Salesforce ADVANCED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce ADVANCED-ADMINISTRATOR Online Questions & Answers

• Question 161:

  An administrator has found a free app on the AppExchanged and would like to install it.

  Which three items should the administrator take to consideration before installed he managed package?

  Choose 3 answers

  A. Custom objects and custom fields used by the app count against the org's limits.
  B. Managed apps do not undergo a formal security review by Salesforce.
  C. Apps may require certain Salesforce editions or features to be enabled.
  D. Apps may require external, third-party web services to function properly.
  E. Apps must be installed in production before the app can be installed in a sandbox.
  A. Custom objects and custom fields used by the app count against the org's limits.
  C. Apps may require certain Salesforce editions or features to be enabled.
  D. Apps may require external, third-party web services to function properly.

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  Explanation

  Before installing a managed package from the AppExchange, the administrator should take into consideration several factors, such as:

  Custom objects and custom fields used by the app count against the org's limits. The administrator should check how many custom objects and fields are available in their org and how many are used by the app. Apps may require certain

  Salesforce editions or features to be enabled. The administrator should check the app's requirements and compatibility with their org's edition and features. Apps may require external, third-party web services to function properly. The

  administrator should check if the app integrates with any external services and if they need to set up any authentication or configuration for them.

  The other two options are incorrect because:

  Managed apps do undergo a formal security review by Salesforce before they are listed on the AppExchange.

  Apps can be installed in a sandbox before they are installed in production.

  https://help.salesforce.com/s/articleView?id=sf.distribution_installing_packages.htmandtype= 5 https://help.salesforce.com/s/articleView?id=sf.appexchange_install_guide.htmandtype=5

• Question 162:

  Cloud Kicks needs to track government-issued identification numbers for its customers. The security team requires that the identification number cannot changed by users and must be masked when displayed, except the last two digits.

  Which two recommended configurators should administrator create? Choose 2 answers

  A. Use a field with Classic Encryption.
  B. Enable Shield Platform Encryption.
  C. Configure a Field Encryption Policy
  D. SetRead-Only Field-Level Security in the user Profile
  B. Enable Shield Platform Encryption.
  C. Configure a Field Encryption Policy

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  Explanation

  Shield Platform Encryption is a Salesforce feature that allows you to encrypt sensitive data at rest while preserving critical platform functionality. It uses a combination of tenant secrets, encryption keys, and masking policies to protect your data. A field encryption policy is a set of rules that defines which fields are encrypted and how they are masked when displayed. A field encryption policy can be used to encrypt and mask the identification number field, except for the last two digits. https://help.salesforce.com/s/articleView?id=sf.security_pe_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.security_pe_field_encryption_policies.htmandt ype=5

• Question 163:

  Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.

  What should the administrator use to email the Case Owner?

  A. Email-to-Case
  B. Outbound Message
  C. Before Save Flow
  D. After Save Flow
  D. After Save Flow

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  Explanation

  An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions. https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htmandtype=5

• Question 164:

  Ursa Major Solar (UMS) receives hundred of cases every week from both consumers and retail partners. UMS wants to ensure it's meeting all service-level agreements to maintain high levels of customer satisfaction.

  What should the administrator do to help meet this goal?

  A. Set up and configure Entitlement Process to design timelines and track issue resolution.
  B. Configure the Milestones object on Service Contracts to sequential milestones for common case issues.
  C. Design a Net Promoter Score survey using Surveys that is automatically sent when a case is closed.
  D. Expose the Service Contracts object in the Service Console for an agent to view when working a case.
  A. Set up and configure Entitlement Process to design timelines and track issue resolution.

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  Explanation

  An entitlement process is a feature that allows you to define and enforce service-level agreements (SLAs) for your customers based on certain criteria and timelines. An entitlement process consists of milestones and actions that represent required steps and time limits for resolving customer issues. You can use entitlement processes to track if your support team is meeting your SLAs and provide consistent service quality to your customers. In this case, you can set up and configure entitlement processes for different types of cases and assign them to accounts or contacts based on their service contracts or warranties. https://help.salesforce.com/s/articleView?id=sf.entitlements_overview.htmandtype=5 https:// help.salesforce.com/s/articleView?id=sf.entitlements_process.htmandtype=5

• Question 165:

  On the Contact record, if a contact has the value of 'CEO` in the Title field, the administrator wants to require the users to also put a phone number in the Phone field.

  What formula should the administrator put in the Error Condition Formula of a validation rule to enable this?

  A. Title = 'CEO' andand NOT(ISBLANK(Phone))
  B. Title 'CEO' andand NOT(ISBLANK(Phone))
  C. Title = 'CEO' andand ISBLANK(Phone)
  D. Title 'CEO' andand ISBLANK(Phone)
  C. Title = 'CEO' andand ISBLANK(Phone)

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  Explanation

  The error condition formula of a validation rule should return TRUE when the validation rule should fire and display an error message. In this case, the validation rule should fire when the Title field has the value of `CEO' and the Phone field is blank. The formula Title = `CEO' andand ISBLANK(Phone) returns TRUE when both conditions are met, and FALSE otherwise. https://help.salesforce.com/s/articleView?id=sf.fields_useful_field_validation_formulas.htm andtype=5

• Question 166:

  AW Computing has a private sharing model for Its accounts, but a sales rep occasionally needs ass/stance from an engineer. What feature should be used to grant the engineer access to the necessary account, while maintaining the company's data security?

  A. Permission Set
  B. Permission Set Group
  C. Account Teams
  D. Custom Profile
  C. Account Teams

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  Explanation

  Account teams are groups of users who work together on an account. Administrators can enable account teams and grant team members different levels of access to accounts and related records such as contacts, opportunities, and cases. By using account teams, Cloud Kicks can grant engineers access to the necessary accounts when they need assistance from them, while maintaining data security for other accounts that they do not need to access. https://help.salesforce.com/s/articleView?id=sf.accountteam.htmandtype=5

• Question 167:

  The salts team at Universal Containers has asked the administrator to build functionality to automatically update the account checkbox field 'Opportunity Created' to checked when at least one related opportunity has been created. What feature should the administrator use to build this functionality?

  A. Screen flow
  B. Workflow rule
  C. Record-triggered flow
  D. Assignment rule
  C. Record-triggered flow

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  Explanation

  Record-triggered flow is a feature that allows administrators to automate actions that occur when a record is created or updated. Record-triggered flow can perform actions such as updating fields, creating records, sending emails, or invoking Apex code. Record-triggered flow can be used to update the account checkbox field `Opportunity Created' when at least one related opportunity has been created

• Question 168:

  Sales reps at Ursa Major Solar often give discounts depending on the configuration of the solar panel system. Customers want to know what the different configuration options are. Sales management wants to ensure the opportunity pipeline is as accurate as possible.

  What should sales reps do to ensure their quotes and opportunities reflect their sales?

  A. Update the quote record each time the customer requests a different product configuration, and clicks the sync button to update the opportunity.
  B. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.
  C. Create new opportunities for each quote request. Change the forecast category to omitted for all except the most likely to be purchased.
  D. Use the products related list to associate the different configurations with the opportunity. Update the Amount field with the most likely purchase price.
  B. Create a new quote record for each of the different product configurations. Sync the most likely to be purchased back to the opportunity.

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  Explanation

  Creating a new quote record for each of the different product configurations and syncing the most likely to be purchased back to the opportunity will ensure that their quotes and opportunities reflect their sales. This way, sales reps can show customers different options and prices, and keep track of which one is most likely to close. Syncing a quote with an opportunity will update the opportunity amount, stage, and expected revenue fields based on the quote information. https://help.salesforce.com/s/articleView?id=sf.quotes_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htmandtype=5

• Question 169:

  A new administrator at Cloud Kicks has reported that they are unable to use outbound change sets as requested.

  What permission should be reviewed to determine if it is missing from the administrator user or profile?

  A. Create and Upload Change Sets
  B. Modify Metadata Through Metadata API Functions
  C. Deploy Change Sets
  D. API Enabled
  A. Create and Upload Change Sets

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  Explanation

  To use outbound change sets, a user needs to have the Create and Upload Change Sets permission on their profile or permission set. This permission allows users to create change sets in a sandbox or Developer Edition organization and upload them to another organization. https://help.salesforce.com/s/articleView?id=sf.changesets_create_upload_perm.htmandtype =5

• Question 170:

  DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.

  How should an administrator extend the Opportunity object to meet the teams' different needs?

  A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
  B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
  C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
  D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
  B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

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  Explanation

  Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams is how the administrator should extend the Opportunity object to meet the teams' different needs. Record types are a way to offer different business processes, picklist values, and page layouts to different users based on their profiles or permission sets. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Sales processes are a way to define the stages that an opportunity goes through from creation to close. By using separate record types, page layouts, and sales processes for each team, the administrator can customize the opportunity object according to their different requirements and preferences.