SAP C_C4H520_02 Online Practice Questions and Exam Preparation

SAP C_C4H520_02 Online Questions & Answers

• Question 51:

  How can you benefit from enabling service workflow steps? Note: There are 3 correct answers to this question.

  A. You can provide a predefined script for service execution.
  B. You can configure execution checkpoints.
  C. You can trigger actions based on standard system events.
  D. You can improve the link between back office and field.
  E. You can standardize service process flows.
  B. You can configure execution checkpoints.
  C. You can trigger actions based on standard system events.
  E. You can standardize service process flows.

• Question 52:

  How do FSM SQL queries differ from regular SQL queries? Note: There are 3 correct answers to this question.

  A. You can only reference DTOs via alias.
  B. You can only reference DTOs via variable definition.
  C. T-SQL is supported.
  D. DTOs have version control to support backwards compatibility.
  E. Core SQL is supported.
  A. You can only reference DTOs via alias.
  C. T-SQL is supported.
  D. DTOs have version control to support backwards compatibility.

• Question 53:

  In which scenario of service engagement does SAP Field Service Management primarily provide capabilities to complement the SAP Service Cloud portfolio?

  A. Video chat
  B. No touch
  C. E-mail interaction
  D. High touch
  D. High touch

• Question 54:

  What can you set in a scheduled business rule? Note: There are 2 correct answers to this question.

  A. Notification
  B. Frequency
  C. Condition
  D. Order
  B. Frequency
  D. Order

• Question 55:

  For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

  A. Mobile service execution
  B. Ticket and case creation
  C. Workforce management
  D. Customer feedback management
  A. Mobile service execution
  C. Workforce management

• Question 56:

  Which of the following is supported in business rules?

  A. Linked list
  B. Stack
  C. Array
  D. Heap
  C. Array

• Question 57:

  What should you advise a customer to do when integrating SAP Field Service Management with SAP CRM? Note: There are 3 correct answers to this question.

  A. Enter value list mappings for product types.
  B. Check the list of the existing known limitations.
  C. Ensure that the SAP Field Service Management system version is supported.
  D. Maintain code list mappings for service call types.
  E. Validate the RFC destination and IDoc setup.
  A. Enter value list mappings for product types.
  C. Ensure that the SAP Field Service Management system version is supported.
  D. Maintain code list mappings for service call types.

• Question 58:

  Which of the following are data object types that you can maintain in the Master Data module? Note: There are 3 correct answers to this question.

  A. Item
  B. Service call
  C. Service contract
  D. Smartform
  E. Equipment
  A. Item
  C. Service contract
  E. Equipment

• Question 59:

  Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

  A. The SAP support team can modify report templates.
  B. Administrators can preview report templates.
  C. Users can delete report templates.
  D. Users can modify report templates.
  B. Administrators can preview report templates.
  C. Users can delete report templates.

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  Explanation/Reference:

• Question 60:

  What is the purpose of a visibility condition in Smartforms? Note: There are 2 correct answers to this question.

  A. It is used to hide a Smartform from the mobile device.
  B. It is used to change Smartform mode from development to active.
  C. It is used to hide specific chapters.
  D. It is used to hide specific elements.
  C. It is used to hide specific chapters.
  D. It is used to hide specific elements.