Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 131:

  There are multiple system administrators at Cloud Kicks that make configuration changes.

  Which tool gives the system administrators the ability to track these changes?

  A. Health Check
  B. Setup Audit Trail
  C. History Tracking
  D. Feed Tracking
  B. Setup Audit Trail

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  Explanation

  The Setup Audit Trail is the primary tool for tracking administrative and configuration changes within a Salesforce organization. It records a history of modifications made by any administrator, including the date and time of the change, which user made it, and exactly what was altered (e.g., creating a new field, changing a profile permission, or modifying a workflow rule). The history is available for the last six months of activity. Health Check (Option A) is a security tool that compares your settings against Salesforce standards. History Tracking (Option C) and Feed Tracking (Option D) are used to track changes to records (like an Account's phone number), whereas the Setup Audit Trail is dedicated to tracking metadata and system configuration.

• Question 132:

  Cloud kicks needs to ensure appropriate shipping details are used in orders. Reps should have a streamlined solutions to update the shipping address on selected orders associated with an account when the shipping address is changed on the account.

  How should the administrator deliver this requirement?

  A. An autolaunched flow on the order page that updates all open orders shipping addresses whenever the account shipping addresses changes.
  B. An autolaunched flow on the account page that updates all open orders shipping addresses whenever the account shipping addresses changes.
  C. A screen flow on the order page that lets the reps choose the updated account shipping address in all open associated orders
  D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders
  D. A screen flow on the account page that lets the reps choose the updated account shipping address in all open associated orders

• Question 133:

  Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team.

  What should a Platform Administrator do to meet this requirement?55

  A. Create separate Dashboards for each Customer Support team.
  B. Create a Dashboard with widgets specific to each team.
  C. Create a Dashboard that uses Dashboard filters to show specific team data.
  D. Add Cross Filters to switch between the three customer service teams.
  C. Create a Dashboard that uses Dashboard filters to show specific team data.

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  Explanation

  To avoid the administrative burden of creating and maintaining multiple identical dashboards for different teams, a Platform Administrator should use Dashboard Filters. By adding a filter based on the "Team Assigned" custom field, the administrator can create a single dashboard that the manager can toggle between "Team A," "Team B," and "Team C". Each time a filter value is selected, all components on the dashboard that use that field (or a mapped equivalent) will automatically refresh to show the data relevant only to that team. Creating separate dashboards (Option A) is inefficient and leads to "dashboard sprawl". Adding specific widgets for every team on one dashboard (Option B) would result in a cluttered and confusing interface 61. Cross Filters (Option D) are a reporting feature used to filter records based on their relationship to other objects, not a dashboard-level viewing tool.

• Question 134:

  A Platform Administrator at Cloud Kicks would like to use Salesforce to start tracking details around its marketing efforts. They would like to track details around emails, trade shows, and webinars. Additionally, each of these initiatives will need to track different types of information.

  How should the administrator accomplish this?

  A. Create a custom report type with relevant fields.
  B. Create a custom field on the Campaign object for the type of initiative.
  C. Create record types and page layouts for each type of campaign.
  D. Use campaign hierarchies to organize campaign types.
  C. Create record types and page layouts for each type of campaign.

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  Explanation

  When a single object like Campaigns needs to support different "types" of marketing initiatives that require different fields or picklist values, the correct architectural solution is to use Record Types and Page Layouts. By creating distinct record types for "Email," "Trade Show," and "Webinar," the Platform Administrator can assign a unique Page Layout to each. For example, the Trade Show layout might include fields for "Booth Number" and "Travel Costs," while the Webinar layout might include "Webinar URL" and "Platform Provider." This ensures that users only see the fields that are relevant to the specific type of campaign they are running, improving data quality and the user experience. While adding a custom field (Option B) would allow for categorization, it wouldn't hide irrelevant fields for different initiatives. Campaign Hierarchies (Option D) are used for relating parent and child campaigns but do not manage the specific data entry requirements for different initiative types.

• Question 135:

  The administrator at cloud kicks has been told that users are unable to add repeating tasks in salesforce.

  Which two solutions the administrator use to ensure users are able to do this? Choose 2 Answers

  A. Enable creation of Recurring Tasks in Activity Settings
  B. Disable shares Activities.
  C. Add create Recurring series of Tasks field on Page Layouts
  D. Turn on Task Notifications service.
  A. Enable creation of Recurring Tasks in Activity Settings
  C. Add create Recurring series of Tasks field on Page Layouts

• Question 136:

  AW Computing (AWC) occasionally works with independent contractors, who the company stores as Contacts in Salesforce. Contractors often change agencies, and AWC wants to maintain the historical accuracy of therecord.

  What should AWC use to track Contacts?

  A. Use a partner community to track the Contacts.
  B. Create a new Contact record for each agency.
  C. Create a Junction object to track many-to-many relationship.
  D. Enable Contacts to multiple Accounts.
  D. Enable Contacts to multiple Accounts.

• Question 137:

  A Platform Administrator is creating a new action instruction for an agent. This action, named createCase, is designed to generate a new Salesforce Case record based on the user's conversation with the agent.

  Which set of Action Instructions should the administrator use for the createCase action, according to best practices for action instructions?

  A. "This action provides the ability to create a new case record in the Salesforce system. Its function is to simply save customer information as a record. Use this when the user wants to create a case."
  B. "Use this action to create a new Salesforce Case record. The goal is to document a customer's issue in the system. Use this when the user's intent is to create a formal record of their problem or question."
  C. "Creates a new case record in the system for any type of customer inquiry. The purpose of this is to ensure a record of the interaction is saved."
  D. "The createCase code snippet is configured to create a case. It runs in the background to handle the user' s request to log a new issue. Its purpose is to solve the customer's issue."
  B. "Use this action to create a new Salesforce Case record. The goal is to document a customer's issue in the system. Use this when the user's intent is to create a formal record of their problem or question."

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  Explanation

  Best practices for Agentforce Action Instructions emphasize clarity, intent, and specific usage scenarios to help the LLM (Large Language Model) understand exactly when and why to trigger an action 13.

  Option B is the best choice because it explicitly defines the Action (create a Case), the Goal (document a customer's issue), and the User Intent (formal record of a problem or question)14. High-quality instructions act as a guide for the agent's reasoning process 15. Vague instructions, like those in Option A or C, may lead to the agent triggering the action at inappropriate times, such as during a simple inquiry that doesn't require a formal case. Instructions that focus on "code snippets" (Option D) are less effective because the LLM needs to understand the functional business context rather than the technical implementation details to interact naturally with the user 17.

• Question 138:

  The administrator at Ursa Major Solar has been asked to change the work Item and Project Custom Object Relationship from a master detail to a Lookup.

  Which Scenario Could prevent the administrator from fulfilling this requirement?

  A. A junction object is required to support the lookup.
  B. The lookup field in all the records contains a value.
  C. The Look-Up field is required for Saving Records.
  D. Roll-Up summary field sexist on the master object.
  D. Roll-Up summary field sexist on the master object.

• Question 139:

  Senior leadership wants to be notified of any opportunities over $250,000 with more than a 75% probability of closing.

  Which feature should a Platform Administrator set up to facilitate this?

  A. Guidance for Success
  B. Big Deal Alerts
  C. Reports and Dashboards
  D. Similar Opportunities
  B. Big Deal Alerts

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  Explanation

  Big Deal Alerts are a specialized, "out-of-the-box" notification feature specifically for the Opportunity object. This tool allows a Platform Administrator to define a threshold based on "Amount" and "Probability." When an opportunity is created or updated and meets these thresholds (in this case, >$250k and >75%), Salesforce automatically sends an email notification to a specified user or a list of stakeholders. This is the most efficient way to meet the requirement because it is a native feature designed exactly for high-value deal visibility. While Reports and Dashboards (Option C) can display this data, they are "pull" mechanisms that require leadership to actively check them, whereas a Big Deal Alert is a "push" mechanism that ensures immediate awareness. Guidance for Success (Option A) provides tips within a sales path, and Similar Opportunities (Option D) helps reps find related deals, but neither is designed for automated leadership notifications.

• Question 140:

  Universal Containers (UC) would like to count the number of open cases associated with each account and update the account with this value every Friday evening. UC has several hundred open cases at any given time.

  What should the administrator use to complete this request?

  A. Use a record trigger flow.
  B. Use a scheduled process builder.
  C. Use a Roll-Up summary.
  D. Use a scheduled flow
  D. Use a scheduled flow