Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 271:

  At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount to the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task.

  What should a Platform Administrator use to deliver this requirement?

  A. Approval Process1
  B. Formula Field2
  C. Flow Builder3
  D. Prebuilt Macro4
  C. Flow Builder3

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  Explanation

  To automate the update of related records (Opportunity Products) based on a change to a parent record (the Opportunity), Flow Builder is the most powerful and app7ropriate tool. Specifically, a "Record-Triggered Flow" can be configured to fire whenever an Opportunity is updated to the "Closed Won" stage. The flow can then use a "Get Records" element to find all Opportunity Product records associated with that specific Opportunity and an "Update Records" element to apply the discount value from the parent to each line item. Formula Fields are insufficient here because they are "read-only" and cannot physically push data into other records for permanent storage. Approval Processes manage status changes but are not designed for bulk child-record updates. Flow Builder provides the logic necessary to handle this "one-to-many" update scenario, significantly reducing manual data entry for sales reps and ensuring that the financial data on the products accurately reflects the agreed-upon deal terms.

• Question 272:

  An administrator at Ursa Major Solar just learned about the AppExchange and how helpful it can be to the company's business.

  Which two actions can be accomplished viathe AppExchange?

  'Choose 2 answers

  A. Find certified developers and consultants.
  B. Download the Dataloader data tool.
  C. Install industry-specific solution templates.
  D. Download standard Lightning components.
  A. Find certified developers and consultants.
  C. Install industry-specific solution templates.

• Question 273:

  What should an administrator use as an identifier when importing and updating records from a separate financial system?

  A. Auto-Number field?
  B. External ID
  C. Rich text field
  D. Record ID
  B. External ID

• Question 274:

  An administrator created a record trigger flow to update contacts.

  How should the administrator reference the values of the active record the flow is running on?

  A. Use the {!Contact.Id} global variable.
  B. Use the {!Account.Id} record variable.
  C. Use the $Record global variable.
  D. Use the Get Records element to find the Id.
  C. Use the $Record global variable.

• Question 275:

  A Platform Administrator needs to create a new prompt template to automatically summarize customer cases for a sales team. The administrator wants to dynamically populate the response with data from the case record.

  What should the administrator use to display real Salesforce data in an agent response from a prompt template?

  A. Flow
  B. Picklists
  C. Agent Instructions
  D. Merge Fields
  D. Merge Fields

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  Explanation

  When building prompt templates within the Prompt Builder, the most direct way to inject specific record data into the AI's instructions is through Merge Fields. Much like an email template or a mail merge, merge fields allow the administrator to reference specific fields from the object in context-in this case, the Case object.

  For example, an administrator might use {!$Input:Case.Subject} or {!$Input:Case.Description} within the prompt template. When the agent runs, it replaces these placeholders with the actual data from the specific case record being viewed.

  This ensures that the AI has the "grounding" information it needs to generate an accurate and relevant summary. While Flows (Option A) can be used for more complex data retrieval, Merge Fields are the standard, low-code tool for simple record-to-prompt data population. Agent Instructions (Option C) provide the "how-to" logic for the AI but do not themselves represent the dynamic data points from the Salesforce database.

• Question 276:

  A sales rep has a list of 300 accounts with contacts that they wantto load at one time.

  Which tool should the administrator utilize to import the records to salesforce?

  A. Dataloader.io
  B. Data Loader
  C. Manual Import
  D. Data Import Wizard
  D. Data Import Wizard

• Question 277:

  An administrator Creates a custom text area field on the Account object and adds it to the service team's page layout.

  The services team manager loves the addition of this field and wants it to appear in the highlights panel so that the services reps can quickly find it when on the Account Page How should the administrator accomplish this?

  A. Create a new page layout and a new section titled highlights panel.
  B. In the Account object manager, create a custom compact layout.
  C. From the page layout editor, drag the field to the highlights panel.
  D. Make the field required and move it to the topof the page.
  B. In the Account object manager, create a custom compact layout.

• Question 278:

  Cloud Kicks (CK) captures whether an opportunity should be reviewed by someone in product engineering with a checkbox field called Needs Review. CK also has a picklist field on the opportunity for Product Type.

  When a sales repsaves an opportunity, they need to select the Product Type or check the Needs Review box.

  What should an administrator use to accomplish this?

  A. Before Save flow
  B. Validation rule
  C. Workflow rule
  D. Required fields
  B. Validation rule

• Question 279:

  Universal Containers' Platform Administrator has been asked to create a many-to-many relationship between two existing custom objects.

  Which two steps should the administrator take when enabling the many-to-many relationship?

  A. Create a junction with a custom object.
  B. Create two master-detail relationships on the new object.
  C. Create URL fields on a custom object.
  D. Create two lookup relationships on the new object.
  A. Create a junction with a custom object.
  B. Create two master-detail relationships on the new object.

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  Explanation

  In Salesforce, a many-to-many relationship allows each record of one object to be linked to multiple records of another object and vice versa. This is achieved by using a Junction Object. A junction object is a custom object that sits between the two objects you want to relate. To implement this correctly, the administrator must follow two specific steps: first, create the custom object to serve as the "junction"; second, create two Master-Detail relationship fields on that new junction object. One master-detail field points to the first custom object, and the second points to the other. Because these are master-detail relationships, the junction record's visibility and deletion behavior are controlled by its parents. This structure allows for powerful reporting and roll-up summaries on both parent objects. Using simple lookup relationships (Option D) would not enforce the strict data integrity or the specific roll-up capabilities that define a true many-to-many relationship in the Salesforce architecture.

• Question 280:

  Universal Containers is trying to improve the user experience when searching forthe tight status on a case. The company currently has one support process that is used for all record types on cases. The support process has 10 status values.

  Service reps say they never need more than five depending on what kind of case they are workingon.

  How should the administrator improve on the current implementation?

  A. Reduce the number of case status values to five.
  B. Create a Screen Flow that shows only the correct values for status and surface the flow in the utility bar of the console.
  C. Review which status choices are needed for each record type and create support processes for each that is necessary.
  D. Edit the status choices directly on the record type.
  C. Review which status choices are needed for each record type and create support processes for each that is necessary.