Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 51:

  Cloud Kicks' management team is hoping to increase user productivity by switching to consoles instead of the current traditional Salesforce user interface.

  What should a Platform Administrator use to implement this request?

  A. App Builder
  B. Screen Flow
  C. App Manager
  D. Omni-Channel
  C. App Manager

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  Explanation

  To transition users from a standard "tab-based" application to a Lightning Console app, the Platform Administrator must use the App Manager in Setup. The App Manager is where all Lightning apps are created, edited, and assigned to user profiles. Within the App Manager, the admin can create a new app and select "Console Navigation" as the navigation style 39. Console apps allow users to work on multiple records simultaneously in a workspace tab-based layout, which is highly effective for productivity in fast-paced environments like sales or support 40. The Lightning App Builder (Option A) is used to design the pages within the app, but the app's overall structure and navigation style are defined in the App Manager41. Screen Flow (Option B) and Omni-Channel (Option D) are specialized tools that can be used within a console but do not create the console app itself.

• Question 52:

  A Platform Administrator at Cloud Kicks has created an approval process for time-off requests.

  Which two automated actions are available for the administrator to add as part of the approval process?

  A. Field Update
  B. Email Alert
  C. Chatter Post
  D. Autolaunched Flow
  A. Field Update
  B. Email Alert

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  Explanation

  Salesforce Approval Processes allow administrators to define a series of steps to automate the approval of records. Within these processes, there are four specific types of automated actions that can be triggered during initial submission, approval, rejection, or recall: Field Update:Used to change a value on the record, such as switching a "Status" field from "Pending" to "Approved."

  Email Alert:Used to send a templated email to specific users, such as notifying the submitter that their request was granted.

  Task:Used to assign a follow-up task to a user.

  Outbound Message: Used to send technical data to an external system via API. While modern automation tools like Flow can post to Chatter or launch other flows, the native approval process engine is limited to these four specific actions.

  For a "time-off request" scenario, an Email Alert ensures the employee is notified, and a Field Update ensures the record reflects the new status, providing a clear audit trail of the business decision.

• Question 53:

  An administrator at Cloud Kicks has a flow in production that is supposed to create new records.

  However, no new records are being created.

  What could the issue be?

  A. The flow is read only.
  B. The flow is inactive.
  C. The flow URL is deactivated.
  D. The flow trigger is missing.
  B. The flow is inactive.

• Question 54:

  Aw Computing needs to capture a loss reason in rich text field when an opportunity is Closed lost.

  How should an administrator configure this requirement?

  A. Select the requirement checkbox next to the loss reason field on the page layout.
  B. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.
  C. Check the required checkbox on the Loss Reason field in Object Manger.
  D. Configure a workflow rule to display an error if Loss Reason is blank
  B. Create a validation rule to display an error if stage is Closed lost and Loss Reason is blank.

• Question 55:

  Cloud Kicks wants to leverage roll-up summaries on the Account object.

  Which standard object supports this roll-up summary natively?

  A. Opportunity
  B. Contact
  C. Case
  D. Campaigns
  A. Opportunity

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  Explanation

  A Roll-up Summary Field is a powerful feature that calculates values from related records and displays them on a master record. However, this functionality is natively available only on the "Master" side of a Master-Detail relationship. For standard objects, Salesforce provides a built-in Master-Detail-like relationship between Accounts and Opportunities. Specifically, the Account object acts as the master, and the Opportunity object acts as the detail. This relationship allows a Platform Administrator to create roll-up summary fields on the Account to calculate the sum of "Total Opportunity Amount," the "Minimum Close Date," or a "Count" of all related opportunities. Other standard objects like Contacts (Option B) and Cases (Option C) have a lookup relationship to Accounts rather than a master-detail relationship, and therefore do not support native roll-up summaries 20. Campaigns (Option D) also do not share this specific relationship with Accounts21. If an administrator needs to roll up data from these other objects, they would typically need to use a custom solution like Flow Builder or a third-party app, whereas Opportunities are supported natively out of the box.

• Question 56:

  A Platform Administrator at Cloud Kicks received a request from the head of sales operations to create a process in which opportunities must be validated by specific team leaders based on a mix of criteria.

  When the administrator analysed the list of criteria, they found that there were 30 potential sets of criteria that would identify the proper person to route the request to.

  How should the administrator fulfill this request?

  A. Create a button on the opportunity that brings up an email template to send to the correct leader.
  B. Create an approval process with specific entry criteria and approval steps for each of the sets of criteria specified.
  C. Create a record triggered flow orchestration to properly route the requests.
  D. Use a screen flow to allow the seller to input the criteria in a form that is then sent to the appropriate leader.
  B. Create an approval process with specific entry criteria and approval steps for each of the sets of criteria specified.

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  Explanation

  While modern tools like Flow Orchestration exist, the standard and most robust way to handle complex, criteria-based routing for record sign-offs is an Approval Process. An approval process can handle many different "Approval Steps," and each step can have its own "Step Entry Criteria." For instance, Step 1 could route to Leader A if the region is "North," while Step 2 routes to Leader B if the region is "South" and the discount is >20%. With 30 potential sets of criteria, the administrator can build a comprehensive process that automatically identifies the correct approver without user intervention. Using an email button (Option A) or a manual form (Option D) is prone to human error, as the salesperson might select the wrong leader. A record-triggered flow (Option C) can launch an approval process, but the complex multi-step routing logic is best managed within the Approval engine itself to maintain a clear audit trail of who approved what and why.

• Question 57:

  The administrator at Aw Computing wants Account Details, related list and chatter feeds to each appear on separate tabs when reviewing an account.

  Which type of page should the administrator create?

  A. Lightning app page.
  B. Lightning page Tab.
  C. Lightning record page.
  D. Lightning page Component.
  C. Lightning record page.

• Question 58:

  A Platform Administrator at Universal Containers has a screen flow that helps users create new leads.

  When Lead Source is "Search Engine", the administrator needs to require the user to choose a specific search engine from a picklist. If Lead Source is not "Search Engine", this picklist should be hidden.

  What is the most efficient way for the administrator to complete this requirement?

  A. Use a conditional filter in the screen element to only show the Specific Search Engine field only when Lead Source is "Search Engine".
  B. Use Assignment elements; one for when Lead Source is "Search Engine" and one for everything else.
  C. Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".
  D. Configure a picklist for Specific Search Engine, and use a validation rule to conditionally show only when Lead Source is "Search Engine".
  C. Create a picklist for Specific Search Engine, and set conditional visibility so that it is only shown when Lead Source is "Search Engine".

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  Explanation

  In Flow Builder, the most efficient and user-friendly way to handle dynamic user interfaces is through Component Visibility. This feature allows an administrator to set logic on individual screen components (like a picklist) so they only appear when specific criteria are met. In this scenario, the administrator would select the "Specific Search Engine" picklist component within the Flow Screen and configure its visibility to show only when the "Lead Source" screen component equals "Search Engine." This provides a "clean" user experience where the form adapts in real-time to the user's input without requiring the user to navigate to a new screen or trigger a validation error. Validation rules (Option D) are reactive and only tell the user they made a mistake after they try to save, whereas conditional visibility is proactive. Option B is inefficient as it would require multiple screens and complex branching logic, whereas component visibility handles everything within a single screen element.

• Question 59:

  Northern Trail Outfitters has hired interns to enter Leads Into Salesforce and has requested a way to identify these new records from existing Leads.

  What approach should an administrator take to meet this requirement?

  A. Create a separate Lead Lightning App.
  B. Define a record type and assign it to the interns.
  C. Set up Web-to-Lead for the interns' use.
  D. Update the active Lead Assignment Rules.
  B. Define a record type and assign it to the interns.

• Question 60:

  An analytics user at Cloud Kicks needs Read, Create, and Edit access for objects and Should be restricted from deleting any records.

  What should the administrator do to meet this requirement?

  A. Assign the standard System Administrator profile to the analytical user.
  B. Give the user View all access and assign them to the highest role in the role hierarchy.
  C. Create and assign a custom profile with Delete access removed for each object.
  D. Create and assign a permission set thatincludes Read, Create, and Edit access
  C. Create and assign a custom profile with Delete access removed for each object.