Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 301:

  Universal Containers wants to provide reseller partners with discounted prices on the products they purchase.

  How should an administrator configure this requirement?

  A. Add a Partner_Discount_c field to the Opportunity
  B. Build separate reseller partner products.
  C. Use a different Opportunity recordtype.
  D. Create a separate PriceBook for reseller partners.
  D. Create a separate PriceBook for reseller partners.

• Question 302:

  At Cloud Kicks, when a rep needs to seek additional support help, there's a series of actions the company wants to ensure are taken. The steps include sending an email and changing the status and owner of the case.

  What should a Platform Administrator use to give the reps an easy way to make these updates?

  A. Case Assignment Rules
  B. Macros with Quick Actions
  C. Quick Text with Email Templates
  D. Autolaunched Flows with Email Alerts
  B. Macros with Quick Actions

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  Explanation

  To provide reps with an "easy way" to perform a repetitive sequence of manual tasks, Macros are the ideal solution. A Macro allows a user to perform multiple steps-such as changing a Case Status, reassigning the Case Owner, and sending a pre-written email-with a single click. When combined with Quick Actions, Macros can navigate the user interface, populate fields, and submit changes automatically. This significantly reduces manual data entry and ensures that the company's required support process is followed consistently. Case Assignment Rules (Option A) and Autolaunched Flows (Option D) are fully automated and trigger on save, which might not be appropriate if the rep needs to decide when to trigger the support request. Quick Text (Option C) only assists with typing but does not automate field changes or ownership transfers.

• Question 303:

  A Platform Administrator wants to limit the kinds of reports their users can create.

  Which tool should the administrator use?

  A. Hide Report Types
  B. Report Folder Sharing
  C. Standard Report Types
  D. Joined Report
  A. Hide Report Types

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  Explanation

  When users click the "New Report" button, they are presented with a list of Report Types, which act as templates determining which objects and fields are available for the report. Often, an org has many standard report types that are irrelevant or confusing to the average user. To "limit the kinds of reports" and simplify the user experience, a Platform Administrator can use the Select Report Types to Hide feature in the Report and Dashboard Settings. By hiding unnecessary or redundant report types, the admin ensures that users only see the specific templates that align with company reporting standards. This reduces the risk of users creating inaccurate reports using the wrong data models. Report Folder Sharing (Option B) controls who can view or edit existing reports, but it does not restrict the creation of new ones from specific templates. While creating Custom Report Types is a way to define what data is available, the specific act of "limiting" the visible list is handled by the "Hide" functionality.

• Question 304:

  The Human resourcesdepartment at Northern Trail outfitters wants employees to provide feedback about the manager using a custom object in Salesforce. It is important that managers are unable to see the feedback records from their staff.

  How should an administrator configurethe custom object to meet this requirement?

  A. Uncheck grant access using Hierarchies.
  B. Define a criteria-based sharing rules.
  C. Set the default external access to private.
  D. Configure an owner-based sharing rules.
  A. Uncheck grant access using Hierarchies.

• Question 305:

  A sales rep typically has several open opportunities for each of their accounts.

  Which tool should a Platform Administrator suggest to the sales rep to obtain the total number of accounts associated with open opportunities in a report?

  A. Bucket Column
  B. Report Filter
  C. Unique Count
  D. Group Rows
  C. Unique Count

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  Explanation

  When a report contains many rows where the same Account name appears multiple times (due to having several opportunities), a simple count of rows will not accurately represent the number of distinct accounts. To find the specific number of individual accounts, the Platform Administrator should use the Unique Count feature on the Account Name or Account ID column in the report builder. Selecting "Show Unique Count" provides a total at the bottom of the report (and in summary groupings) that counts each unique value only once, regardless of how many times it appears in the list. Bucket Columns (Option A) group data into categories 46. Report Filters (Option B) exclude records 47. Grouping Rows (Option

  D. visually organizes the report by Account but does not inherently provide a single summary number for the count of distinct accounts in the way that Unique Count does.

• Question 306:

  Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity.

  Where should a Platform Administrator update the option in the picklist?

  A. Related lookup filters
  B. Record type
  C. Picklist value sets
  D. Fields and relationships
  B. Record type

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  Explanation

  When a single picklist field needs to show different values to different users or for different business contexts, Record Types are the configuration point. While the master list of all possible values is defined in "Fields and Relationships" (Option D) or a "Global Value Set" (Option C), the Record Type determines which of those values are "available" for a specific type of record. For example, a "Wholesale" record type might show different discount levels than a "Retail" record type. If users are seeing inconsistent or incorrect options, the Platform Administrator must go to the specific Record Type settings for the Opportunity object, find the picklist in question, and move values between the "Available" and "Selected" columns. This provides a tailored user experience and prevents users from selecting values that do not apply to the specific type of record they are managing.

• Question 307:

  A Platform Administrator wants to customize the navigation menu for users in the Salesforce mobile app. The organization has not yet implemented any Lightning apps for mobile use.

  Which statement about the Mobile Only app navigation is correct?

  A. Lightning pages and Visualforce pages automatically appear in the Mobile Only navigation menu without requiring tabs to be created first.
  B. The Mobile Only app can be customized to show different navigation menus for different user profiles and permission sets.
  C. The first four items in the Mobile Only navigation menu appear both in the navigation menu and in the navigation bar at the bottom of the screen.
  D. The Mobile Only app automatically includes all standard Salesforce objects in the navigation menu based on user permissions.
  C. The first four items in the Mobile Only navigation menu appear both in the navigation menu and in the navigation bar at the bottom of the screen.

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  Explanation

  The Mobile Only app is the default navigation experience in the Salesforce mobile app when no other Lightning apps have been assigned to a user for mobile use 64. In this configuration, the navigation menu is controlled globally via the "Salesforce Navigation" setup page6565. A key behavior of this interface is that the first four items placed in the navigation list become the "persistent" icons that appear in the navigation bar at the bottom of the mobile screen for quick access 66. These same items also appear at the top of the "Menu" tab 67.

  Option A is incorrect because pages must have a corresponding Tab created before they can be added to the navigation menu 68.

  Option B is incorrect because the "Mobile Only" navigation is a single global setting for the entire org; if you need different menus for different profiles, you must create and deploy specific Lightning Apps69.

  Option D is incorrect because standard objects do not appear automatically; the administrator must explicitly add them to the navigation list in Setup70. Understanding this behavior is essential for ensuring mobile users have a streamlined and intuitive interface

• Question 308:

  The Administrator at Cloud Kicks need to automatically route support cases, regardless of how theyare created, to a queue based on case priority.

  What tool should the administrator use?

  A. Email-to-Case
  B. Assignment Rules
  C. Auto-Response Rules
  D. Web-to-case
  B. Assignment Rules

• Question 309:

  The administrator at Ursa Major Solar has created a custom report type and built a report for sales operation team. However, none of the user are able to access the report.

  Which two options could cause this issue? Choose 2 Answers

  A. The custom report type is in development.
  B. The user's profile is missing view access.
  C. The org has reached its limit of custom report types.
  D. The report is saved in a private folder
  A. The custom report type is in development.
  D. The report is saved in a private folder

• Question 310:

  A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Campaign, but add new Campaign Members or update Member statuses.

  How can an administrator troubleshoot this problem?

  A. Create a permission set to allow the user to edit Campaign Members.
  B. Provide the user access to both Leads and Contacts to edit all Members.
  C. Make sure the Marketing User Checkbox is checked on the user record page.
  D. Run a Campaign report and update any Member information via Data Loader.
  C. Make sure the Marketing User Checkbox is checked on the user record page.