Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 221:

  Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of UC's Cases.

  Which two options should the administrator use to help the support team? Choose 2 answers

  A. Configure a flow to assign the cases to the queue.
  B. Use assignment rules to set the queue as the owner of the case.
  C. Add Cass to the existing queue as available object.
  D. Createa new queue and add Cases as an available object.
  B. Use assignment rules to set the queue as the owner of the case.
  C. Add Cass to the existing queue as available object.

• Question 222:

  Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers

  A. Communities
  B. Consultants
  C. Components
  D. Customers
  B. Consultants
  C. Components

• Question 223:

  One of the sales managers at Universal Containers will be going on leave for several months. The executives want to make sure the sales manager does not log in to Salesforce while on leave.

  What should a Platform Administrator do to ensure the user is not able to log in while on leave?

  A. Reassign the user's license during leave.
  B. Change the Login Hours for the profile.
  C. Freeze the user's account.
  D. Restrict Login IP Addresses for the profile.
  C. Freeze the user's account.

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  Explanation

  When a user needs to be temporarily prevented from logging in-but their records, role, and historical data need to remain intact-the best practice is to Freeze the user. Freezing an account stops the user from accessing the system immediately without "Deactivating" them. Deactivation can be problematic if the user is a "running user" for dashboards or is part of active hierarchy logic that might break if the account is disabled. Freezing is a simple "one-click" action on the user record. Reassigning the license (Option A) would require deactivating the user first. Changing login hours (Option B) or IP addresses (Option D) at the profile level would impact all users assigned to that profile, not just the individual manager on leave. Freezing provides a targeted and temporary solution for managing individual user access.

• Question 224:

  Cloud Kicks has a team of product ownersthat need a space to share feedback and ideas with just the product team.

  How should the administrator leverage Salesforce to help the team collaborate?

  A. Use Quick Actions to log communication.
  B. Configure a Chatter Public Group.
  C. Create a Chatter Private Group.
  D. Add Activity History to document tasks.
  C. Create a Chatter Private Group.

• Question 225:

  Northern Trail Outfitters uses a custom Invoice object to collect customer payment information from an external billing system. The Billing System field needs to be filled in on every Invoice record.

  How should a Platform Administrator ensure this requirement?

  A. Create a flow to update the field.
  B. Require the field on the record type.
  C. Define an approval process for the field.
  D. Make the field universally required.
  D. Make the field universally required.

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  Explanation

  To ensure that a field is populated on every single record, regardless of how it is created (manually, via API, or through an integration), the best method is to make the field universally required at the field definition level. When a field is marked as "Required" in the Object Manager, the Salesforce database will reject any attempt to save a record if that field is empty. While requiring a field on a Page Layout or Record Type (Option B) provides a good user experience for manual entry, it does not prevent records from being created without that data via the API or background processes 25. Using a flow (Option A) to update the field is reactive rather than preventative 26. Universal requirement is the most robust way to maintain data integrity for critical fields like "Billing System" that are essential for reporting and external system alignment.

• Question 226:

  Northern Trail Outfitters wants to know the average stage duration for all closed Opportunities.

  How should an administratorsupport this request?

  A. Use process builder to capture the daily average on each opportunity.
  B. Add Formula Fields to track Stages on each Opportunity.
  C. Run the Opportunity Stage Duration report.
  D. Refresh weekly reporting snapshots for Closed Opportunities.
  C. Run the Opportunity Stage Duration report.

• Question 227:

  Which two actions should a Platform Administrator perform with Case escalation rules?

  A. Send email notifications.
  B. Change the Case Priority.
  C. Reopen the Case.
  D. Reassign the Case.
  A. Send email notifications.
  D. Reassign the Case.

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  Explanation

  Case Escalation Rulesare used in Service Cloud to ensure that cases are handled within specific timeframes, helping organizations meet their Service Level Agreements (SLAs)23232323232323. When a case meets the criteria defined in an escalation rule and remains unresolved for a specified period, the system can perform two primary automated actions: Reassign the Case:The rule can automatically transfer ownership of the case to another user or a specific queue (e.g., a "Tier 2 Support" queue) to ensure it gets specialized attention242424242424242424.

  Send Email Notifications: The system can send alerts to the new owner, the current owner, or up to five additional email addresses to notify management that a case has escalated. While administrators often use other tools like Flow Builder to change the "Case Priority" (Option B) or "Reopen" a case (Option C), these are not standard features within the Escalation Rule interface 26. Escalation rules focus specifically on the routing and notification aspects of case management to prevent tickets from "sitting" too long without a response.

• Question 228:

  A Platform Administrator at Ursa Major Solar wants to add prepopulated subjects for Tasks and Events. Tasks should have the subjects "Schedule Site Visit" and "Send Contract", while Events should have the subjects "Site Visit" and "Ride Along".

  What should the administrator configure to achieve this requirement?

  A. Add the new values to the predefined field values for the global actions New Event and New Task.
  B. Add Schedule Site Visit and Send Contract picklist values for the Task subject field. Add Site Visit and Ride Along picklist values for the Event subject field.
  C. Create a new custom Subject picklist field on Activity and add the field values.
  D. Include Schedule Site Visit, Send Contract, Site Visit, and Ride Along picklist values for the Activity subject field.
  B. Add Schedule Site Visit and Send Contract picklist values for the Task subject field. Add Site Visit and Ride Along picklist values for the Event subject field.

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  Explanation

  Tasks and Events are both part of the Activity object, but they often require different picklist values for the standard Subject field. To achieve this, the Platform Administrator must manage the picklist values for the Subject field specifically for each record type or activity type. In the Object Manager, under the Activity object (or Task/Event objects individually in some setups), the admin should edit the Subject field. Because Task and Event are distinct entities with their own picklist value sets for the Subject field, the admin can add "Schedule Site Visit" and "Send Contract" to the Task Subject list and "Site Visit" and "Ride Along" to the Event Subject list. This ensures that when a user creates a Task, they only see task- related subjects, and when they create an Event, they see event-related subjects. Option D is incorrect because it would mix all values together, causing confusion for the users. Option A (Predefined Field Values) is used to set a single default value for a field when an action is clicked, but it does not manage the available list of options in a picklist.

• Question 229:

  Aw computing wants to prevent user from updating the Account Annual Revenue field to be a negative value or an amount more than $100 billion.

  How should an administrator accomplish this request?

  A. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.
  B. Build a scheduled report displaying Account with Account revenue that is negative or greater than 100 billion.
  C. Make the Account Revenue fieldrequired on the page layout.
  D. Enable the Account Revenue limits in setup, with 0 as minimum and 100 billion as maximum
  A. Create a validation rule that displays an error if Account revenue is below 0 or greater than 100 billion.

• Question 230:

  Cloud Kicks has created a screen flow for their sales team to use when they add new leads.The screen flow collect name, email and shoe preference.

  which two things should the administrator do to display the screen flow? Choose 2 answers

  A. Create a tab and add the screen flow to the page.
  B. use a flow element and add the screen flow to the record page.
  C. Add the flow in the utility bar of the console
  D. install an app from the AppExchange
  A. Create a tab and add the screen flow to the page.
  B. use a flow element and add the screen flow to the record page.