Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 251:

  Cloud Kicks want its reports to show a Fiscal Year that starts on February 1 and has 12 months.

  How Should the Administrator Address this requirement?

  A. Set the FiscalYear to Custom and the starting month as February.
  B. Set the Fiscal Year to Custom and the duration to 4 quarters.
  C. Set the Fiscal Year to Standard and the starting month as February.
  D. Set the Fiscal Year to Standard and the duration to 12 months.
  A. Set the FiscalYear to Custom and the starting month as February.

• Question 252:

  Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.

  Which feature should a Platform Administrator use to fulfill this requirement?

  A. Assignment Rule
  B. Case Escalation Rule
  C. Formula field
  D. Omni-Channel Supervisor
  B. Case Escalation Rule

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  Explanation

  Case Escalation Rules are the dedicated tool for time-based notifications and reassignments in Service Cloud. The Platform Administrator can set an escalation rule entry that triggers when a case is "Older than 2 hours" and meets specific status criteria (e.g., Status = New). The rule can then be configured to send an Email Notification to a manager or a specific distribution list. This ensures that management is alerted to potential SLA breaches. Assignment Rules (Option A) only run when a case is first created. Formula fields (Option C) can calculate time but cannot send notifications. Omni-Channel Supervisor (Option D) allows for real-time monitoring but does not provide automated email alerting based on specific time-elapsed thresholds.

• Question 253:

  An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set.

  Which featureshould the administrator enable to meet this requirement?

  A. Knowledge Management.
  B. Omni-Channel
  C. Escalation Rules
  D. Territory Management
  B. Omni-Channel

• Question 254:

  An administrator at Dreamhouse Reality needs to Create Customized pages for thesalesforce mobile app.

  Which two types of pages could an administrator build and customize using the Lightning App Builder? Choose 2 Answers

  A. User Page
  B. Dashboard page
  C. App page
  D. Record Page
  C. App page
  D. Record Page

• Question 255:

  Cloud Kicks wants to make sure clients are getting the attention they need and cases are not sitting longer than the Service Level Agreement (SLA) it has with its clients.

  Which standard feature helps route cases to a Tier 2 team if they have not been addressed in a specific amount of time?11

  A. Milestone and Entitlements
  B. Omni Channel Routing
  C. Auto Response Rules
  D. Escalation Rules
  D. Escalation Rules

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  Explanation

  Escalation Rulesare specifically designed to ensure that cases do not violate a company's Service Level Agreements (SLAs). When a case meets predefined criteria and remains open for a specific duration-such as two hours or seven days-the escalation rule automatically triggers. A Platform Administrator can configure these rules to perform two primary actions: reassigning the case to a different user or queue (such as a Tier 2 support team) and sending notification emails to managers or the new owner to ensure the delay is addressed. While Milestones and Entitlements (Option A) are used to track and display SLA compliance on a record, Escalation Rules are the functional engine used to physically "route" or move the record based on time-based triggers. Omni-Channel (Option B) handles real-time routing based on agent availability rather than time-elapsed thresholds. Auto-Response Rules (Option C) are used only to send initial confirmation emails to customers upon case creation.

• Question 256:

  The marketing team wants a new picklist value added to the Campaign Member Status field for the upsell promotional campaign.

  Which two solutions should the administrator use to modify the picklist field values? Choose 2 answers

  A. Add the Campaign Member Statuses related list to the Page Layout.
  B. Edit the picklist values for the Campaign Status in object Manager.
  C. Mass modify the Campaign Member Statuses related list.
  D. Modify thepicklist value on the Campaign Member Statuses related list
  B. Edit the picklist values for the Campaign Status in object Manager.
  D. Modify thepicklist value on the Campaign Member Statuses related list

• Question 257:

  Cloud Kicks generates leads for its different product categories (shoes, apparel, and accessories) through many different sources. While some lead sources are used for all three categories, other lead sources are specific to a single category.

  The VP of marketing requests that only the proper lead sources be displayed based on the product category chosen.

  How should the administrator configure Salesforce to meet this requirement?

  A. Create a page layout for each category and filter the Lead Source field based on category.
  B. Create a dependency between the Product Category field and Lead Source field.
  C. Create business processes and record types for each of the three product categories.
  D. Create a single business process, then create record types for each product category.
  B. Create a dependency between the Product Category field and Lead Source field.

• Question 258:

  Dreamhouse Realty agents are double-booking open house event nights. The evet manager wants to event submission process to help agents fill in event details and request dates.

  How should an administrator accomplish the request?

  A. Create a workflow role to update the Event Date Field.
  B. Create an approval process on the Campaign object.
  C. Create a sharing rule so that other agents can view events.
  D. Create a campaign for agents to request event dates.
  B. Create an approval process on the Campaign object.

• Question 259:

  The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-Lead form on their website. They want to send different Message based on the Lead Industry Field Value.

  What Should an administrator configure to meet this requirement?

  A. Use Validation rule to trigger workflow to email to Lead.
  B. Configure an auto responserule to email thelead.
  C. Add a public group and process builder to emailthe lead.
  D. Create an assignment rule to email the lead
  B. Configure an auto responserule to email thelead.

• Question 260:

  Which two objects are customizable theStage Setup Flow? Choose 2 answers

  A. Leads
  B. Campaigns
  C. Opportunities
  D. Campaign Members
  A. Leads
  C. Opportunities