IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 11:

  Which application is used in IBM SmartCloud Control Desk to manually import data such as users, assets, and configuration items?

  A. Data Analyzer
  B. Migration Manager
  C. Integration Framework
  D. Enterprise Identity Mapping
  C. Integration Framework

• Question 12:

  What is an optional IBM SmartCloud Control Desk component?

  A. Database
  B. Directory server
  C. Application server
  D. Administrative workstation
  B. Directory server

• Question 13:

  During the workflow design process in IBM SmartCloud Control Desk, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?

  A. Users
  B. People
  C. Delegates
  D. Supervisors
  B. People

• Question 14:

  Requests from the Service Catalog are often processed by which related process?

  A. Service DeskProcess
  B. Request Fulfillment Process
  C. Service Provisioning Process
  D. Service Level Management Process
  B. Request Fulfillment Process

• Question 15:

  What can be configured by an administrator in the Self Service Center application?

  A. The background color of the shopping cart.
  B. The fonts for the Self Service Center application.
  C. The colors and thresholds limits for the monitor gauges.
  D. The items included in the navigator and the order in which they are displayed.
  D. The items included in the navigator and the order in which they are displayed.

• Question 16:

  What are three common tasks for Change Management? (Choose three.)

  A. Schedule the change
  B. Identify the cause of the change
  C. Analyze the impact of the change
  D. Create a problem from the change
  E. Review the change once it has been implemented
  F. Check for known errors related to the configuration items impacted by the change
  A. Schedule the change
  C. Analyze the impact of the change
  E. Review the change once it has been implemented

• Question 17:

  IBM SmartCloud Control Desk is an IT Infrastructure Library compliant solution that includes which features?

  A. Self Service Catalog, Change/Configuration/Release Management, and Event Management
  B. Self Service Catalog, Network Management, and IT Asset Lifecycle and Compliance Management
  C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
  D. Service Desk, Cloud Provisioning, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management
  C. Self Service Catalog, Change/Configuration/Release Management, and IT Asset Lifecycle and Compliance Management

• Question 18:

  Which component is optional in an IBM SmartCloud Control Desk installation?

  A. Web server
  B. Directory server
  C. Database server
  D. Application server
  B. Directory server

• Question 19:

  Which statement is true about the IBM SmartCloud Control Desk E-Mail Listener?

  A. It can process encrypted messages.
  B. It can process digitally signed messages.
  C. It supports POP3 and IMAP protocols only.
  D. It does not support embedded attachments.
  C. It supports POP3 and IMAP protocols only.

• Question 20:

  Which two properties must be specified in order to save an organization record? (Choose two.)

  A. Site
  B. Default Item Status
  C. Base Currency 1 and 2
  D. Default Stock Category
  E. General Ledger Clearing Account
  B. Default Item Status
  D. Default Stock Category