IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 1:

  Which application is used in IBM SmartCloud Control Desk to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

  A. Actions
  B. Automation Scripts
  C. Activities and Tasks
  D. Service Level Agreements
  A. Actions

• Question 2:

  A service desk agent receives a service request in their work queue. By default, how is it made visually clear this request was created from a standard offering?

  A. On the Specification tab there is a Show Offering dialog box
  B. On the Service Request header the Source field says Standard Offering
  C. On the Activities tab the check box for is checked for- Is standard offering?
  D. On the Service Request the fields Catalog Request ID and Source are populated
  D. On the Service Request the fields Catalog Request ID and Source are populated

• Question 3:

  During the workflow design process in IBM SmartCloud Control Desk, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?

  A. Users
  B. People
  C. Delegates
  D. Supervisors
  B. People

• Question 4:

  Which two criteria can be applied in the Response Plan application? (Choose two.)

  A. Assign Labor
  B. Apply Solution
  C. Apply Security
  D. Assign Vendor
  E. Assign Material
  B. Apply Solution
  D. Assign Vendor

• Question 5:

  For easy maintenance, a customer needs to capture individual hourly log files on a daily basis. What setting(s) need to be configured?

  A. In the Logging application, select Action> Manage Appenders, add a new row, fill in File Name, File Size, and Index.
  B. In the System Properties application, select Action > Manage Logging, add a new row, fill in File Name, File Size, and Index.
  C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.
  D. In the System Properties application, select Action > Manage Appenders, schedule to run every 24 hours, fill in File Name, and File Size.
  C. In the Logging application, select Action > Manage Appenders, select Polling, fill in File Name, File Size, and Backup Index to 24.

• Question 6:

  What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

  A. Job Plan
  B. Fulfillment Plan
  C. Ticket Template
  D. Fulfillment Template
  A. Job Plan

• Question 7:

  What does the Deployer's Workbench do?

  A. It deploys EAR files.
  B. It manages authorized assets.
  C. It manages configuration item spaces.
  D. It plans an IBM SmartCloud Control Desk deployment.
  C. It manages configuration item spaces.

• Question 8:

  What are three common tasks for Change Management? (Choose three.)

  A. Schedule the change
  B. Identify the cause of the change
  C. Analyze the impact of the change
  D. Create a problem from the change
  E. Review the change once it has been implemented
  F. Check for known errors related to the configuration items impacted by the change
  A. Schedule the change
  C. Analyze the impact of the change
  E. Review the change once it has been implemented

• Question 9:

  Why is a problem record created?

  A. To capture and resolve requests from users
  B. To capture an unknown, underlying cause of one or more incidents
  C. To capture any event that is not part of the standard operation of a service
  D. To capture any QUESTION NO: or matter involving doubt, uncertainly, or difficultly
  B. To capture an unknown, underlying cause of one or more incidents

• Question 10:

  The communication template can be configured for multiple recipients. What are three types of objects allowed as recipients? (Choose three.)

  A. Roles
  B. UserID
  C. Ticket Owners
  D. Person Groups
  E. E-mail Address
  F. Security Groups
  A. Roles
  D. Person Groups
  E. E-mail Address