IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 91:

  Lee creates a Service Request (SR) for Ann through the Self Service Center but Ann cannot see the SR. What is the likely cause for this?

  A. Ann is not populated on the SR correctly.
  B. Ann is not enabled for Self Service Center.
  C. Ann is unable to see the SR until it is in a status of In Progress.
  D. Ann does not have access to the View Service Request application.
  A. Ann is not populated on the SR correctly.

• Question 92:

  The customer requirement is to automate an e-mail being sent to the service desk team whenever a new Service Request (SR) is created. How should this be implemented?

  A. Manually send an e-mail from the SR once it is saved
  B. Modify the standard SR ITIL v3 process to send an e-mail
  C. Create a cron task that will send an e-mail for each SR in the status NEW
  D. Create an escalation that will send an e-mail for each SR in the status NEW
  D. Create an escalation that will send an e-mail for each SR in the status NEW

• Question 93:

  Which three main capabilities are combined into IBM SmartCloud Control Desk?

  A. Asset Management, Network Management, Event Management
  B. Change Management, Contract Management, Performance Management
  C. Asset Management, Change Management, Service Request Management
  D. Service Request Management, Discovery Management, Problem Management
  C. Asset Management, Change Management, Service Request Management

• Question 94:

  Impact Analysis is a part of which process?

  A. Change Management
  B. Incident Management
  C. Release Management
  D. Configuration Management
  A. Change Management

• Question 95:

  What are two appropriate Key Performance Indicators for the Service Catalog Management Process? (Choose two.)

  A. Number of accesses per month
  B. Number of calls to the service desk
  C. Percent of users who use the service catalog
  D. Percent of users who are aware of the service catalog
  E. Number of services published including Service Level Agreements/Targets
  A. Number of accesses per month
  C. Percent of users who use the service catalog

• Question 96:

  The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

  A. Roles
  B. UserID
  C. Ticket Owners
  D. Person Groups
  E. E-mail Address
  F. Security Groups
  A. Roles
  D. Person Groups
  E. E-mail Address

• Question 97:

  An IBM SmartCloud Control Desk (SCCD) system will be deployed with a new IBM Tivoli Directory Server (TDS) and WebSphere Application Server. Which two options must be selected during SCCD and its middleware installation in order to maintain the security group in TDS? (Choose two.)

  A. Use IBM Maximo internal authentication
  B. Defer the update of the IBM Maximo database
  C. Secure the J2EE server using the Directory Server
  D. Use application server and LDAP for authentication only
  E. Use application server and LDAP for authentication and user/group management
  C. Secure the J2EE server using the Directory Server
  E. Use application server and LDAP for authentication and user/group management

• Question 98:

  In order to respect the dependencies between components, what is the deployment sequence for IBM Smart Cloud Control Desk VMImage?

  A. Oracle virtual machine for the database and then WebLogic Application Server virtual machine.
  B. IBM DB2 virtual machine for the database and then WebLogic Application Server virtual machine.
  C. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.
  D. IBM WebSphere Application Server virtual machine and then IBM DB2 virtual machine for the database.
  C. IBM DB2 virtual machine for the database and then IBM WebSphere Application Server virtual machine.

• Question 99:

  Which two criteria can be applied in the Response Plan application? (Choose two.)

  A. Assign Labor
  B. Apply Solution
  C. Apply Security
  D. Assign Vendor
  E. Assign Material
  B. Apply Solution
  D. Assign Vendor

• Question 100:

  What is the IBM SmartCloud Control Desk (SCCD) application server used for?

  A. To apply SCCD fix packs
  B. To generate SCCD EAR files
  C. To provide a SCCD runtime environment
  D. To customize Maximo Business Object Java code
  C. To provide a SCCD runtime environment