Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 161:

  What will happen to the Chatter post in thissituation?

  A. The pending Chatter post will be canceled.
  B. The pending Chatter post will be sent on the 10th of the month
  C. The pending Chatter post will be will be paused.
  D. The pending Chatter post will be sent in 30 days.
  A. The pending Chatter post will be canceled.

• Question 162:

  A group of sales reps can view each other's orders on a report; however, they would like a report to view just their own orders.

  What should a Platform Administrator do to set up a report for the sales reps?31

  A. Set the Opportunity Filter for Primary as True.
  B. Filter by Opportunity Owner equals $USER.
  C. Set Organization Wide Defaults of Order object to Private.
  D. Save the report in a private folder for the user.
  B. Filter by Opportunity Owner equals $USER.

  ---

  Explanation

  In Salesforce reporting, administrators can use relative date and user filters to make a single report template dynamic for every person who views it. By setting the filter to Opportunity Owner (or Order Owner) equals $USER, the report will automatically filter the results to show only those records owned by the individual currently logged in and viewing the report. This is much more efficient than creating separate reports for every rep. While setting the Organization-Wide Defaults to Private (Option C) would restrict general visibility, it does not help if the reps need to be able to see each other's data for other business reasons but simply want a "clean" personal view for daily tasks 36. Saving the report in a private folder (Option D) only restricts who can see the report itself, not the data contained within it. Using the $USER variable is the standard way to provide personalized, relevant data views in a shared reporting environment.

• Question 163:

  User at Cloud Kicks want to see information more useful for their role on the Case page.

  How should an administrator make the pages more dynamic and easier to use?

  A. Add Component visibility filters to the Components.
  B. Remove fields from the record details component.
  C. Delete the extra component from the page.
  D. Include more tab components with filters.
  A. Add Component visibility filters to the Components.

• Question 164:

  Which action should a Platform Administrator configure to reverse a submitted approval request and unlock the associated record when setting up an approval process?99

  A. Final Rejection Actions
  B. Recall Actions
  C. Final Approval Actions
  D. Initial Submission Actions
  B. Recall Actions

  ---

  Explanation

  An Approval Process consists of several stages, each with its own set of automated actions. When a record is first submitted, it is typically locked to prevent further edits. If a user needs to "reverse" that submission-perhaps because they realized they made a mistake or the deal terms changed-the administrator must configure Recall Actions12. A recall action is specifically designed to allow the submitter or an administrator to pull the record back out of the approval queue.

  Common recall actions include a Field Update to change the status back to "Draft" and, most importantly, an action to unlock the record so it can be edited again. Final Rejection Actions (Option A) occur when an approver denies the request, and Final Approval Actions (Option C) occur when the request is fully granted. Initial Submission Actions (Option D) are what lock the record and start the process in the first place.

• Question 165:

  Which feature gives a sales team the ability to prioritize deals with recent updates in the List view and Kanban view?

  A. Big Deal Alerts
  B. Report Filters
  C. Deal Change Highlights
  D. Opportunity Path
  C. Deal Change Highlights

  ---

  Explanation

  Deal Change Highlights is a feature in Lightning Experience that helps sales teams quickly identify recent changes to opportunities. In list views and the Kanban view, changes to the "Amount" or "Close Date" fields are highlighted with green (for positive changes) or red (for negative changes) arrows and text for seven days. This allows reps and managers to visually prioritize deals that have recently shifted in value or timing without having to open each record. Big Deal Alerts (Option A) send emails for high-value deals. Report Filters (Option B) are for general data analysis. The Opportunity Path (Option D) helps guide users through stages but does not highlight recent field-level data changes in a list format.

• Question 166:

  The sales and service teams at Cloud Kicks would like to have more visibility into their pipeline and stay on top of every case. A Platform Administrator needs to quickly create dashboards for each of the teams but does not know where to start.

  What should the administrator do?

  A. Use the Salesforce Labs Field Service Dashboards for service teams from AppExchange.
  B. Enable Einstein Analytics and build custom dashboards using advanced analytics tools.
  C. Use the Salesforce Labs CRM Dashboards for sales teams from AppExchange.
  D. Manually create dashboards without using any prebuilt templates or packages.
  C. Use the Salesforce Labs CRM Dashboards for sales teams from AppExchange.

  ---

  Explanation

  For an administrator who needs to deliver high-quality dashboards "quickly" and "doesn't know where to start," the AppExchange is the best resource. Salesforce Labs provides several free, pre-configured dashboard packages (like the "CRM Dashboards") that include standard components for sales pipeline, lead tracking, and case management. These packages serve as an excellent baseline that can be installed in minutes and then customized to fit the specific needs of Cloud Kicks. Manually creating everything (Option D) is time-consuming. Einstein Analytics (Option B) is a separate, more complex product that requires extra licensing and setup. Option A is too narrow, as it focuses specifically on "Field Service" rather than general sales and service visibility.

• Question 167:

  Ursa Major Solaroffers amazing experiences for all of it employees. The Employee engagement committee wants to post updates while restricting other employees from posting.

  What should the administrator create to meet this request?

  A. Chatter Stream.
  B. Chatter Broadcast Group
  C. Chatter Recommendations.
  D. Chatter Unlisted Group
  B. Chatter Broadcast Group

• Question 168:

  Universal Containers wants to track all stakeholders involved in its sales opportunities to ensure proper relationship management. Sales reps need to identify who has decision-making authority, who influences the buying process, and who serves as the primary contact for each deal.

  Which feature should a Platform Administrator configure to meet this requirement?

  A. Configure opportunity team members to track internal and external stakeholders.
  B. Set up account teams to track stakeholders across multiple opportunities.
  C. Use standard fields on opportunities to track stakeholder information.
  D. Use contact roles on opportunities to identify stakeholder involvement and influence.
  D. Use contact roles on opportunities to identify stakeholder involvement and influence.

  ---

  Explanation

  Opportunity Contact Roles allow sales reps to link multiple Contacts to a single Opportunity and assign a specific "Role" to each, such as "Decision Maker," "Influencer," or "Economic Buyer." This provides the visibility needed to understand the "buying committee" for a deal. It also allows for the designation of a "Primary Contact." Opportunity Teams (Option A) are used to track internal staff working the deal. Account Teams (Option B) track collaboration at the account level but are not deal-specific. Standard fields (Option C) are insufficient for tracking a "one-to-many" relationship between an opportunity and multiple contacts with unique roles. Contact Roles are the standard feature designed exactly for stakeholder management in the sales process.

• Question 169:

  The administrator has been asked to automate a simple field update on the account.

  When a

  support agent changes the status of the account to 'Audited', they would like the system to automatically update theAudited date field on the account with today's date.

  Which tool should the administrator use to complete this automation?

  A. Approval process
  B. Formula Field
  C. Flow Builder
  D. Validation Rule
  B. Formula Field

• Question 170:

  The standard Lead Rating field has picklist values of Hot, Warm, and Cold. A list of new leads was importance withouterrors even though several records had the value of Unrated in the Rating field.

  How were these records added without error?

  A. The Restricted picklist checkbox was unchecked.
  B. Field-level security was set to Visible for all profiles.
  C. A globalpicklist value set was used to populate the picklist.
  D. The Add to All Record Types checkbox was selected.
  A. The Restricted picklist checkbox was unchecked.