Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 31:

  Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards.

  What is causing reps to have inappropriate access to data on dashboards?

  A. Dashboard Filters
  B. Public Dashboards
  C. Dashboard's running user
  D. Dashboard Subscriptions
  C. Dashboard's running user

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  Explanation

  In Salesforce, a dashboard's running user determines which data is displayed to anyone viewing the dashboard. If a dashboard is configured with a "Static" running user (e.g., a Support Manager who has "View All" permissions), every user who views that dashboard will see the manager's level of data, regardless of their own personal sharing permissions. This bypasses the Organization-Wide Default (OWD) of "Private" for the Case object. When the support manager observes that reps can see all cases on a group dashboard, it is almost certainly because the dashboard is "running" as a user with high-level access. To correct this and ensure users only see data they are entitled to, the Platform Administrator should convert it into a Dynamic Dashboard. A dynamic dashboard is set to "Run as the logged-in user," meaning the data reflected in the components will automatically filter based on the individual viewer's specific sharing rules and record ownership. This ensures that the dashboard remains a useful tool for the team while strictly adhering to the company's data privacy and security requirements.

• Question 32:

  Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns.

  How should an administrator deliver this information?

  A. Design a standard Campaign report and add the value Won Opportunities in Campaign field.
  B. Perform periodic data job to update campaign records.
  C. Create a roll-up summary field on Opportunity to Campaign.
  D. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won.
  C. Create a roll-up summary field on Opportunity to Campaign.

• Question 33:

  When a qualified lead is converted, what happens to its related records?

  A. Records from custom objects are attached to the resulting contact, account, and opportunity records.
  B. Open activities only are attached to the resulting contact, account, and opportunity records.
  C. All activities are attached to the resulting contact, account, and opportunity records.
  D. Campaign history is attached to the resulting contact, account, and opportunity records.
  C. All activities are attached to the resulting contact, account, and opportunity records.

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  Explanation

  During the Lead Conversion process, Salesforce automatically transfers the history and interaction data associated with the Lead to the newly created Account, Contact, and Opportunity. This includes all activities, meaning both Open Activities (like upcoming tasks or events) and Activity History (like past emails or logged calls) are attached to the resulting records to maintain a complete customer timeline. Campaign history is also typically associated with the resulting Contact, but the question specifically asks about "related records" in a broader sense, and the transfer of all activities is a primary mechanical function of the conversion. Option A is incorrect because custom object records do not automatically move unless specific custom mapping or code is in place.

  Option B is incorrect because the system does not limit the transfer to only open activities.

• Question 34:

  Cloud Kicks need to be able to show different picklist values for sales and marketing users.

  Which two options will meet this requirement? Choose 2 answers

  A. One page layout, two record types, one picklist
  B. Two page layouts, one record type, two picklists
  C. Two permission sets, one record type, one picklist
  D. One record type, two profiles, one picklist
  A. One page layout, two record types, one picklist
  D. One record type, two profiles, one picklist

• Question 35:

  What is the next step an agent performs when the tasks within an agentic loop are all unsatisfactory?

  A. Provides the best answer possible with caveats
  B. Gives an error message
  C. Routes to a live agent
  D. Asks for additional information
  D. Asks for additional information

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  Explanation

  In an agentic loop, the AI agent iteratively tries to solve a user's request by calling actions and evaluating the results. If the results of those actions are unsatisfactory (e.g., the data returned doesn't answer the prompt or a required input is missing), the agent's next logical step is to ask for additional information. By clarifying the user's intent or requesting the missing data point, the agent can initiate a new loop with better inputs. Giving up with an error message (Option B) or providing a "best guess" (Option A) are considered failures of the reasoning process. Routing to a live agent (Option C) is an escalation step that typically happens after the agent has failed to resolve the issue even after clarification, or if the user explicitly asks for human help.

• Question 36:

  Ursa Major Solar wants to assist users with a guided expense report process to simplify submissions, routing, and authorizations.

  Which two tools should an administrator use to build this solution? Choose 2 answers

  A. Validation Rule
  B. Flow Builder
  C. Approval Process
  D. Quick Action
  B. Flow Builder
  C. Approval Process

• Question 37:

  Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue.

  Which feature shouldbe used to fulfill this requirement?

  A. Einstein Case Routing
  B. Auto-response rule
  C. Case assignment rule
  D. Case escalation rule
  D. Case escalation rule

• Question 38:

  Users at Universal Containers would like to visually see the sales stages on an Opportunity page. The administrator is configuring path for Opportunities.

  Which is an important consideration for path configuration?

  A. Kanban views for Path must be configured manually.
  B. The Owner field can be edited in the key fields Panel.
  C. Celebrations are unable to be added to a path.
  D. Path can include guidanceand key fields for each stage.
  D. Path can include guidanceand key fields for each stage.

• Question 39:

  The Cloud kicks sales manager wants to boost productivity by providing insights at the start of each day.

  Which three sales-specific standard Lightning components should administrator add to the homepage to meet this requirement? Choose 3 Answers.

  A. Activities
  B. Path
  C. Assistant
  D. Key Deals
  E. Performance chart.
  A. Activities
  C. Assistant
  D. Key Deals

• Question 40:

  Marketing users at Cloud Kicks should be able to view and edit converted leads. The administrator has assigned them permission set with the View and edit Converted Leads permission.

  Which two ways can the marketing users now access converted leads for editing? Choose 2 answers

  A. Find them in the global search result.
  B. Search the Recent Recordscomponent on the homepage.
  C. Utilize a list view where lead status equals Qualified.
  D. Use the Data Import Wizard,
  A. Find them in the global search result.
  C. Utilize a list view where lead status equals Qualified.