IBM C9560-659 Online Practice Questions and Exam Preparation

IBM C9560-659 Online Questions & Answers

• Question 31:

  An object structure can be consumed by which two capabilities? (Choose two.)

  A. Pole
  B. Action
  C. Report
  D. Workflow
  E. Migration
  C. Report
  E. Migration

• Question 32:

  Where are the default installation log files located in the administrative workstation?

  A. \IBM\SMP\logs
  B. \IBM\SMP\DE\logs
  C. \IBM\SMP\Maximo\logs
  D. \IBM\Websphere\AppServer\Profiles\\logs\
  A. \IBM\SMP\logs

• Question 33:

  Where are the IBM SmartCloud Control Desk log files located?

  A. \ibm\smp\logs
  B. \ibm\smp\maximo\tools\maximo
  C. /profiles/ctgAppSrv01/logs/M/Server
  D. /profiles/ctgAppSrv01/profiles/ctgDmgr01/logs
  C. /profiles/ctgAppSrv01/logs/M/Server

• Question 34:

  Which process changes the definition of a Configuration Items?

  A. Change Management
  B. Release Management
  C. Configuration Management
  D. Configuration Items Management
  C. Configuration Management

• Question 35:

  Which IBM SmartCloud Control Desk offering is appropriate for a customer needing only a Service Desk and simple change management?

  A. Everyplace
  B. Entry Edition
  C. Service Provider
  D. IBM SmartCloud Control Desk
  B. Entry Edition

• Question 36:

  In IBM SmartCloud Control Desk, workflow inbox assignments and workflow notifications are always made to who?

  A. Roles
  B. Users
  C. People
  D. Supervisors
  A. Roles

• Question 37:

  An end user logs a service request about an application being down. A service desk agent reviews the request and determines it is an incident and that this issue has occurred before. What might be the logical flow of records to resolve this issue long term?

  A. Problem, Activities and Tasks, Change
  B. Problem, Change, Release, and Work Order
  C. Problem, Work Order, Change, and Job Plan Tasks
  D. Problem, Process Request, Change, and Work Order
  A. Problem, Activities and Tasks, Change

• Question 38:

  Which application is used in IBM SmartCloud Control Desk to configure an event that is triggered when a record is found that meets the conditions defined by an escalation point or workflow process?

  A. Actions
  B. Automation Scripts
  C. Activities and Tasks
  D. Service Level Agreements
  A. Actions

• Question 39:

  An end user is able to access asset records in site A but not in site B. What are two possible causes? (Choose two.)

  A. Data restriction is configured.
  B. Site B is not authorized to the user.
  C. Site B is not assigned in person groups that the user is in.
  D. Site B is not authorized in security groups that the user is in.
  E. Security groups that the user is in are not authorized for the Asset application.
  A. Data restriction is configured.
  D. Site B is not authorized in security groups that the user is in.

• Question 40:

  What functionality will a user need to define a set of tasks that will be applied to the Service Request once the Catalog Request is submitted and approved?

  A. Job Plan
  B. Fulfillment Plan
  C. Ticket Template
  D. Fulfillment Template
  A. Job Plan