Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 11:

  When a cloud kicks Opportunity closes, the company would like to automatically create a renewal opportunity.

  Which two automation tools should an administrator use to accomplish this request? Choose 2 answers

  A. Approval Process
  B. Flow Builder
  C. WorkFlow Rule
  D. Process Builder
  B. Flow Builder
  D. Process Builder

• Question 12:

  The administrator at Ursa Major Solar imported records into an object by mistake.

  Which two tools should be used to undo this import? Choose 2 answers

  A. WeeklyData Export
  B. Mass Delete Records
  C. Data Loader
  D. Data Import Wizard
  B. Mass Delete Records
  C. Data Loader

• Question 13:

  The service manager at Ursa Major Solar wants to let customers know that they have received their cases via email and their websites. Medium-priority and high-priority cases should receive differentemail notifications than low-priority cases.

  The administrator has created three email templates for this purpose.

  How should an administrator configure this requirement?

  A. Include three assignment rules that fire when cases are created. Add a filter forcase priority. Select the appropriate email template for each rule.
  B. Add three auto-response rules. Configure one rule entry criteria for each rule and set a filter for case priority. Select the appropriate email template for each rule entry.
  C. Configure one workflow rule that fires when cases are created. Add a filter for case priority. Select the appropriate email template for the rule.
  D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select theappropriate email template for each rule entry.
  D. Create one auto-response rule. Configure three rule entry criteria and set a filter for case priority. Select theappropriate email template for each rule entry.

• Question 14:

  Management at Universal Containers would like to share dashboard components with their team in Chatter but currently does not have access to this capability.

  How should a Platform Administrator make this functionality available to management?

  A. Enable reporting snapshots.
  B. Select Download Chart on the component.
  C. Set View Dashboard As to the dashboard viewer.
  D. Enable dashboard feed tracking.
  D. Enable dashboard feed tracking.

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  Explanation

  To allow users to post snapshots of dashboard components and engage in discussions about data directly on the dashboard, the Platform Administrator must enable Feed Tracking for dashboards. In Salesforce, Chatter Feed Tracking allows changes to records and interactions to be tracked and shared in the Chatter feed. For dashboards specifically, enabling this feature allows users to "Follow" a dashboard and use the "Post to Feed" functionality on individual dashboard components. This is highly effective for management teams who want to call out specific successes or areas of concern by tagging team members in a post that includes the visual chart. Reporting snapshots (Option A) are used for historical trend reporting, not social sharing. Downloading charts (Option B) is a manual file-handling process rather than an integrated social feature. Setting the "View Dashboard As" (Option C) determines data visibility but does not control Chatter functionality.

• Question 15:

  A Platform Administrator for Cloud Kicks needs to ensure that only the financial records belonging to each individual user are visible on the report in order to meet scope of the data privacy requirements.

  How should the administrator achieve this?

  A. Set sharing model as Public Read/Write for the respective object(s).
  B. Set sharing model as Private for the respective object(s).
  C. Create multiple reports, each filtered to show records owned by each user.
  D. Use Apex sharing to hide records.
  B. Set sharing model as Private for the respective object(s).

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  Explanation

  The foundation of Salesforce data security is the Organization-Wide Default (OWD). To ensure that users can only see their own records (and those above them in the hierarchy), the administrator must set the OWD for the object to Private.

  When an object is private, a user can only see records they own. When that user runs a report, the report engine automatically respects these sharing settings and only displays the records the user is authorized to see. This is a much more secure and scalable solution than creating separate reports for every user (Option C).

  Option A (Public Read/Write) would allow everyone to see everything, violating the privacy requirement.

  Option D (Apex sharing) is a complex coding solution that is unnecessary when the standard "Private" sharing model fulfills the requirement through simple configuration.

• Question 16:

  Northern Trail outfitters has hired interns to enter Leads into Salesforce and has requested a way to is identify these new records from existing Leads.

  What approach should an administrator take to meet this requirement?

  A. Set up Web-to-Lead form the interns use.
  B. Define a record type and assign it to the interns.
  C. Create a separate Lead Lightning App.
  D. Update the active Leas Assignment Rules.
  B. Define a record type and assign it to the interns.

• Question 17:

  DreamHouse Realty (DHR) wants a templated process with a mortgage calculator that generated leads for loans. DHR needs to complete the project within 30 days and has maxed out its budget for the year.

  Which AppExchange item should help the administrator to meet the request?

  A. Lightning Data
  B. Lightning Community
  C. Flow Solutions
  D. Bolt Solutions
  C. Flow Solutions

• Question 18:

  Marketing users at Cloud Kicks have been completing the Lead Source field inconsistently, with values like Web, Website, and Online. To ensure data quality, a Platform Administrator needs to standardize these records.

  Which Flow should the administrator use to clean up these inconsistent Lead Source values?

  A. Segment triggered flow
  B. Record triggered flow
  C. Schedule-triggered flow
  D. Screen flow
  C. Schedule-triggered flow

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  Explanation

  When an administrator needs to perform a "cleanup" of existing data in bulk, a Schedule-triggered flow is the most efficient choice. This type of flow can be configured to run once (or on a recurring schedule) and process all Lead records that meet the "inconsistent" criteria (e.g., Lead Source equals 'Website' or 'Online') 46. The flow can then automatically update those records to the standard "Web" value. A Record-triggered flow (Option B) only works on records as they are being created or updated, so it would not fix historical data unless every record was manually touched Screen flows (Option D) require manual user interaction for each record. 53Segment-triggered flows (Option A) are used in Data Cloud marketing conte54xts rather than standard core record cleanup.

• Question 19:

  An administrator at Universal Container needs an automated way to delete records based on field values.

  What automated solution should theadministrator use?

  A. Workflow
  B. Process Builder
  C. Flow Builder
  D. Automation Studio
  C. Flow Builder

• Question 20:

  A new agent is being developed to help customer service reps process customer requests for a replacement product. The agent needs to call an action that takes two inputs: productId: An 18 character ID for the product being replaced reasonCode: A three-digit code representing the reason for the replacement.

  Which set of agent instructions should a Platform Administrator use for these inputs, according to best practices for Agentforce instructions?

  A. Instructions for productId: "The 18 character ID of the product." Instructions for reasonCode: "A numerical code."
  B. Instructions for productId: "The product ID. Retrieve this from the conversation history or the user's input." Instructions for reasonCode: "The three-digit replacement reason. This is required when the product ID is present."
  C. Instructions for productId: "ID from the product record." Instructions for reasonCode: "Code for the reason."
  D. Instructions for productId: "The 18 character ID of the product. Retrieve this from the conversation history or the user's input. Required." Instructions for reasonCode: "A three-digit code that specifies the reason for replacement. This is required only when the product ID is present."
  D. Instructions for productId: "The 18 character ID of the product. Retrieve this from the conversation history or the user's input. Required." Instructions for reasonCode: "A three-digit code that specifies the reason for replacement. This is required only when the product ID is present."

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  Explanation

  Effective Agentforce instructions must be explicit about the data format, the source of the data, and the requirements for the input.

  Option D is the best choice because it provides the most detail for the Large Language Model (LLM). It specifies the format (18 character ID / three-digit code), the source (conversation history or user input), and the logic/dependency (required only when the product ID is present). This level of detail prevents the agent from guessing or providing incomplete data to the underlying Salesforce action. Options A and C are too vague and could lead to errors.

  Option B is better but lacks the explicit "Required" tag and format details found in Option D. High-quality instructions act as a contract between the agent's natural language understanding and the structured data requirements of the Salesforce system.