IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 41:

  Why is a problem record created?

  A. To capture and resolve requests from users
  B. To capture an unknown, underlying cause of one or more incidents
  C. To capture any event that is not part of the standard operation of a service
  D. To capture any QUESTION NO: or matter involving doubt, uncertainly, or difficultly
  B. To capture an unknown, underlying cause of one or more incidents

• Question 42:

  When a bulletin board message has been created and approved, what happens if no audience is specified?

  A. An error is generated.
  B. The message will be visible to all users.
  C. The message will not be visible to any user.
  D. The message will only be visible to the creator.
  B. The message will be visible to all users.

• Question 43:

  Which statement best describes the Service Request Management functionality in IBM SmartCloud Control Desk?

  A. A tool that provides end-to-end IT and Enterprise asset lifecycle management on a single integrated platform.
  B. A tool that enables users to request, deploy, monitor and manage cloud computing services. It also provides traceable approvals and processes.
  C. A tool that helps customers manage, audit, and coordinate change and configuration management processes using user interfaces and workflows that facilitate cross-silo cooperation.
  D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.
  D. A tool that provides a comprehensive and modular approach to integrated service desk and service catalog management enabling IT personnel to improve the efficiency of service delivery and to drive down operating costs.

• Question 44:

  A user added new loggers in the Logging application on a clustered test server and selected Apply Settings. The user confirmed that the relevant messages were written into the log file. During the maintenance window, the same server was

  restarted. The user cannot find the new loggers he added previously when he logged back in the next day.

  What could be the reason?

  A. The server was not started properties.
  B. The Apply Settings action in the Logging application only works with the current login session.
  C. The database was restarted during the maintenance window which over-wrote the logger settings.
  D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.
  D. When the server restarted, the settings in the logging.properties file (not the settings in the database) were applied.

• Question 45:

  Which action can update Actual Configuration Items (CI) information?

  A. Promotion
  B. Asset/CI Link
  C. Update Promotion
  D. IBM Tivoli Integration Composer Data Load
  D. IBM Tivoli Integration Composer Data Load

• Question 46:

  A self service user can perform which two tasks in the Self Service Center application? (Choose two.)

  A. Import data
  B. Report an issue
  C. Create a workflow
  D. Authorize a configuration item
  E. Order from the offering catalog
  B. Report an issue
  E. Order from the offering catalog

• Question 47:

  Which statement is true regarding the IBM SmartCloud Control Desk (SCCD) administrative workstation?

  A. The administrative workstation must be on a Windows platform.
  B. The administrative workstation is an optional SCCD component.
  C. SCCD EAR files must be generated on the administrative workstation.
  D. The middleware installation program only works on the administrative workstation.
  C. SCCD EAR files must be generated on the administrative workstation.

• Question 48:

  What is the only IBM SmartCloud Control Desk edition available to customers using the Software as a Service model from IBM?

  A. IBM SmartCloud Control Desk
  B. IBM SmartCloud Control Desk Entry Edition
  C. IBM SmartCloud Control Desk Service Provider Edition
  D. IBM SmartCloud Control Desk Service Request Edition
  A. IBM SmartCloud Control Desk

• Question 49:

  Which property name is used to discover or debug long running statements?

  A. mxe.mbocount
  B. mxe.db.QueryTimeout
  C. mxe.db.IogSQLTimeLimit
  D. mxe.webclient.asyncrendertimelimit
  C. mxe.db.IogSQLTimeLimit

• Question 50:

  At what data level are currency codes stored?

  A. Site
  B. Item
  C. System
  D. Organization
  C. System