Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 141:

  The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue.

  What should the administrator suggest to meet these requirement?

  A. Auto-Response Rules
  B. Email Alerts
  C. Knowledge Articles
  D. Assignment Rules
  C. Knowledge Articles

• Question 142:

  A user at Universal Containers left the company. The administrator needs to create new user for their replacement, but they have assigned all available users licenses.

  What should the administrator do to free up users licenses for the new users?

  A. Deactivate the former employees user record.
  B. Delete former employeesuser record.
  C. Freeze former employees user record.
  D. Change the formers users record to the new user.
  A. Deactivate the former employees user record.

• Question 143:

  Ursa Major classifies its accounts as Silver, Gold, or Platinum Level.

  When a new case is created for a Silver or Gold partner, it should to the Regular Support Queue.

  When an account is Platinum Level, it should automatically go to the Priority Support Queue.

  What should the administrator use to achieve this?

  A. Assignment Rules
  B. Case Rules
  C. Workflow Rules
  D. Escalation Rules
  A. Assignment Rules

• Question 144:

  The administrator for AW Computing is working with a user who is having trouble togging in to Salesforce.

  What should the administrator do to identify why the user Is unable to log in?

  A. Review the login history for the user.
  B. Check the attempted logins by running the setup audit trail.
  C. Pull the password history to ensure the password policy wasfollowed.
  D. Reset the security token for the profile.
  A. Review the login history for the user.

• Question 145:

  Universal Containers requires that when an Opportunity is closed won, all other open opportunities on the same account must be marked as closed lost.

  Which automation solution should an administrator use to implement this request?

  A. Quick Action
  B. Workflow Rule
  C. Flow Builder
  D. Outbound Message
  C. Flow Builder

• Question 146:

  A Platform Administrator is building an agent to help an ecommerce support team. The agent needs to call an action, named updateShippingAddress, that modifies a customer's shipping address in the system.

  Which set of Action Instructions should the administrator use for the updateShippingAddress action, according to best practices?

  A. "Use this to update shipping information. It's used for any changes to a customer's address in the system."
  B. "This action updates the customer's shipping address. It is to be used when a user wants to change their address. Only use this when a customer does not have an active order in the system."
  C. "This action allows for the changing of a shipping address, and the goal is to make sure the address is current and accurate."
  D. "Updates the shipping address for a customer order. The goal of the action is to modify the address on a customer's record. The agent should only use this action when the user explicitly requests to change their address."
  D. "Updates the shipping address for a customer order. The goal of the action is to modify the address on a customer's record. The agent should only use this action when the user explicitly requests to change their address."

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  Explanation

  According to Agentforce best practices, action instructions must be highly specific regarding the action's purpose, the expected goal, and the conditions under which it should be triggered. Option D is the strongest set of instructions because it defines the Action (Update shipping address), the Goal (Modify address on a record), and a clear Constraint/Guardrail (Only use when the user explicitly requests it). This prevents the AI from accidentally triggering a data change based on a

  vague inquiry.

  Option B is also good but more restrictive than necessary unless the business logic specifically forbids updates during active orders.

  Option D provides the best balance of context and intent, ensuring the Large Language Model (LLM) understands the "why" and "when" of the action.

• Question 147:

  An administrator has reviewed an upcoming critical update.

  How should the administrator proceed with activation of the critical update?

  A. Activate the critical update in a sandbox.
  B. Allow the critical update to auto-activate.
  C. Activate the critical update in production.
  D. Allow the critical update to auto-activate in a sandbox.
  A. Activate the critical update in a sandbox.

• Question 148:

  Cloud Kicks has been seeing exponential growth and will be hiring an additional 10 sales reps and 15 support reps to its teams. The support team will need access to the Service Console to manage cases. A Platform Administrator will be assigning the users to existing custom sales and support profiles.

  How should the administrator ensure the support reps have the appropriate access to the console?

  A. Enable the Service Cloud User feature license for the support reps on the User Detail page.
  B. Create a permission set for the Service Console and assign it to the support reps.
  C. Build a Service Console using Lightning App Builder for the custom service profile.
  D. Assign the Salesforce Platform User License to the support reps.
  A. Enable the Service Cloud User feature license for the support reps on the User Detail page.

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  Explanation

  Access to the Service Console and other advanced Service Cloud features (like Entitlements or Knowledge) requires a specific Feature License called the Service Cloud User. Even if a user's profile has the "Manage Cases" permission, they will not be able to access the specialized Console app unless the "Service Cloud User" checkbox is selected on their individual User record. This is a common administrative step when onboarding new support staff. Permission sets (Option

  B. grant functional permissions but cannot grant feature licenses. Assigning a "Platform User License" (Option D) would actually restrict them, as that license type does not include access to standard CRM objects like Cases or the Service Console.

• Question 149:

  Which two data loss considerations should a Platform Administrator keep in mind when changing a custom field type from Text to Picklist?

  A. Auto updates will be made to Visualforce references to prevent data loss.
  B. Any list view based on the custom field is deleted.
  C. There will be no data loss with use of a global value set.
  D. Assignment and escalation rules may be affected.
  B. Any list view based on the custom field is deleted.
  D. Assignment and escalation rules may be affected.

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  Explanation

  Changing a field type is a significant configuration change that can have downstream impacts. When converting from Text to Picklist, a Platform Administrator must be aware of two critical consequences: List View Deletion:Any list views that use that specific custom field as a filter will be automatically deleted or the filter will be removed. This happens because the filter logic for a text field (which uses operators like "contains") is fundamentally different from a picklist (which uses "equals").

  Automation Impact: Assignment rules, escalation rules, and validation rules that reference the field may be disabled or function incorrectly. Because these automations rely on specific text strings, changing the field to a picklist requires the administrator to manually review and update the logic to ensure it aligns with the new picklist values. Option A is incorrect because Salesforce does not automatically update code references. Option

  C is incorrect because data loss can still occur if existing text values do not exactly match the new picklist entries.

• Question 150:

  Users at Dreamhouse Reality are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of all open opportunities in the pipeline so that users can see how the company is performing at any point in time.

  How should an administrator create the dashboard without changing any sharing setting?

  A. Update the dashboard to folder settings to manager for the sales reps role.
  B. Add a filter to the dashboard to filter the opportunities by owner role.
  C. Build individual dashboards for profiles that need to see the enterprise results.
  D. Create a dashboard with the running User set as someone who can see all Opportunities
  D. Create a dashboard with the running User set as someone who can see all Opportunities