SAP C_C4H520_02 Online Practice Questions and Exam Preparation

SAP C_C4H520_02 Online Questions & Answers

• Question 21:

  You are a field service technician using an iOS device, and you have just completed a repair. How can you check the travel time to the next repair location address?

  A. Click on the navigation icon within the home page.
  B. Click on the navigation icon within the service call.
  C. Click on the navigation icon within the activity.
  D. Click on the navigation icon within the equipment.
  C. Click on the navigation icon within the activity.

• Question 22:

  What are some of the available options to create dashboard reports? Note: There are 2 correct answers to this question.

  A. Use pre-assembled reports.
  B. Use pre-assembled queries.
  C. Modify an existing query or create a new query.
  D. Import queries.
  B. Use pre-assembled queries.
  C. Modify an existing query or create a new query.

• Question 23:

  Which activities can you perform in the Administration module? Note: There are 2 correct answers to this question.

  A. Perform system monitoring.
  B. Define service workflows.
  C. Edit Smartform templates.
  D. Maintain session configuration.
  B. Define service workflows.
  D. Maintain session configuration.

• Question 24:

  How can you translate a Smartform?

  A. Select the translation language within the designer.
  B. Export it to XML, translate, and upload.
  C. Download it to Microsoft Word, translate, and then upload.
  D. Maintain the translation of the Smartform in the company settings.
  B. Export it to XML, translate, and upload.

• Question 25:

  You are a service planner in SAP Field Service Management. How can you find a suitable technician in the planning board?

  A. Use a checklist.
  B. Use a workflow.
  C. Use a filter.
  D. Use a business rule.
  C. Use a filter.

• Question 26:

  Which scenarios can you cover within the SAP C/4HANA solution portfolio? Note: There are 2 correct answers to this question.

  A. Self-service
  B. In-house repair
  C. Service fulfillment
  D. Contact center
  A. Self-service
  B. In-house repair

• Question 27:

  For which of the following steps in the service call lifecycle is the dispatcher typically responsible? Note: There are 2 correct answers to this question.

  A. Set the service call to Technically Completed.
  B. Set the service call to Finished.
  C. Release the assignment.
  D. Perform the activity checkout.
  B. Set the service call to Finished.
  C. Release the assignment.

• Question 28:

  You are an administrator responsible for maintaining settings at account and company level. Which of the following settings do you maintain at company level? Note: There are 2 correct answers to this question.

  A. User groups
  B. Password policy
  C. Screen configurations
  D. Business rules
  C. Screen configurations
  D. Business rules

• Question 29:

  Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management solution? Note: There are 2 correct answers to this question.

  A. Sophisticated cloud firewall
  B. Outage protection
  C. Hardware redundancy control
  D. SSL-encrypted cloud communication
  A. Sophisticated cloud firewall
  D. SSL-encrypted cloud communication

• Question 30:

  How are labels used within the Smartforms and Feedback module?

  A. To act as a reference for generating a Smartform report
  B. To add a label to be used as reference by the field engineer
  C. To filter the list of Smartforms
  D. To identify the elements in the Smartform
  C. To filter the list of Smartforms