Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 41:

  An administrator at Ursa Major Solar needs to send information to an external accounting system.

  What workflow action should the administrator use to accomplish this?

  A. Assign Task
  B. Outbound Message
  C. Create Record
  D. Custom Notification
  B. Outbound Message

• Question 42:

  Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.

  How should a Platform Administrator create the dashboard without changing any sharing settings?

  A. Create a dashboard with the running user set as someone who can see all opportunities.
  B. Add a filter to the dashboard to filter the opportunities by owner role.
  C. Build individual dashboards for profiles that need to see the enterprise results.
  D. Update the dashboard folder settings to manager for the sales reps role.
  A. Create a dashboard with the running user set as someone who can see all opportunities.

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  Explanation

  In Salesforce, dashboards can be configured to run as a specific user, known as the Running User. This user's security settings determine which data is visible to anyone viewing the dashboard. To allow users with restricted record access (due to a Private sharing model) to see company-wide totals, the Platform Administrator should set the dashboard to "Run as a specified user" who has "View All" permissions or is high enough in the role hierarchy to see all records. This creates a "Static Dashboard." While the viewers cannot click into individual records they don't own, they can see the summarized totals and charts for the entire organization. Using a Dynamic Dashboard or filtering by role (Option B) would still respect individual sharing and hide data. Changing folder settings (Option D) only affects who can open the dashboard, not the data displayed within it.

• Question 43:

  Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system.

  Managers and directors need to review this process.

  Which two tools should a Platform Administrator configure?

  A. Outbound Message
  B. Email Alert Action
  C. Quick Action
  D. Approval Process
  A. Outbound Message
  D. Approval Process

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  Explanation

  To meet the requirement of a "review process" that ends with data being sent to an "external system," the administrator needs Approval Processes and Outbound Messages. The Approval Process (Option D) handles the internal workflow, ensuring that the manager and director sign off on the expense report. Once the final approval is granted, an "Approval Action" can be triggered. The administrator should use an Outbound Message (Option A) as that action. Outbound Messages are designed to send specific record data (XML via API) to an external URL whenever a record change occurs. This provides a reliable, declarative way to integrate Salesforce with an HR system. Quick Actions (Option C) and Email Alerts (Option B) do not support the technical data transfer needed for external system integration.

• Question 44:

  The Support team at Ursa Major Solar prefers using split list views on the case homepage. Occasionally, the team views shipments from another support application.

  What should the administrator configure to allow the team to use the split list view?

  A. Filter by a single shipment record type in the list view.
  B. Include the Shipments tab on the app's navigation bar.
  C. Split views are only available on standard objects.
  D. Add the Manage List Views permission for support users.
  C. Split views are only available on standard objects.

• Question 45:

  Executives at Cloud Kicks have reported that their dashboards are showing inaccurate data. The administrator has discovered been changing the source reports.

  Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers

  A. Create a new report folder with viewer access.
  B. Move the dashboard to the user's private folder.
  C. Move the dashboard reports to the view-only folder.
  D. Change the dashboard to be a dynamic dashboard
  A. Create a new report folder with viewer access.
  C. Move the dashboard reports to the view-only folder.

• Question 46:

  An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R&D. The Support organization uses public groups for Support Agents, R&D, and Managers. Support agents should beable to run Helpdesk reports, but should not be able to view R&D reports. Support managers should be able to view and edit all reports.

  Which two ways should these folders be shared? Choose 2 answers

  A. Share the R&D folder with Support Managers with EditAccess.
  B. Share the Helpdesk folder with Support Agents with View access.
  C. Share the Support Reports folder with Support Managers with Edit Access.
  D. hare the Support Reports folder with Support Agents with View Access.
  B. Share the Helpdesk folder with Support Agents with View access.
  C. Share the Support Reports folder with Support Managers with Edit Access.

• Question 47:

  The sales manager at cloud Kicks approves time off for their employees. They asked the administrator to ensure these requests are seen and responded to by a backup manager while the sales manager is out on vacation.

  What should administrator use to fulfill the requirement?

  A. Delegated approver
  B. Two step Approval process
  C. Approval history related list
  D. Delegated Administrator
  A. Delegated approver

• Question 48:

  Cloud Kicks (CK) is partnering with a used shoe store andsecond-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account.

  How should the administrator recommend automating this business process?

  A. Create a workflow rule withan outbound message.
  B. Set up a scheduled process in Process Builder.
  C. Configure a scheduled flow in flow Builder.
  D. Use a process to update the account when it is edited
  C. Configure a scheduled flow in flow Builder.

• Question 49:

  Universal Container wants to increase the security of their org by requiring stricker user passwords.

  Which two of the following should an administrator configure? Choose 2 answers

  A. Password different then username
  B. Prevent common words
  C. Minimum password length.
  D. Password complexity requirement.
  C. Minimum password length.
  D. Password complexity requirement.

• Question 50:

  A manager wants the sales team to update their opportunities on a regular basis.

  Which feature should a Platform Administrator implement to help with this?

  A. Similar Opportunities
  B. Opportunity Update Reminders
  C. Big Deal Alerts
  D. Scheduled Reports
  B. Opportunity Update Reminders

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  Explanation

  Opportunity Update Reminders is a specific, automated feature in Salesforce designed exactly for this purpose. When enabled, it allows managers to automatically send an email to their direct reports with a list of their open opportunities. The email serves as a prompt for the reps to review their deals and ensure close dates, amounts, and stages are current. This is more effective than a general Scheduled Report (Option D) because it is a purpose-built notification system that can be configured by the manager. Big Deal Alerts (Option C) are for high-value deal notifications, not general pipeline hygiene. Similar Opportunities (Option A) helps with sales strategy but does not encourage record updates.