IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 71:

  Which Service Level Agreement (SLA) option can be set at the Organization level in IBM SmartCloud Control Desk?

  A. Allow application of multiple SLAs
  B. Allow SLAs to be used in multiple sites
  C. Apply multiple SLAs based on ticket priority
  D. Use calendar for calculating escalation notifications
  A. Allow application of multiple SLAs

• Question 72:

  Which statement is true regarding configurations in the Security Group application?

  A. Each end user has one and only one Start Center.
  B. Limits and tolerances are defined at the system level.
  C. End users may go directly to the Service Request application after logging in.
  D. The member of a security group that has the option selected Independent of Other Groups? Cannot be a member of other security groups.
  C. End users may go directly to the Service Request application after logging in.

• Question 73:

  What is the purpose of the Update Promotion action?

  A. To update attributes of the configuration item (CI) based on the information from the Actual CI
  B. To update attributes of the Actual CI based on the information from the CI
  C. To update attributes of the CI based on the information from the Change Management process
  D. To update attributes of the Actual CI based on the information from the Change Management process
  A. To update attributes of the configuration item (CI) based on the information from the Actual CI

• Question 74:

  A manager needs to set up a new employee. Using the Self Service Center, what action can the manager take for this type of fulfillment request?

  A. Request a New Service - Request a new asset or service
  B. Create Request- Description and details of the new request
  C. Report an Issue - Create a new service request to report an issue
  D. Frequent Request- Easy access to the services most often requested
  A. Request a New Service - Request a new asset or service

• Question 75:

  Which edition is included in the IBM SmartCloud Control Desk VMImage solution?

  A. Full Edition
  B. Entry Edition
  C. Everyplace Edition
  D. Service Provider Edition
  B. Entry Edition

• Question 76:

  When installing an enterprise solution, which edition of IBM SmartCloud Control Desk can be installed?

  A. Only Entry Edition
  B. Any product edition
  C. Only Everyplace Edition
  D. Only Service Provider Edition
  B. Any product edition

• Question 77:

  A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

  A. On the Specification tab there is a Show Offering dialog box
  B. On the Service Request header the Source field says Standard Offering
  C. On the Activities tab the check box for is checked for- Is standard offering?
  D. On the Service Request the fields Catalog Request ID and Source are populated
  D. On the Service Request the fields Catalog Request ID and Source are populated

• Question 78:

  Which IBM SmartCloud Control Desk edition would include applications and capabilities to manage the data centers of multiple customers?

  A. Everyplace
  B. Entry Edition
  C. Service Provider offering
  D. IBM SmartCloud Control Desk
  C. Service Provider offering

• Question 79:

  What is a responsibility of the Service Catalog Designer?

  A. To define which services are available to which users
  B. To provide Service Level Agreement details for catalog entries
  C. To determine which catalog views should be added or deleted
  D. To keep the entries aligned with the services in the IT Portfolio
  D. To keep the entries aligned with the services in the IT Portfolio

• Question 80:

  What is one way to determine which software is installed?

  A. Help > System Information
  B. Administration> Resources
  C. System Configuration > Logging
  D. Platform Configuration > System Properties
  A. Help > System Information