At Ursa Major Solar, there is an account ownerby a user with the role of Galaxy manager. Two users with the same profile are both assigned to the sub-role, Galaxy Subordinate.
However, only one can access the account.
What is the reason only one user can see the account record?
A. Workflow Rule
B. Manual Sharing
C. Queues
D. Role Hierarchy
What are two capabilities of Salesforce Customer Community members?
Choose 2 answers.
A. Their reputation levelsmust be the same across all communities of which they are members.
B. They use the ideas tab to submit, comment on, and vote for ideas.
C. They must belong to a company's internal community to participate in Chatter collaboration.
D. They find crowdsourcedanswers and Knowledge articles to resolve a support issue.
The distributors at Cloud Kicks are eligible for support based on a specific service contract.
How should the administrator show this in Salesforce?
A. Use entitlement management.
B. Add a servicecontract to the record.
C. Turn on Service Cloud.
D. Build a new custom object.
Universal Containers' support team wants to use Salesforce Knowledge to allowcustomers and the support team to have access to the product documentation. There are many different types of documentation with usage across the globe.
What feature should the administrator configure?
A. Enable the Case Feed.
B. Create article types.
C. Define data categories and visibility.
D. Setup record types and page layouts.
A sales managerwanes to edit the Opportunities owned by the sales team. The manager does NOT have edit access to the Opportunity object.
What is the recommended solution?
A. Redefine the role hierarchy grant access using hierarchies.
B. Change the Opportunity's organization-wide default setting to public read/write.
C. Enable team setting on the Opportunity object to grant read/write access.
D. Create a permission set for Opportunity edit and associate it to the year record.
Sales repsat Cloud Kicks have noticed there are similar account records found on Account list views m Duplicates component on the Lightning account record page displays no potential duplicates.
What should the administrator customs to improve the output of the Potential Duplicates component?
A. Duplicate Rules
B. Duplicate Record Sets
C. Duplicate Jobs
D. Duplicate Jobs
E. Duplicate Reports
While reviewing the quarterly forecast, a manager notices the newest team member is missing inthe forecast- After looking at a few the manager can see where the sales representative has closed six opportunities this month and has three additional opportunities m progress.
Where should the administrator start troubleshooting?
A. Chide Allow Forecasting under general Information for user.
B. Create a permission set with View All Forecasting permission.
C. Verify the app the user is selecting and adjust tabs as needed.
D. Assign View All Forecasting permission to the sales profile.
Cloud Kicks maintains Inventory in a legacyapplication. Management wants the information to also be available to view and report on in Saiesforce.
Which action should the administrator take to achieve this goal?
A. Create an external object that maps to the inventory application.
B. Import the datainto a custom object when needed; delete after it is used.
C. Build a Lightning component and use SFDX to connect to the inventory app.
D. Upload an Excel spreadsheet with the data into the Files tab.
The sales manager at Cloud Kicks (CK) wants to make sure the accounts that CK serves are happy. One way they track this is by how many open cases an account has with CK. The sales manager asks CK's administrator to build a report to show Accounts with OpenCases.
What report type would this be?
A. Bucket Report
B. Joined Report
C. Summary Report
D. Matrix Report
An administrator at Cloud Kicks has enabled Territory Management and is setting up a territory model. Some users in aterritory need to access Contacts and Opportunities related to the Account.
Which two capabilities are available for users in a territory?
Choose 2 answers
A. View and Edit
B. View. Edit, Transfer, Delete
C. View and Transfer
D. View Only
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