SAP C_C4H520_02 Online Practice Questions and Exam Preparation

SAP C_C4H520_02 Online Questions & Answers

• Question 11:

  As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

  A. You apply account-level settings to all databases.
  B. You apply account-level settings to a specific database.
  C. You apply company-level settings to all databases.
  D. You apply company-level settings to a specific database.
  A. You apply account-level settings to all databases.
  D. You apply company-level settings to a specific database.

• Question 12:

  Where can service workflow steps be used in SAP Field Service Management?

  A. In customer self-service when submitting a self-service request
  B. In the Web application when planning a service
  C. In SAP Crowd Service when dispatching a service call
  D. In the mobile application when executing an activity
  D. In the mobile application when executing an activity

• Question 13:

  The field technician needs to visit a customer for regular maintenance of all their printers. For each printer, the same type of data needs to be captured in the Smartform. What Smartform element is used to create such a functionality?

  A. Series
  B. Picker
  C. Attachments
  D. Drop-down list
  A. Series

• Question 14:

  Which objects can you approve using the Time and Material journal? Note: There are 3 correct answers to this question.

  A. Quotation
  B. Expenses
  C. Efforts
  D. Work time
  E. Mileage
  B. Expenses
  C. Efforts
  E. Mileage

• Question 15:

  As an administrator, you want to send automatic notifications to your technician when you are finished modifying the approval status of an effort item related to your technician's service call. Which company setting will you activate within the administration module?

  A. CoresSystems.Mobile.ApprovedEffortsModificationAllowed
  B. CoreSystems.CoresystemsFSM.DL.Notifications.Enabled
  C. CoreSystems.CoresystemsFSM.Mobile.
  D. PushNotifications.ActivityChanges.En
  A. CoresSystems.Mobile.ApprovedEffortsModificationAllowed

• Question 16:

  What is one of the main use cases for a Smartform?

  A. Provide smart progress feedback to the dispatcher.
  B. Generate a list of service team availability.
  C. Capture customer feedback.
  D. Provide a script for service execution.
  D. Provide a script for service execution.

• Question 17:

  How do you activate the integrated checkout feature in the SAP Field Service Management mobile app? Note: There are 3 correct answers to this question.

  A. Create custom business rules.
  B. Activate permissions.
  C. Enable company settings.
  D. Configure checkout workflow steps.
  E. Adjust cloud account settings.
  B. Activate permissions.
  C. Enable company settings.
  D. Configure checkout workflow steps.

• Question 18:

  What can you personalize in the Customer Self-Service portal? Note: There are 3 correct answers to this question.

  A. Landing page
  B. Menu icons
  C. Portal background image
  D. Main and accent colors
  E. Portal logo
  C. Portal background image
  D. Main and accent colors
  E. Portal logo

• Question 19:

  What are some of the main security characteristics of the SAP Field Service Management mobile app? Note: There are 2 correct answers to this question.

  A. Advanced perimeter security
  B. SSL-secured communication
  C. Full backup protection of customer data
  D. OAuth token for login-free access
  B. SSL-secured communication
  C. Full backup protection of customer data

• Question 20:

  Which of the following are activities that you can perform in the Master Data module for standalone versions of SAP Field Service Management? Note: There are 3 correct answers to this question.

  A. Query data for reporting purposes.
  B. Import data from external systems.
  C. Export data for backup and archiving.
  D. Manage master data in an ERP system.
  E. Create new data object records.
  B. Import data from external systems.
  C. Export data for backup and archiving.
  E. Create new data object records.