Salesforce ADVANCED-ADMINISTRATOR Online Practice Questions and Exam Preparation

Salesforce ADVANCED-ADMINISTRATOR Online Questions & Answers

• Question 131:

  The administrator at Universal Containers recently rolled out Email-to-Case functionality. Even though a new record type was created and specified in the Email-to-Case settings, all incoming cases are receiving a different record type.

  What is likely causing the record type discrepancy?

  A. The new Case Owner needs permissions to the new record type.
  B. The Automated Case User needs permissions to the new record type.
  C. A Case assignment rule is preventing the record type from being updated.
  D. A validation rule is preventing the record type from being updated.
  B. The Automated Case User needs permissions to the new record type.

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  Explanation

  The Automated Case User is the default user for cases created via Email-to- Case. This user needs to have permissions to the new record type in order to assign it to the incoming cases. If the Automated Case User does not have the permissions, the cases will receive a different record type based on the organization-wide default settings.

  https://help.salesforce.com/s/articleView?id=sf.case_email_to_case.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.case_automated_user.htmandtype=5

• Question 132:

  A sales manager at AW Computing has created a contact record but is missing some of the information to complete the record. The organization-wide default for Accounts is set to Public Read Only, and Contacts are controlled by parent.

  A. Who will be able to edit this new contact record?
  B. Users above the sales manager in the role hierarchy
  C. All users in the organization
  D. The owner and users below the owner in the role hierarchy
  E. Sales manager and system administrator
  E. Sales manager and system administrator

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  Explanation

  The sales manager and system administrator will be able to edit this new contact record because they are either the owner or have Modify All Data permission respectively. Users above or below the sales manager in the role hierarchy will not be able to edit this contact record because contacts are controlled by parent and accounts are set to Public Read Only. All users in the organization will be able to view but not edit this contact record because accounts are set to Public Read Only. https://help.salesforce.com/s/articleView?id=sf.admin_sharing.htmandtype=5

• Question 133:

  Cloud kicks has received feedback that customers are frustrated with the amount of time it takes to reach a support agent by area of expertise according to product information after a new case has been submitted. Love you too jani

  Which feature should administrator configure in order to improve the case management process?

  A. Omni-Channel
  B. Escalation Rules
  C. Macros
  D. Knowledge Component
  A. Omni-Channel

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  Explanation

  Omni-Channel is a feature that allows service reps to receive work assignments based on their availability, capacity, and skills. It also allows administrators to define routing rules and priorities for different types of work items, such as cases, chats, or leads. Omni-Channel can help reduce the wait time for customers and improve the efficiency of service reps.

• Question 134:

  The administrator at Universal Containers does a soft launch of the Salesforce Authenticator app and allows users to optionally use it to log in. The administrator would now like to look at how many users have successfully used it since it was rolled out.

  What are two ways the administrator can get this information?

  Choose 2 answers

  A. Run a session setting report, specifying login methods by user.
  B. Open the Login Access Policies in Setup which shows how many users are using MFA.
  C. Create a new view in Identity Verification History, specifying Method.
  D. The order of flow execution is unpredictabl
  A. Run a session setting report, specifying login methods by user.
  C. Create a new view in Identity Verification History, specifying Method.

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  Explanation

  Salesforce Authenticator is an app that allows users to verify their identity when logging in to Salesforce using two-factor authentication (2FA). 2FA adds an extra layer of security by requiring users to enter a verification code or approve a notification on their mobile device after entering their username and password. To look at how many users have successfully used Salesforce Authenticator since it was rolled out, an administrator can use two ways: A) Run a session setting report, specifying login methods by user. A session setting report is a report that shows information about users' login sessions, such as login time, location, IP address, browser, platform, etc. A session setting report can also show the login methods used by users, such as password, verification code, or notification. By running a session setting report, specifying login methods by user, an administrator can see how many users have used Salesforce Authenticator to log in to Salesforce. https://help.salesforce.com/s/articleView?id=sf.reports_session.htmandtype=5 C) Create a new view in Identity Verification History, specifying Method. Identity Verification History is a page that shows the history of identity verification attempts for each user in the org. Identity verification history includes information such as date, time, status, method, and IP address of each attempt. By creating a new view in Identity Verification History, specifying Method as a filter criterion, an administrator can see how many users have used Salesforce Authenticator to verify their identity when logging in to Salesforce. https://help.salesforce.com/s/articleView?id=sf.identity_verification_history.htmandtype=5

• Question 135:

  The Cloud Kicks online Lead Intake form was recently updated to allow for new choices on some older picklist fields. The leads are all being created properly in Salesforce, but reps are getting errors as they try to work the leads.

  What tool should the administrator use to evaluate what is causing the errors?

  A. Login History
  B. Debug Log
  C. Setup Audit Log
  D. Record History
  B. Debug Log

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  Explanation

  Debug Log is a tool that captures information about database operations, system processes, and errors that occur when executing a transaction or running a unit test. Debug Log can help troubleshoot issues related to triggers, workflows, validation rules, or other custom logic by showing the order of execution and the values of variables and expressions

• Question 136:

  An administrator is planning he release process for the year. The team will be using change sets to process deployment to production.

  Which three best practices should be considered?

  A. Plan your deployments around the production and sandbox maintenance schedules.
  B. Use matching names for global publisher layouts and Outlook publisher layouts.
  C. Be sure to test only after business hours the data after deployment.
  D. Make sure to deploy all dependent components.
  E. Make sure change sets are limited to 10,000 files.
  A. Plan your deployments around the production and sandbox maintenance schedules.
  D. Make sure to deploy all dependent components.
  E. Make sure change sets are limited to 10,000 files.

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  Explanation

  Planning deployments around maintenance schedules ensures that there are no interruptions or delays in the deployment process. Deploying all dependent components ensures that there are no missing metadata or references that could cause errors or failures in the deployment. Limiting change sets to 10,000 files ensures that the deployment does not exceed the maximum size limit for change sets

• Question 137:

  An administrator has been asked to enable permissions for users on the account services team to be able to edit and change ownership of Accounts owned by any of the team members.

  What should the administrator configure?

  A. Set organization-wide sharing for Account as Public Read Only.
  B. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.
  C. Update the profile Account object to Modify All.
  D. Enable Account Teams and grant Read record-level access to account team members for the Account object
  B. Create a Sharing Rule on the Account object for all members of the account services role to have Read/Write access.

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  Explanation

  Sharing rules are automatic exceptions to organization-wide sharing settings that grant additional access to records based on record ownership or criteria. By creating a sharing rule on the Account object for all members of the account services role to have Read/Write access, the administrator can allow users in that role to edit and change ownership of Accounts owned by any of their team members, regardless of the organization-wide sharing setting for Account. https://help.salesforce.com/s/articleView?id=sf.security_sharing_rules.htmandtype=5

• Question 138:

  An administrator is trying to deploy a change set from a newly upgraded sandbox source org with new features to a destination sandbox org on a previous release. Some metadata in the change set cannot be deployed because they've

  changed between releases.

  What should the administrator do to deploy the changes to a sandbox?

  A. Make the changes manually through the user interface in the source org.
  B. Create a new sandbox on the new release version and deploy ;he change set to the new org.
  C. Submit a ticket to Salesforce to update the source org to the latest release.
  D. Refresh the sandbox destination org and then deploy the change set.
  B. Create a new sandbox on the new release version and deploy ;he change set to the new org.

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  Explanation

  Data Loader is a tool that allows administrators to import or export large amounts of data (more than 50,000 records) from or to Salesforce using CSV files. Data Loader can be used for inserting, updating, deleting, upserting, exporting, or extracting data. Bulk API is an API that allows administrators to process large batches of records asynchronously in the background. Bulk API can handle millions of records with high performance and minimal system resources. By using Data Loader with Bulk API enabled, an administrator can import a large amount of historical data (more than 100,000 records) from another system efficiently and securely. https://help.salesforce.com/s/articleView? id=sf.data_loader.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.loader_api.htmandtype=5 https://help.salesforce.com/s/articleView?id=sf.bulk_api_intro.htmandtype=5

• Question 139:

  When should an administrator apply a permission set to a user or group of users versus configuring the user's profile with the necessary access?

  A. When a user is part of a team with an assigned profile that covers the majority of their needs but requires just a little less access than the rest of their team.
  B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.
  C. When an organization's sharing model is too broad and they need to restrict access beyond what their sharing model and existing profiles provide.
  D. When an organization has opted out of using the standard profiles and created custom profiles.
  B. When a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team.

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  Explanation

  Permission sets are collections of settings and permissions that give users access to various tools and functions without changing their profile or requiring multiple profiles for users who perform different tasks across apps in your org. Permission sets are useful when a user is part of a team with an assigned profile that covers the majority of their needs but requires more access than the rest of their team for some specific tasks or functions. For example, a user may need access to a custom object or field that is not available to their profile, but only for a limited time or project. In this case, assigning a permission set to the user can grant them the additional access they need without affecting their profile or other users with the same profile. https://help.salesforce.com/s/articleView?id=sf.perm_sets_overview.htmandtype=5

• Question 140:

  Cloud Kicks (CK) does business directly with individual consumers (B2C) and large businesses (B2B). Some of CK's B2C customers are employed at its larger customer accounts and should be tracked under both.

  Which two options will CK need to use to manage its customers' accounts? Choose 2 answers

  A. Contacts to Multiple Accounts
  B. Leads
  C. Person Accounts
  D. Campaign Members
  A. Contacts to Multiple Accounts
  C. Person Accounts

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  Explanation

  To manage both B2C and B2B customers, CK should use Person Accounts and Contacts to Multiple Accounts features. Person Accounts allow CK to store information about individual consumers without requiring a separate account record. Contacts to Multiple Accounts allow CK to associate a contact with multiple accounts, such as their employer and their personal account. https://help.salesforce.com/s/articleView?id=sf.account_person_behavior.htmandtype=5 https:// help.salesforce.com/s/articleView?id=sf.account_contact_rel_overview.htmandtype=5