IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 1:

  IBM SmartCloud Control Desk supports which two application servers? (Choose two.)

  A. Apache Tomcat
  B. IBM DB2 Server
  C. IBM WebSphere
  D. Tivoli Directory Sewer
  E. Oracle BEA WebLogic
  C. IBM WebSphere
  E. Oracle BEA WebLogic

• Question 2:

  What is created once a user submits the Service Catalog Offering?

  A. A Catalog Order record
  B. A Purchase Order record
  C. A Service Request record
  D. A Purchase Request record
  C. A Service Request record

• Question 3:

  The Start Center's Help menu provides links to which two resources? (Choose two.)

  A. IBM Redbooks
  B. Self Service Help
  C. StartCenterHelp
  D. IBM Electronic Support
  E. IBM developer Works Wiki
  C. StartCenterHelp
  D. IBM Electronic Support

• Question 4:

  Which format is used to import and export workflow processes in IBM SmartCloud Control Desk?

  A. XSL
  B. Java
  C. XML
  D. VBS
  C. XML

• Question 5:

  Which records are updated as a result of the reconciliation process?

  A. Linked assets
  B. Configuration items
  C. Actual configuration items
  D. No records are updated by the reconciliation process
  D. No records are updated by the reconciliation process

• Question 6:

  What is the purpose of domains within IBM SmartCloud Control Desk?

  A. To allow global searches across areas of an organization
  B. To specify ownership of a set of objects within the product
  C. To separate configuration items and assets into geographical areas
  D. To maintain a value list that can be used in fields within the product
  D. To maintain a value list that can be used in fields within the product

• Question 7:

  A customer wants to implement and use Definitive Media Library as an organization's definitive, authorized versions of software to assure proper software deployment and management on endpoints. Which IBM SmartCloud Control Desk module can create and manage a Definitive Media Library and manage deployments?

  A. Change module
  B. Release module
  C. Service Level module
  D. IT Infrastructure module
  B. Release module

• Question 8:

  Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

  A. Incident Management
  B. Release Management
  C. Security Management
  D. Service Level Management
  E. Service Request Management
  A. Incident Management
  B. Release Management

• Question 9:

  An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

  A. Activities tab
  B. Specification tab
  C. Solutions Details tab
  D. Service Request tab in the Details section
  B. Specification tab

• Question 10:

  What are three sections of the Self Service Center? (Choose three.)

  A. My News
  B. My Assets
  C. My Solutions
  D. My Requests
  E. My Service Desk
  F. My Configuration Items
  A. My News
  B. My Assets
  D. My Requests