
  A. Service call
  B. Activity

• Question 80:

  What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

  A. Generate QA reports with the captured data.
  B. Generate checklist reports for the customer.
  C. Assist technicians to record time and materials.
  D. Assist technicians to capture resolutions.
  A. Generate QA reports with the captured data.
  B. Generate checklist reports for the customer.