Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 281:

  Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team.

  How should the administrator configure this requirement?

  A. Create two record types, each with 3 page layouts.
  B. Create one record type with six Page Layouts.
  C. Create three record types, each with 2 page layouts.
  D. Create six record types, each with 1 page layout.
  C. Create three record types, each with 2 page layouts.

• Question 282:

  AW Computing would like to improve its Case Lightning record page by including:

  - A filtered component to display a message in bold font when a case is saved as acriticalrecord type.

  - A quick way to update the account status from the case layout.

  Which two components should an administrator use to satisfy these requests? Choose 2 Answers

  A. Related List
  B. Related Record
  C. Record details
  D. Rich text
  B. Related Record
  D. Rich text

• Question 283:

  Universal container has a contact Lightning record Page with a component that shows LinkedIn data. The sales team would like to only show this component to sales users whenthey are on their mobile phones.

  Choose 2 Answers.

  A. Filter the component visibility with User > Profile > name = sales User.
  B. Filter the component visibility with Form Factor = phone
  C. Filter the component visibility with view = Mobile/Tablet.
  D. Filter the component visibility with User > Role > Name = Sales User.
  A. Filter the component visibility with User > Profile > name = sales User.
  B. Filter the component visibility with Form Factor = phone

• Question 284:

  An administrator needs to create a one-to-many relationship between two objects with limited access to child records.

  What type of field should the administrator use?

  A. Roll-up summary
  B. Master-detail field
  C. Cross Object formula
  D. Lookup field
  D. Lookup field

• Question 285:

  A Platform Administrator at Cloud Kicks has a custom picklist field on Lead, which is missing on the Contact when leads are converted.

  Which two steps should the administrator take to ensure these values are populated?

  A. Update the picklist value with a validation rule.
  B. Create a custom picklist field on Contact.
  C. Map the picklist field on the Lead to the Contact.
  D. Set the picklist field to be required on the Lead object.
  B. Create a custom picklist field on Contact.
  C. Map the picklist field on the Lead to the Contact.

  ---

  Explanation

  When a Lead is converted into an Account, Contact, and Opportunity, standard fields are mapped automatically. However, custom fields require manual configuration to ensure d3ata flows through the conversion process. First, the Platform Administrator must create a corresponding custom picklist field on the Contact object (Option B) with the same values as the Lead field. Second, the administrator must go to the Lead Object Manager, select "Fields & Relationships," and click Map Lead Fields (Option C). Here, the admin explicitly maps the Lead custom picklist to the newly created Contact custom picklist. Without this mapping, the data will be lost during conversion. Validation rules (Option A) and making the field required (Option D) ensure data exists on the Lead but do not facilitate the transfer of that data to the Contact.

• Question 286:

  Universal Containers (UC) customers have provided feedback that their support cases are not being responded to quickly enough. UC wants to send all unassigned cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager.

  Which feature should a Platform Administrator configure to meet this requirement?

  A. Case Scheduled Reports
  B. Case Dashboard Refreshes
  C. Case Escalation Rules
  D. Case Assignment Rules
  C. Case Escalation Rules

  ---

  Explanation

  Case Escalation Rulesare specifically designed to automate actions when a case has remained in a certain state for a defined period of time. In this scenario, the requirement involves two specific time-based triggers: moving the case after 2 hours and alerting a manager. Escalation rules allow the administrator to define "Escalation Actions" that execute when the time threshold is reached, such as "Reassign to Queue" and "Notify Manager". Case Assignment Rules (Option D) only fire when a case is first created or manually triggered, not after a time delay 63. Reports (Option A) and Dashboards (Option B) provide information but do not physically move records or perform automated reassignments.

• Question 287:

  The marketing director at Northern Trail Outfitters has requested that the budget field is populated in order for the Lead Status field to be marked as qualified.

  What tool should the administrator use to fulfill this request?

  A. Lead Conversion.
  B. Require Field.
  C. Workflow Rule
  D. Validation Rule
  D. Validation Rule

• Question 288:

  DreamHouse Realty regularly holds open houses for the selling of both houses and condominiums. For condominium open houses, there are a few extra steps that need tobe taken. Agents need to be able to submit requests and receive approvals from the homeowners' association.

  How can the administrator ensure these extra steps only appear when creating open house records for condominiums?

  A. Create one page layout. Use record types to ensure the proper status picklist values display.
  B. Create two page layouts. Use business processes and record types to display the appropriate picklist values.
  C. Create one page layout. Use business processes to ensure the proper status picklist values display.
  D. Create two page layouts, one with a House Status field and the other with a Condominium Status field.
  B. Create two page layouts. Use business processes and record types to display the appropriate picklist values.

• Question 289:

  The VP of sales at AW Computing would like sales reps to check in with their top account every Monday. The VP would like a dashboard component to show the status of the check-ins.

  What should a Platform Administrator configure to remind the reps to contact their top account?

  A. Create a time-based workflow task.
  B. Enable the creation of recurring tasks.
  C. Add the email action to the page layout.
  D. Use a process email alert on the account.
  B. Enable the creation of recurring tasks.

  ---

  Explanation

  To ensure a consistent, weekly "check-in" occurs, the Platform Administrator should enable the creation of recurring tasks. This feature allows a sales rep to create a single task (e.g., "Monday Check-in") and set a recurring frequency of "Weekly" on "Mondays." Salesforce then automatically generates the next task in the series once the current one is completed. This is the most effective way to provide reps with a constant reminder in their task list. Additionally, because these are standard Task records, the administrator can easily build a report and a dashboard component to track the completion status of these check-ins for the VP. Time-based workflow (Option A) is typically for one-off alerts based on a date field, not for a permanent weekly habit. Email actions (Option C) and alerts (Option D) notify users but do not create the trackable task record required for the dashboard component.

• Question 290:

  Universal Container wants to prevent its service team from accessing deal records. While service users are unable to access deal list views, they are able to find the deal records via asearch.

  What options should the administrator adjust to fully restrict access?

  A. Record setting and search index
  B. Permissions and tab visibility
  C. App permissions and search terms
  D. Page layouts and field-level security
  B. Permissions and tab visibility