SAP C_C4H520_02 Online Practice Questions and Exam Preparation

SAP C_C4H520_02 Online Questions & Answers

• Question 1:

  What are the benefits of using activity feedback? Note: There are 2 correct answers to this question.

  A. Generate QA reports with the captured data.
  B. Generate checklist reports for the customer.
  C. Assist technicians to record time and materials.
  D. Assist technicians to capture resolutions.
  A. Generate QA reports with the captured data.
  B. Generate checklist reports for the customer.

• Question 2:

  You are a consultant who needs to explain the Reserved Material feature of SAP Field Service Management to a customer. Which statements can you use to describe the capabilities of reserved material? Note: There are 2 correct answers to this question.

  A. You can approve consumed reserved materials in the Time and Material journal.
  B. You can plan and reserve materials in both the Web and mobile applications.
  C. The system will update the inventory count of reserved materials in a standalone scenario.
  D. A planner can create service calls with reserved materials from an integrated ERP system.
  B. You can plan and reserve materials in both the Web and mobile applications.
  D. A planner can create service calls with reserved materials from an integrated ERP system.

• Question 3:

  For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

  A. Mobile service execution
  B. Ticket and case creation
  C. Workforce management
  D. Customer feedback management
  A. Mobile service execution
  C. Workforce management

• Question 4:

  Which report template can you use to visualize the time, material, and expenses linked to an activity?

  A. Time and Material Journal
  B. Service Checkout
  C. Service Call
  D. Checklist
  A. Time and Material Journal

• Question 5:

  Which operations can be performed by default on embedded report templates? Note: There are 2 correct answers to this question.

  A. The SAP support team can modify report templates.
  B. Administrators can preview report templates.
  C. Users can delete report templates.
  D. Users can modify report templates.
  B. Administrators can preview report templates.
  C. Users can delete report templates.

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  explanation:

  Explanation/Reference:

• Question 6:

  Which of the following styles is available on a label element in Smartforms and Feedback?

  A. Underline
  B. Strikethrough
  C. Italicize
  D. Bold
  D. Bold

• Question 7:

  What are the components of a trigger in a business rule? Note: There are 3 correct answers to this question.

  A. Action
  B. Conditions
  C. Execution count
  D. Event
  E. Variables
  B. Conditions
  D. Event
  E. Variables

• Question 8:

  Which of the following reports will face a hard stop when you generate it in SAP Field Service Management?

  A. A nightly activity list report generated via business rules that executes in 250 seconds
  B. A report that references 21 different DTOs
  C. A spare parts list that has 1500 pages
  D. A service call summary for the week that returns 1000 records
  B. A report that references 21 different DTOs

• Question 9:

  Which aspect of SAP Field Service Management helps businesses to expand their service area beyond their own list of qualified technicians?

  A. Customer Self-Service
  B. Service Contracts
  C. Service Maps
  D. Crowd Service
  D. Crowd Service

• Question 10:

  How would a field service technician update the service assignment status?

  A. By opening the service assignments
  B. By setting the relevant workflow step
  C. By navigating to the address on the service assignments
  D. By adding a checklist
  B. By setting the relevant workflow step