Salesforce ADVANCED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce ADVANCED-ADMINISTRATOR Online Questions & Answers

• Question 11:

  Cloud Kicks (CK) is working on adding a Knowledge base to its online customer community. The administrator suggests using Salesforce Knowledge to meet this requirement.

  What are three reasons CK should utilize Data Categories when creating articles in Knowledge?

  Choose 3 answers

  A. Up to five Data Category groups can be created for segmentation.
  B. Data Categories help organize the Knowledge base content displayed.
  C. Every article is required to have a Data Category for sorting.
  D. Data Categories provide a way to secure access to the Knowledge base content.
  E. A Knowledge article can be tagged to more than one Data Category.
  B. Data Categories help organize the Knowledge base content displayed.
  D. Data Categories provide a way to secure access to the Knowledge base content.
  E. A Knowledge article can be tagged to more than one Data Category.

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  Explanation

  Three reasons CK should utilize Data Categories when creating articles in Knowledge are: Data Categories help organize the Knowledge base content displayed. Data categories are logical groupings of articles that reflect your business needs and processes. You can create a data category group and assign it to one or more article types, and then create data categories and subcategories within that group. Data categories help you organize your articles by topic or criteria and make them easier to find and browse by your users or customers. Data Categories provide a way to secure access to the Knowledge base content. Data category visibility is a setting that determines which data categories users can access based on their profiles or permission sets. You can use data category visibility to control access to your articles based on their data categories and ensure that only relevant and appropriate content is displayed to different users or customers. A Knowledge article can be tagged to more than one Data Category. A Knowledge article is a document that provides information or answers to common questions or issues. A Knowledge article can be tagged to one or more data categories within each data category group that is assigned to its article type. This allows you to classify your articles by multiple criteria and make them searchable and accessible by different users or customers.

• Question 12:

  What would prevent a user from syncing a quote with an opportunity?

  A. The quote has a validation rule preventing it from being updated.
  B. Another quote is already synced with the opportunity and is awaiting approval.
  C. Another quote is already synced with the opportunity.
  D. The quote has already passed its expiration date.
  C. Another quote is already synced with the opportunity.

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  Explanation

  Another quote is already synced with the opportunity will prevent a user from syncing a quote with an opportunity. Only one quote can be synced with an opportunity at a time. If a user tries to sync another quote, they will get an error message saying that the opportunity already has a synced quote. https://help.salesforce.com/s/articleView?id=sf.quotes_syncing.htmandtype=5

• Question 13:

  Cloud Kicks would like to reassign ownership of all leads that are open and more than 60 days old. The system administrator has written an assignment rule to distribute these leads to the correct owners or queues.

  Which two tools should the administrator use to update the owner of these leads?

  Choose 2 answers

  A. Bulk API
  B. Mass Update
  C. Dataloader.io
  D. Import Wizard
  A. Bulk API
  C. Dataloader.io

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  Explanation

  Bulk API and Dataloader.io are both tools that can be used to update large numbers of records in Salesforce. Bulk API is a RESTful API that allows you to create, update, delete, or query millions of records asynchronously by submitting batches of data. Dataloader.io is a web-based data loader tool that allows you to import, export, or delete data using a simple user interface. https://developer.salesforce.com/docs/atlas.en- us.api_asynch.meta/api_asynch/ asynch_api_intro.htm https://dataloader.io/

• Question 14:

  Cloud Kicks has created a new flow that deletes records.

  What should the administrator consider when testing the flow?

  A. Flows with delete elements cannot be debugged by the Flow debugged tool.
  B. Even if the flow is inactive, debugging the flow will delete the test record.
  C. Record deleted by Flow when debugging are hard deleted.
  D. Flow with delete elements need to ne inactivate to ensure that the test record is not actually deleted.
  B. Even if the flow is inactive, debugging the flow will delete the test record.

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  Explanation

  Debugging a flow allows administrators to test how a flow behaves before activating it or making changes to it. Debugging a flow runs it in real time using test data provided by the administrator or default values from the flow. However,

  debugging a flow also performs any actions defined in the flow, such as creating, updating, or deleting records. Therefore, if a flow has a delete element that deletes a record based on certain criteria, debugging the flow will delete the test

  record even if the flow is inactive.

  https://help.salesforce.com/s/articleView?id=sf.flow_debug.htmandtype=5

• Question 15:

  AW Computers has enabled the feature for Contact to multiple Accounts. A rep is trying to remove the primary Account from a Contact but Is unable to do so. The administrator has already updated the page layout to no longer require an Account.

  What could be the issue?

  A. A primary Account relationship Is required on a Contact regardless of the page layout settings.
  B. The Contact has Indirect relationships to other Accounts.
  C. The Account Contact relationship record needs to be deleted first In order to disassociate Contact from the Account.
  D. Private Contacts need to be enabled in Setup.
  A. A primary Account relationship Is required on a Contact regardless of the page layout settings.

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  Explanation

  When the feature for Contacts to multiple Accounts is enabled, a Contact can have a direct relationship with multiple Accounts. However, one of these relationships must be designated as the primary Account relationship. This relationship is required on a Contact regardless of the page layout settings and cannot be removed unless the Contact is deleted or merged with another Contact. https://help.salesforce.com/s/articleView?id=sf.shared_contacts_set_up.htmandtype=5 https:// help.salesforce.com/s/articleView?id=sf.shared_contacts_considerations.htmandtype=

• Question 16:

  A user at Cloud Kicks has informed the administrator that they are unable to log in to Salesforce via multi-factor authentication.

  Which two area should the administrator review to understand potential root causes?

  Choose 2 answers

  A. Identity Verification History
  B. Login History
  C. Debug Logs
  D. Setup Audit Trail
  A. Identity Verification History
  B. Login History

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  Explanation

  Identity Verification History is a tool that tracks the verification methods used by users when they log in to Salesforce via multi-factor authentication. It can help identify any issues or errors related to verification methods such as email, phone, or app. Login History is a tool that tracks the login attempts and status of users who access Salesforce. It can help identify any issues or errors related to login credentials, IP addresses, browser types, or locations.

• Question 17:

  Cloud Kicks has been tracking how many participants wear the company's shoes in each marathon. The administrator creates two custom objects: Races and Runners. There is a master-detail relationship between them as well as a Roll-up Summary field on the Races object to show the count of runners in each race. Requirements have changed, and the administrator wants to delete the Master-detail Relationship field without deleting the Runners records.

  What action should an administrator take before the Relationship field can be deleted?

  A. Change the field type to a Lookup Relationship.
  B. Select the Allow Reparenting' checkbox on the Master-detail field.
  C. Uncheck 'Delete this record also' to turn off cascading deletes.
  D. Delete the Roll-up Summary field on the parent.
  A. Change the field type to a Lookup Relationship.

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  Explanation

  Changing the field type to a Lookup Relationship will allow deleting the Relationship field without deleting the Runners records. A lookup relationship creates a loose association between two objects, where the child records do not depend on the parent records for their existence. A lookup relationship can be deleted without affecting the child records, unlike a master-detail relationship that enforces cascading deletes.

  https://help.salesforce.com/s/articleView?id=sf.relationships_considerations.htmandtype=5

• Question 18:

  AW Computing is conducting an audit and wants to understand how many objects have been shared as public externally.

  Which tool should the administrator use to quickly obtain this details?

  A. Security Health Check
  B. Setup Audit Trail
  C. Session Security Settings
  D. Object Manager
  C. Session Security Settings

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  Explanation

  The data masking tool is a tool that allows you to mask sensitive data in your full sandbox by replacing it with fictitious data. This can help you protect your data privacy and comply with regulations while testing in a realistic environment. You can use the data masking tool to mask data for standard and custom objects, including person accounts, and choose from different masking formats and options. https://help.salesforce.com/s/articleView?id=sf.data_mask.htmandtype=5

• Question 19:

  The Cloud Kicks administrator wants to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers.

  What sharing mechanism should be used?

  A. organization wide Defaults
  B. Role Hierarchy
  C. Manual Sharing
  D. Sharing Settings
  B. Role Hierarchy

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  Explanation

  Role hierarchy is a sharing mechanism that should be used to open up opportunity sharing to directors who oversee regional managers so they can access records to assist regional managers. Role hierarchy is a way to grant access to records based on the user's position in an organization's hierarchy of roles. Role hierarchy can grant users access to records owned by or shared with users below them in the hierarchy for objects that have organization-wide defaults set to Private or Public Read Only. By using role hierarchy, the administrator can ensure that directors can access opportunities owned by or shared with regional managers who report to them

• Question 20:

  AW Computing has a 4-hour SLA in its support guarantee. The company recently received feed that customers art reporting long wait times before an agent responds to a new case after it has been submitted.

  How should an administrator ensure cases are properly prioritized?

  A. Auto-Response Rules
  B. Escalation Rules
  C. Assignment Rules
  D. Workflow Rules
  C. Assignment Rules

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  Explanation

  Escalation rules are rules that automatically escalate cases if they have not been resolved within a certain time frame or meet certain criteria such as priority or status. Escalation rules can perform actions such as changing ownership of cases, sending email notifications, or creating tasks for users or queues. By using escalation rules, AW Computing can ensure that cases are properly prioritized and handled within their SLA time limit. Assignment rules are rules that automatically assign cases to users or queues based on criteria such as case origin, type, or product. Assignment rules can also send email notifications to users or customers when a case is assigned. By using assignment rules, AW Computing can ensure that cases are routed to the right agents or teams based on their skills and availability. https://help.salesforce.com/s/articleView?id=sf.case_escalation_rules_overview.htmandtype= 5 https://help.salesforce.com/s/ articleView?id=sf.customize_caseassign.htmandtype=5