Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 111:

  Dreamhouse realty wants to offer a form on its experience cloud site where inspectors will submit findings from a property inspection.

  Which featureshould an administrator place on the page to fulfill this requirement?

  A. Related List
  B. Autolaunched Flow
  C. Record Detail
  D. Screen Flow
  D. Screen Flow

• Question 112:

  A sales rep has left the company, and a Platform Administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the team as is.

  Which tool should the administrator use to accomplish this?

  A. Data Loader
  B. Dataloader.io
  C. Mass Transfer Records
  D. Data Import Wizard
  C. Mass Transfer Records

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  Explanation

  The Mass Transfer Records tool is a built-in Salesforce feature designed specifically for the scenario of a person leaving the company or changing roles. It allows a Platform Administrator to select a "From" user and a "To" user and then choose specific record types to transfer, such as Accounts and Opportunities. A major advantage of this tool is that it gives the administrator the option to transfer related records (like open opportunities or cases) and keep existing teams (like Account Teams) intact during the move. While Data Loader (Option A) or Dataloader.io (Option B) could technically perform a bulk update of the "OwnerId" field, they require several steps, including exporting data, manipulating CSV files, and re-uploading. The Data Import Wizard (Option D) is primarily for creating or updating records from an external file and does not have a dedicated "transfer" function. Mass Transfer is the fastest and safest standard way to reassign ownership within the Setup menu.

• Question 113:

  Cloud Kicks (CK) needs a new sales application. Theadministrator there is an application package on the AppExchange and wants to begin testing it in a sandbox to see If it addresses CK's needs.

  What are two considerations when installing a managed package in a sandbox? Choose 2 answers.

  A. Any metadata changes to the package have to be recreated in production.
  B. The installation link has to be modified to test.saiesiorcc.com.
  C. Install for Admins Only will be the only Install option available.
  D. The package will be removed any time the sandbox isrefreshed.
  B. The installation link has to be modified to test.saiesiorcc.com.
  D. The package will be removed any time the sandbox isrefreshed.

• Question 114:

  An administrator has been asked to update a flow that was createdas part of a recent update.

  When

  the administrator opens the flow for editing, the Flow toolbox offers only four elements: Assignment, Decision, Get Records, and Loop.

  What would cause this?

  A. The flow is a screen flow.
  B. The version of the flow is inactive.
  C. The flow is a before save flow.
  D. The version of the flow is activated.
  C. The flow is a before save flow.

• Question 115:

  Ursa Major Solar classifies its accounts as Silver, Gold, or Platinum Level.

  When a new case is created for a Silver or Gold partner, it should go to the Regular Support Queue. When an account is Platinum Level, it should automatically go to the Priority Support Queue.

  What should a Platform Administrator use to achieve this?

  A. Escalation Rules
  B. Assignment Rules
  C. Case Rules
  D. Workflow Rules
  B. Assignment Rules

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  Explanation

  Case Assignment Rules are the standard Salesforce tool for automatically routing cases to specific users or queues based on record criteria. A single assignment rule can contain multiple "Rule Entries" processed in a specific order. To meet this requirement, the Platform Administrator would create a rule with two entries: one that checks if the Account's "Level" field equals "Platinum" and routes it to the Priority Support Queue, and another that checks if the level is "Silver" or "Gold" and routes it to the Regular Support Queue. This automation happens the moment the case is created, ensuring that high-value customers receive immediate attention from the appropriate team. Escalation Rules (Option A) are used to move a case after it has been sitting for a period of time, not for initial routing. Workflow Rules (Option D) are a legacy tool that cannot natively assign cases to queues in the same direct manner as Assignment Rules.

• Question 116:

  Universal Containers (UC) has a private sharing model for Opportunities and uses Opportunity teams. Criteria-based sharing rules are not used. A sales rep at UC leaves the company, and their user record is deactivated. The rep is later rehired in the same role. A Platform Administrator activates the old user record. The user is added to the same default Opportunity teams but is no longer able to see the same records the user worked on before leaving the company.

  What is the likely cause?

  A. The stage of the opportunity records was changed to Closed Lost.
  B. The record type of the opportunity records was changed.
  C. The records were manually shared with the user.
  D. Permission sets were removed when the user was deactivated.
  C. The records were manually shared with the user.

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  Explanation

  In Salesforce, there are different types of sharing: Managed Sharing (Role Hierarchy, Sharing Rules) and Manual Sharing. A critical behavior of the platform is that when a user is deactivated, all their Manual Shares (records shared with them by other users using the "Share" button) are automatically and permanently deleted from the system. Even if the user record is reactivated later, those manual shares do not return. Because the organization uses a "Private" model and does not use criteria-based sharing rules, the user's previous access likely relied on manual sharing or their previous position in the hierarchy. While activating the record and adding them back to teams provides new access, the historical "one-off" shares are gone. Options A and B are unlikely to be the cause of a total loss of visibility. Option D is incorrect because permission sets control what a user can do, not which specific records they can see in a private sharing model.

• Question 117:

  Cloud Kicks needs to change the ownerof a case when it has been open for more than 7 days.

  How should the administrator complete this requirement?

  A. Auto - Response Rules
  B. Validation Rule
  C. Escalation Rule
  D. Assignment Rule
  C. Escalation Rule

• Question 118:

  An administrator has assigned a permission set group with the two-factor authentication for User Interface Logins permissions and the two-factor authentication for API Logins permission to a group of users.

  Which two prompts willhappen when one of the users attempts to log in to Data Loader? Choose 2 answers

  A. Users need to connect an authenticator app to their Salesforce account.
  B. Users need to get a security token from a trusted network using Reset My Security Token.
  C. Usersneed to download and install an authenticator app on their mobile device.
  D. Users need to enter a verification code from email or SMS, whichever has higher priority.
  A. Users need to connect an authenticator app to their Salesforce account.
  D. Users need to enter a verification code from email or SMS, whichever has higher priority.

• Question 119:

  The CTO of AW Computing has defined a new policy for cases toimprove customer satisfaction. All cases submitted with a Case Reason of Installation must be acknowledged immediately via email and assigned to the appropriate agents.

  Any cases that are still in the New status after 4 hours must be escalated to support management.

  What case management tools need to be utilized for this requirement?

  A. Auto-response rules, Macros, Entitlements
  B. Auto-response rules, Queues, Macros
  C. Auto-response rules, Queues, Escalation Rules
  D. Auto-response rules, Entitlements, Escalation Rules
  C. Auto-response rules, Queues, Escalation Rules

• Question 120:

  DreamHouse Realty has an approval process. A manager attempts to approve a record but receives an error.

  What should a Platform Administrator do to troubleshoot this issue?

  A. Check if the user in the next approver is inactive or missing.
  B. Review the page layout to ensure the fields updated in the process are visible.
  C. Update the field-level security to view on fields that are updated in the process.
  D. Add a delegated approver for the next approver in the process.
  A. Check if the user in the next approver is inactive or missing.

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  Explanation

  A common cause of errors in an Approval Process is a breakdown in the "Approver" chain. If an approval step is configured to route to a specific user or a manager who has been deactivated, Salesforce will throw an error when the current step tries to advance. The Platform Administrator should check the "Next Approver" field on the record or the step definition in Setup to ensure the target user is active and has a valid Salesforce license. While field visibility (Options B and C) is important for the user experience, missing field access typically doesn't "error out" the approval engine itself; it just prevents the user from seeing the data. Checking for inactive users is the first step in troubleshooting runtime errors in automated routing processes.