Salesforce ADVANCED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce ADVANCED-ADMINISTRATOR Online Questions & Answers

• Question 1:

  The administrator at Cloud Kicks recently replaced several case workflow rules with a single before save flow. Since this change, some cases are routing In unexpected ways.

  What could be the cause or the charges to routing?

  A. The old workflow rules are still active and impacting routing.
  B. The flow precedes assignment rules; workflow rules are after assignment rules.
  C. Assignment rules no longer reference the correct fields.
  D. Multiple automation tools have been used and the automation is executed in a different order.
  D. Multiple automation tools have been used and the automation is executed in a different order.

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  explanation:

  Explanation

  Multiple automation tools have been used and the automation is executed in a different order. This could cause some cases to route in unexpected ways, because the before save flow might override or conflict with the assignment rules or other automation tools that run after the record is saved. The administrator should review the order of execution and ensure that the flow logic is consistent with the other automation tools. https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_order.htmandtype=5 https://developer.salesforce.com/docs/atlas.en-us.apexcode.meta/apexcode/apex_triggers_order_of_execution.htm

• Question 2:

  Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes.

  How can an administrator meet this requirement?

  A. Assign delegated administrator to the subset of users to View All Data.
  B. Create a new profile and role for the subset of users with the View All Data permission.
  C. Enable the View All Data permission for the roles of the subset of users.
  D. Create a permission set with the View All Data permission for the subset of users.
  D. Create a permission set with the View All Data permission for the subset of users.

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  explanation:

  Explanation

  A permission set is a collection of settings and permissions that give users access to various tools and functions. The View All Data permission allows users to view all data, regardless of sharing settings. By creating a permission set with this permission and assigning it to the subset of users, the administrator can meet the requirement without changing their profiles or roles. https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.admin_general_permissions.htmandtype=5

• Question 3:

  An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.

  What feature should the administrator use to fulfill this requirement?

  A. Data Classification
  B. Schema Builder
  C. Classic Encryption
  D. Field-Level Security
  A. Data Classification

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  explanation:

  Explanation

  Data Classification is the feature that the administrator should use to flag where sensitive information is stored in Salesforce. Data Classification is a feature that allows administrators to flag where sensitive information is stored in Salesforce by assigning sensitivity and classification levels to fields. Data Classification can help administrators comply with data privacy regulations and best practices by identifying and managing sensitive data in their orgs.

• Question 4:

  A user started to work remotely. They are having an Issue logging in.

  What could be the issue?

  A. The login session has expired for this user.
  B. They are signing in from a mobile device.
  C. The time zone for the profile is outside of login hours.
  D. The user Is not In the IP range for their profile.
  D. The user Is not In the IP range for their profile.

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  explanation:

  Explanation

  IP ranges are settings that restrict login access to Salesforce from specific IP addresses. Administrators can set IP ranges at the org level or at the profile level. If a user tries to log in from an IP address that is outside the allowed range for their profile or their org, they will not be able to access Salesforce. Therefore, if a user started to work remotely and is having an issue logging in, it could be because they are not in the IP range for their profile or their org. https://help.salesforce.com/s/articleView?id=sf.security_networkaccess.htmandtype=5

• Question 5:

  Sales managers at Ursa Major Solar have asked for some additional automation around opportunity reminders. If the opportunity is in the Proposal stage a week before the close date, they want an email sent to the opportunity owner and manager. If the Budget Approved custom field is checked, the managers want to be notified immediately.

  How should these requirements be met without using code?

  A. Create a schedule-triggered flow. Configure the trigger to flow weekly.
  B. Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved.
  C. Create a record-triggered flow with scheduled paths. Configure the trigger to flow before the record is saved.
  D. Create a schedule-triggered flow for the Opportunity object. Configure the trigger to flow daily.
  B. Create a record-triggered flow with scheduled paths. Configure the trigger to flow after the record is saved.

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  explanation:

  Explanation

  A record-triggered flow lets you automate actions when a record is created or updated. You can use scheduled paths to schedule actions relative to a date field on the record, such as close date. You should configure the trigger to flow after the record is saved so that you can access the updated field values. https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger_types_record.htmandty pe=5

• Question 6:

  DreamHouse Realty has a rental team and a real estate team. The two teams have different safes processes and capture different client information on their opportunities.

  How should an administrator extend the Opportunity object to meet the teams' different needs?

  A. Leverage Opportunities for the Real Estate Team and create a new custom object for the Rental Team Opportunities.
  B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.
  C. Create Opportunity Teams for the Rental and Real Estate Teams and make appropriate fields visible to only the necessary team.
  D. Add a section for Rental and a section for Real Estate on the Opportunity Master Record Type to keep the information separate.
  B. Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams.

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  explanation:

  Explanation

  Use separate record types, page layouts, and sales processes for the Rental and Real Estate Teams is how the administrator should extend the Opportunity object to meet the teams' different needs. Record types are a way to offer different business processes, picklist values, and page layouts to different users based on their profiles or permission sets. Page layouts are a way to control the layout and organization of fields, buttons, related lists, and other components on a record page. Sales processes are a way to define the stages that an opportunity goes through from creation to close. By using separate record types, page layouts, and sales processes for each team, the administrator can customize the opportunity object according to their different requirements and preferences.

• Question 7:

  AW Computing continues to grow and has concerns about the volume of sensitive data being stored in its org. The administrator suggests utilizing Salesforce Shield.

  What should the team consider before Implementing Salesforce Shield?

  A. Encrypted f elcz art j-ab e to be referenced in flows.
  B. Einstein Lead Scoring is available on encrypted fields.
  C. Paused flows can cause data to be saved in an unencrypted state.
  D. Shield Platform Encryption can be used with custom metadata types.
  C. Paused flows can cause data to be saved in an unencrypted state.

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  explanation:

  Explanation

  Paused flows can cause data to be saved in an unencrypted state because when a flow pauses, Salesforce saves its state and any data it has collected in a flow interview object, which is not encrypted by Shield Platform Encryption. https://help.salesforce.com/s/articleView?id=sf.security_pe_considerations_flows.htmandtype =5

• Question 8:

  The sales manager at Cloud Kicks wants a way to report on information from a form their clients fill out during the sales cycle. Once a form has been submitted, the client is unable to access it. This form may need to be filled out more than once during the sales cycle. There are more than 30 fields on this form, and the sales team needs to be able to see what changed from one submission to the next.

  Which two options should an administrator use to solve this scenario?

  Choose 2 answers

  A. Add forms as attachments.
  B. Make custom fields.
  C. Create a custom object.
  D. Turn on Field Tracking.
  C. Create a custom object.
  D. Turn on Field Tracking.

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  explanation:

  Explanation

  Two options that the administrator can use to solve this scenario are:

  Create a custom object. A custom object is an object that you define to store information that is specific to your organization or industry. In this case, you can create a custom object for the form that has more than 30 fields and relates to the

  account or opportunity object. This way, you can store multiple submissions of the form for each account or opportunity and track their changes over time. Turn on Field Tracking. Field tracking is a feature that allows you to monitor changes to

  certain fields on an object and display them in a history related list. In this case, you can turn on field tracking for the fields on the form custom object and see what values were changed from one submission to another.

• Question 9:

  Cloud Kicks (CK) has an email parsing tool. CK wants to ensure that when certain field are updated, the Case Owner is notified by email.

  What should the administrator use to email the Case Owner?

  A. Email-to-Case
  B. Outbound Message
  C. Before Save Flow
  D. After Save Flow
  D. After Save Flow

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  explanation:

  Explanation

  An after save flow is a type of flow that runs in the background after a record is saved and performs actions based on the record data or changes. An after save flow does not require user input or interaction and can be triggered by a record-triggered flow element or by an Apex trigger. In this case, you can create an after save flow that runs when a case record is updated and delivers status update email to customers based on certain criteria or conditions. https://help.salesforce.com/s/articleView?id=sf.flow_trigger_types.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.flow_concepts_trigger.htmandtype=5

• Question 10:

  An auto-response rule sends en email using Template when the field Case Source Is 'email' and Template when Case Source is blank. A Process Builder updates Case Source to 'email' when a case is created using Email-to-Case and to web' when a case Is created using Web-to-Case. Otherwise, Case Source Is blank. What will occur when a case is created from an Incoming email?

  A. Case Source updates to 'email' and an email is sent out using Template2.
  B. An email is sent out using Template and then Case Source updates to email'.
  C. An email la sent out using Template and then Case Source updates to 'email'.
  D. Case Source updates to email and an email Is sent out using Template1.
  A. Case Source updates to 'email' and an email is sent out using Template2.

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  explanation:

  Explanation

  Case Source updates to `email' before the record is saved because the Process Builder runs before the auto-response rule. Then, an email is sent out using Template2 because the auto-response rule evaluates the Case Source value after it is updated by the Process Builder and matches the criteria for Template2