Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 211:

  The sales reps at Cloud Kicks should be able to report on each other's account and opportunity records with the organization-wide default for Account and Opportunity both set to Private.

  What should a Platform Administrator do to achieve this?

  A. Create an owner-based sharing rule for Accounts with sharing between a Public Group of Sales Reps and Read Only Opportunity Access.
  B. Create an Account and Opportunity report to show any owned by each member of the Sales Team and save the report into a shared report folder.
  C. Utilize Apex sharing to programmatically share records between a group of Sales Rep users.
  D. Create manual sharing to share specific account and opportunity records between the sales reps.
  A. Create an owner-based sharing rule for Accounts with sharing between a Public Group of Sales Reps and Read Only Opportunity Access.

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  Explanation

  In a Private sharing model, users cannot see records they do not own unless they are shared. An Owner-based Sharing Rule is the standard way to grant this access at scale. By creating a rule that shares records owned by members of a "Sales Reps" Public Group with that same Public Group, the administrator allows all reps to see each other's accounts. Furthermore, because Account and Opportunity share a relationship, the sharing rule can be configured to grant "Read Only" (or higher) access to the associated Opportunity records simultaneously.

  Option B is incorrect because simply placing a report in a folder does not bypass record-level security (users will see an empty report).

  Option C and D are inefficient for granting broad, group-based access that can be handled via standard configuration.

• Question 212:

  Northern Trail Outfitters has a custom quick action on Account that creates a new Case.

  How should an administrator make the quick action available on the Salesforce mobile app?

  A. Create a custom Lightning App with the action.
  B. Modify compact Case page layout to include the action.
  C. Include the action in the Salesforce Mobile Navigation menu.
  D. Add the Salesforce Mobile and Lightning Experience action to the page layout.
  D. Add the Salesforce Mobile and Lightning Experience action to the page layout.

• Question 213:

  A Platform Administrator at Universal Containers is trying to deactivate a user who has left the company but is unable to do so.

  What is preventing the administrator from deactivating this user?

  A. The user is the running user of a dashboard.
  B. The user is part of an active case assignment rule.
  C. The user is part of an Opportunity team.
  D. The user is part of an Account team.
  A. The user is the running user of a dashboard.

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  Explanation

  In Salesforce, certain dependencies prevent a user record from being deactivated. One of the most common blockers is if the user is the Running User of a Dashboard. Because the dashboard relies on that user's security context to display data to others, deactivating them would break the dashboard. To resolve this, the administrator must first change the running user of the dashboard to someone else. Being part of an Opportunity Team (Option C) or Account Team (Option D) does not prevent deactivation; the user simply remains on the team but is inactive. For Assignment Rules (Option B), while you cannot delete a user in a rule, deactivation is usually permitted, though it may result in an error when the rule attempts to assign a record to the inactive user. However, the "Running User" requirement is a hard system block.

• Question 214:

  At cloud kicks sales reps use discounts on the opportunity record to help win sales on products. When an opportunity is won, they then have to manually apply thediscount up the related opportunity products. The sales manager has asked if three is a way to automate this time consuming task.

  What should the administrator use to deliver this requirement?

  A. Flow Builder
  B. Approval Process
  C. Prebuild Macro.
  D. Formula field
  A. Flow Builder

• Question 215:

  Users at Cloud Kicks are reporting different options when uploading acustom picklist on the Opportunity object based on the kind of opportunity.

  Where Should an administrator update the option in the picklist?

  A. Fields and relationships
  B. Related lookup filters
  C. Record Type
  D. Picklist value sets
  C. Record Type

• Question 216:

  Ursa Major Solar (UMS) wants a place within Salesforce to discuss sensitive records. UMS would like to be able to add new members but does not want non-members to be able to see any information about the forum.

  What should a Platform Administrator configure to achieve this?

  A. Chatter Unlisted Group
  B. Chatter Private Group
  C. Chatter Public Group
  D. Private Chatter Channel
  A. Chatter Unlisted Group

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  Explanation

  To facilitate the discussion of "sensitive records" where even the existence of the group must be hidden from non-members, a Chatter Unlisted Group is the appropriate solution. Unlike a Private Group (Option B), which can be seen in searches and lists even if the content is hidden, an Unlisted Group does not appear in search results and requires an explicit invitation to join. This ensures that only members know the forum exists, meeting the highest privacy requirement.

  Public Groups (Option C) are visible to everyone and are not suitable for sensitive discussions 42. "Private Chatter Channel" (Option D) is not a standard term for this type of collaboration group. Unlisted groups must be enabled in Chatter Settings before they can be created by administrators.

• Question 217:

  Northern Trail Outfitters wants emails received from customers to generate cases automatically.

  How should a Platform Administrator ensure that the emails are sent to the correct queue?

  A. Create an escalation rule to send cases to the correct queue.
  B. Use a custom email service to set the owner of the case upon creation.
  C. Utilize a flow to identify the correct queue and assign the case.
  D. Configure Email-to-Case so emails are delivered to the correct queue.
  D. Configure Email-to-Case so emails are delivered to the correct queue.

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  Explanation

  The most efficient and standard way to automate case creation from inbound emails is by using Email-to-Case. When setting up Email-to-Case, the Platform Administrator configures "Routing Addresses". For each routing address (e.g., [email protected] or [email protected]), the administrator can specify a default owner or queue for the cases created via that specific address. This ensures that when a customer sends an email to the "Support" address, it is automatically routed to the Support Queue, and an email to the "Billing" address is routed to the Billing Queue. This configuration is handled directly within the Email-to-Case setup pages and does not require additional escalation rules (Option A) or complex custom flows (Option C) for the initial assignment. While a custom email service (Option B) is possible, it is a developer-centric approach that is generally unnecessary given the robust native capabilities of the standard Email-to-Case feature. This setup streamlines the intake process and ensures that customer issues are immediately visible to the correct service team 34.

• Question 218:

  The Call centre manager in Ursa Major Solar wants to provide agents with a case dashboard that can be drilled down by case origin, status and owner.

  What should an Administrator add to the dashboard tofulfil the request?

  A. Dashboard Filter
  B. Bucket column
  C. Dashboard component
  D. Combination Chart
  A. Dashboard Filter

• Question 219:

  Sales Users at Cloud Kicks are requesting that the data in the industry field on the Account object displays on the Opportunity page layout.

  Which type of the field should an administrator create to accomplish this?

  A. Custom Account Field
  B. Standard Account Field.
  C. Cross Object Formula Field
  D. Master detail relationship Field
  C. Cross Object Formula Field

• Question 220:

  Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read/write access to all new cases that reference the newproduct.

  What should an administrator do to satisfy this requirement?

  A. Create a queue and a criteria-based sharing rule.
  B. Create a predefined case team and an assignment rule.
  C. Create a user-based sharing rule and an ad-hoc case team.
  D. Create an auto-response rule and a public group.
  A. Create a queue and a criteria-based sharing rule.