Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 231:

  Northern Trail Outfitters has two different sales processes: one for business opportunities with four stages and one for partner opportunities with eight stages. Both processes will vary in page layouts and picklist value options.

  What should a Platform Administrator configure to meet these requirements?

  A. Different page layouts that control the picklist values for the opportunity types
  B. Separate record types and sales processes for the different types of opportunities
  C. Validation rules that ensure that users are entering accurate sales stage information
  D. Public groups to limit record types and sales processes for opportunities
  B. Separate record types and sales processes for the different types of opportunities

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  Explanation

  To manage different business requirements for a single object like Opportunities, Salesforce utilizes a combination of Record Types and Sales Processes. A Sales Process is a specific feature for the Opportunity object that allows an administrator to select which "Stage" picklist values are visible. In this scenario, the admin would create one Sales Process for "Business" (4 stages) and another for "Partner" (8 stages). Once these processes are defined, they are linked to Record Types. Record Types are the engine that allows different users to see different Page Layouts and picklist options based on the "type" of record they are creating. This architecture ensures that users working on Partner deals are guided through the appropriate eight stages and see the relevant fields on their layout, while Business users have a streamlined four-stage experience. This separation is critical for maintaining data integrity and ensuring that the reporting for each pipeline is accurate. It prevents confusion by only showing users the options that are relevant to the specific context of the deal they are managing.

• Question 232:

  The administrator at DreamHouse Realty added an email quick action to the Case page layout and is unable to see the action on the case feed.

  Which feature must be enabled to ensure the quick action will be displayed as expected?

  A. Email Notifications
  B. Email-to-Case
  C. Email Alerts
  D. Email Templates
  B. Email-to-Case

• Question 233:

  Universal Containers wants to implement collaborative selling where multiple roles work together on customer accounts. Sales reps need full access to their assigned accounts, while customer support reps and sales engineers need access to opportunities and cases related to specific accounts they support. The sales manager wants to streamline the process by automatically adding the same team members to multiple accounts.

  Which feature should a Platform Administrator configure to meet this requirement?

  A. Set up default account teams with specified access levels for different team roles.
  B. Create sharing rules to grant access to opportunities and cases for support teams.
  C. Configure role hierarchy to automatically grant account access to the appropriate teams.
  D. Use permission sets to provide additional access to account-related records.
  A. Set up default account teams with specified access levels for different team roles.

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  Explanation

  Account Teamsare designed specifically for "collaborative selling," allowing multiple users to work together on a single Account. By using Account Teams, an administrator can define specific roles (e.g., Sales Engineer, Support Rep) and grant them varying levels of access (Read/Write or Read Only) to the Account and its related Opportunities and Case. To meet the manager's requirement of "streamlining" and "automatically adding" members, the administrator should encourage users to set upDefault Account Teams. Once a user defines their default team in their personal settings, they can click a single button to add that entire team to any Account they own. Sharing Rules (Option B) are typically too broad for this requirement because they apply to all records meeting a criteria, rather than specific collaborative groups 61. The Role Hierarchy (Option C) provides vertical access but doesn't easily handle the horizontal, project-based access required for support reps and engineers working on specific accounts 62. Permission Sets (Option D) grant functional permissions (what a user can do) but do not grant access to specific data records in a collaborative way 63.

• Question 234:

  Northern Trail Outfitters wants emails received from customers to generate cases automatically.

  How should the administrator ensure that the emails are sent to the correct queue?

  A. Utilize a flow to identify the correct queue and assign the case.
  B. Use a customemail services to set the owner of the case upon creation.
  C. Create an Escalation Rules to send cases to the correct queue.
  D. Configure Email-to-Case so emails are delivered to the correct queue
  D. Configure Email-to-Case so emails are delivered to the correct queue

• Question 235:

  Universal Containers administrator has been asked to create a many-to-many relationship between two existing custom objects.

  Which two steps should the administrator take when enabling the many-to-many relationship? Choose 2 answers

  A. Create a junction with a custom object.
  B. Create two master detail relationships on the new object.
  C. Create two lookup relationshipson the new object.
  D. Create URL fields on a custom object.
  A. Create a junction with a custom object.
  B. Create two master detail relationships on the new object.

• Question 236:

  Northern Trail Outfitters wants to track ROI for contacts that are key stakeholders for opportunities. The VP of Sales requested that this information beaccessible on the opportunity and available for reporting.

  Which two options should the administrator configure to meet these requirements? Choose 2 answers

  A. Customize Campaign Member Role.
  B. Add the Campaign Member related list to the Opportunity pagelayout.
  C. Customize Campaign Role.
  D. Customize Opportunity Contact Role.
  E. Add the Opportunity Contact Role related list to the Opportunity page layout.
  D. Customize Opportunity Contact Role.
  E. Add the Opportunity Contact Role related list to the Opportunity page layout.

• Question 237:

  Sales managers would like toknow what could be implemented to surface important values based on the stage of the opportunity.

  Which tool should an administrator use to meet the requirement?

  A. Dynamic forms
  B. Path key fields
  C. Opportunity processes
  D. Workflow rules
  B. Path key fields

• Question 238:

  Ursa Solar Major is evaluating Salesforce for its service team and would like to know what objects were available out of the box.

  Which three of the standard objects are available to an administrator considering a support use case? Choose 3 answers

  A. Contract
  B. Case
  C. Ticket
  D. Request
  E. Account
  A. Contract
  B. Case
  E. Account

• Question 239:

  Cloud Kickshas decided to delete a custom field.

  What will happen to the data in the field when it is deleted?

  A. The data in the field is stored for 20 days.
  B. The data is permanently deleted.
  C. The data associated with the field is required.
  D. The data is restorable from the recycle bin.
  A. The data in the field is stored for 20 days.

• Question 240:

  Northern Trail Outfitterswants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors.

  Which two tools should and administrator configure? Choose 2 answers

  A. Quick Action
  B. Outbound Message
  C. Approval Process
  D. Email Alert Action
  A. Quick Action
  C. Approval Process