Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 241:

  Cloud Kicks wants Agentforce to adapt its behavior based on real-time customer input.

  Which feature directly enables this capability?1

  A. Data Cloud
  B. Custom actions
  C. Screen flow
  D. Tableau
  B. Custom actions

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  Explanation

  Agentforceis built to be dynamic, meaning it doesn't just follow a static script but rather "reasons" through a problem using an agentic loop. The feature that directly allows an agent to adapt its behavior and take specific, real-time steps based on customer input isCustom Actions3. When a customer provides information-such as a specific order number or a request to change an address-the agent identifies the user's intent and selects the most relevant action to execute 4. These actions can be powered by Flows, Apex, or Prompt Templates, giving the agent the ability to interact with Salesforce data in real-time. While Data Cloud (Option A) provides the data foundation for grounding, it is the actions themselves that define the agent's behavioral capabilities 6. Screen flows (Option C) provide a guided UI for humans, but custom actions are what allow the agent to function autonomously 7. Tableau (Option D) is an analytics tool and does not drive real-time agent behavior 8.

• Question 242:

  A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is.

  Which tool should an administrator use to accomplish this?

  A. Data Loader
  B. Mass Transfer Tool
  C. Data Import Wizard
  D. Dataloader.io
  B. Mass Transfer Tool

• Question 243:

  An administrator at Cloud Kicks wants to deactivate a User who has left the company.

  What are two reasons that would prevent a user from being deactivated? Choose 2 answers

  A. The use is part of a territory hierarchy.
  B. The User is in a Custom hierarchy field.
  C. The User is assigned in workflow email alert.
  D. The User is the highest role in the role hierarchy
  A. The use is part of a territory hierarchy.
  C. The User is assigned in workflow email alert.

• Question 244:

  Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support.

  How should a Platform Administrator solve for this issue?

  A. Adjust the current business hours to accommodate the Eastern time zone.
  B. Allow the reps to set business hours manually.
  C. Set temporary business hours for each time zone.
  D. Create one set of business hours per time zone.
  D. Create one set of business hours per time zone.

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  Explanation

  Salesforce allows for the creation of multiple Business Hours records to support global teams working in different time zones. To solve the requirement for Ursa Major Solar, the Platform Administrator should create two distinct sets of business hours: one for "Pacific Support" (9 AM - 5 PM PT) and one for "Eastern Support" (9 AM - 5 PM ET). This is essential because Business Hours are used by the system to calculate escalation rules and milestones correctly. For example, an escalation rule for an Eastern-based case 1should start counting at 9 AM ET, not 9 AM PT. Adjusting the current record to "accommodate" both (Option A) would result in a 12-hour window that doesn't accurately reflect either team's true availability. Users cannot manually set their own business hours (Option B) in a way that affects system automation. Creating one set per time zone ensures that the support team's performance metrics and automated routing are accurate and localized.

• Question 245:

  What are three Setting an administrator should configure to make it easyfor approvers to respond to approval requests? Choose 3 Answers.

  A. Update the organizations chatter setting to allow approvals.
  B. Enable the organizations Email approval response setting.
  C. Specify initial submission actions within the approval process.
  D. Add the Items to approve component to the approvers home page.
  E. Create a flow to automatically approve all records.
  A. Update the organizations chatter setting to allow approvals.
  B. Enable the organizations Email approval response setting.
  D. Add the Items to approve component to the approvers home page.

• Question 246:

  The VP of Sales at Cloud Kicks is receiving an error message that prevents them form saving an Opportunity. The administrator attempted the same edit without receiving an error.

  How can the administrator validate the error the user is receiving?

  A. Edit the page layout.
  B. View the setup audit trail.
  C. Log in as the user
  D. Review the sharing model
  C. Log in as the user

• Question 247:

  Cloud Kicks wants to allow customers to create their own cases while visiting its public homepage.

  What should the administrator recommend?

  A. SMS Response
  B. Web-to-Case
  C. Email-to-Case
  D. Omni-Channel
  B. Web-to-Case

• Question 248:

  A Platform Administrator has been asked to change the data type of an auto number to a text field.

  What should the administrator be aware of before changing the field?99

  A. Existing field values will remain unchanged.
  B. Changing Auto Number field to Text is prevented.
  C. Existing field values will be deleted.
  D. Existing field values will be converted.
  A. Existing field values will remain unchanged.

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  Explanation

  In Salesforce, when a Platform Administrator changes a field's data type from Auto Number to Text, the operation is considered "safe" regarding data retention. The existing values that were automatically generated by the system (e.g., "INV- 1001") will remain unchanged and stay within the field as static text strings 12. However, once the change is saved, the system will no longer increment or automatically generate new numbers for future records; users will have to enter data manually. It is important to note that the reverse operation-changing a Text field to an Auto Number-is different, as it would require the administrator to decide whether to overwrite existing data or only number new records 14. Options B, C, and D are incorrect because Salesforce explicitly supports this specific conversion without deleting or fundamentally transforming the existing data into a different format other than plain text.

• Question 249:

  At Cloud Kicks, cases are being assigned a default Case Owner and showing a Created By and Last Modified By that is not expected. The company wants to change this to an integration user to alleviate confusion with the business.

  What should a Platform Administrator edit to change this in Salesforce?

  A. Process Automation Settings
  B. Debug Logs
  C. Support Processes
  D. Support Settings
  D. Support Settings

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  Explanation

  In Salesforce, Support Settings is the primary configuration page for determining how the Service Cloud handles automated case updates. This section allows a Platform Administrator to define the "Default Case Owner" and the "Automated Case User." The Automated Case User is the user listed in the Case History for automated actions, such as those triggered by assignment rules, escalation rules, or Email-to-Case. If the business sees an "unexpected" user name in the Created By or Last Modified By fields during these automated processes, it is usually because this setting is pointing to a specific administrator or a system user. By updating the Automated Case User to a dedicated "Integration User," the admin ensures that the audit trail clearly distinguishes between manual edits made by staff and automated updates made by the system. This provides better clarity for the support team and prevents confusion regarding who is responsible for specific record changes.

• Question 250:

  Which tool should an administrator use to identify and fix potential session vulnerabilities?

  A. Field History Tracking
  B. Setup Audit Trail
  C. SecurityHealth Check
  D. Organization-Wide Defaults
  C. SecurityHealth Check