Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 101:

  Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked a Platform Administrator to help sales reps prioritize and close more deals.

  What should the administrator configure to help with these issues?

  A. Einstein Search Personalization
  B. Einstein Lead Scoring
  C. Einstein Opportunity Scoring
  D. Einstein Activity Capture
  C. Einstein Opportunity Scoring

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  Explanation

  To help sales reps prioritize their pipeline and identify which deals are most likely to close, Einstein Opportunity Scoring is the most effective tool. Part of Salesforce's AI suite, Opportunity Scoring uses machine learning to analyze past won and lost opportunities to assign a score from 1 to 99 to every open deal. The score is accompanied by "Key Factors"-both positive and negative-that explain why the score was given (e.g., "The deal has progressed quickly through stages" or "The close date has been pushed three times"). This allows reps to focus their time on high-scoring deals or take corrective action on deals with low scores. Einstein Lead Scoring (Option B) helps with the intake of new prospects but not with existing deals. Einstein Activity Capture (Option D) automates the logging of emails and events but does not provide prioritization logic. Einstein Search (Option A) improves search results but does not assist in deal management strategy.

• Question 102:

  administrator at Northern Trail Outfitters is unable to add a new user in Salesforce.

  What could cause this issue?

  A. The username is already in use another organization.
  B. The username is restricted to a domain specific to my domain.
  C. The email address used for the username has a contact record.
  D. The email used for the usernameis not a corporate email address.
  A. The username is already in use another organization.

• Question 103:

  The client services and customer support teams share the same profile but have different permission sets. The custom object Retention related list needs to be restricted to the client services team on the Lightning record page layout.

  What should a Platform Administrator use to fulfill this request?

  A. Page Layout Assignment
  B. Component Visibility
  C. Record Type Assignment
  D. Sharing Settings
  B. Component Visibility

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  Explanation

  When users share the same profile but require different user interface experiences, Component Visibility is the most effective tool. In the Lightning App Builder, the administrator can select the "Related List" component (or a "Related List - Single" component for Retention) and add a visibility filter. The filter can be set to "User > Permission > Custom Permission" or "User > Profile," but since they share a profile, the best approach is to filter based on a Permission Set or a specific user field. This allows the Retention list to be visible only to the Client Services team members while remaining hidden for the Customer Support team, even though they are looking at the same record. Page Layout Assignment (Option A) and Record Type Assignment (Option C) are profile-based and would not work since the teams share a profile. Sharing Settings (Option D) control access to the data itself, but the request specifically asks to hide the UI element (the related list).

• Question 104:

  Universal Containers has enabled Data Protection and Privacy for its org.

  Which page layouts will have the Individual field available for tracking data privacy information?

  A. Case and Opportunity
  B. Account and User
  C. Contact, Lead, and Person Account
  D. Individual, User, and Account
  C. Contact, Lead, and Person Account

• Question 105:

  Which Salesforce feature allows a Platform Administrator to automate3the routing of records to specific users for review and decision-making based on predefined criteria?

  A. Assignment Rules
  B. Validation Rules
  C. Approval Process
  D. Schema Builder
  C. Approval Process

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  Explanation

  An Approval Process is the dedicated Salesforce feature for managing workflows that require human "review and decision-making." Unlike Assignment Rules (Option A), which simply change the owner of a record, an Approval Process locks the record to prevent further changes and routes a formal request to an "Approver." This approver can then choose to Approve, Reject, or Reassign the request. The process can include multiple steps, entry criteria (e.g., "only if discount > 10%"), and specific automated actions that occur once the final decision is made. Validation Rules (Option B) are used to prevent saving bad data, not for routing. Schema Builder (Option D) is a visualization tool for the data model. Therefore, when a business process requires an official "sign-off" or "decision," the Approval Process engine is the correct architectural choice.

• Question 106:

  Cloud Kicks (CK) stores information about specific customers in Contacts and information about shoes and accessories in a custom Merchandise object.

  What should the CK administrator use to represent that Contact can be interested in multiple pieces of Merchandies?

  A. Hierarchy column
  B. Lookup filter
  C. Formula field
  D. Junction object
  D. Junction object

• Question 107:

  When Agentforce performs its grounding check, it examines source information, the topic instructions, and scope.

  Which additional information does the agent look for during its grounding check?39

  A. Incompatible data types
  B. Prompt injection risks
  C. Encrypted fields
  D. The web for information verification
  B. Prompt injection risks

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  Explanation

  Groundingis the process by which an AI agent retrieves and uses specific, trusted data to ensure its responses are accurate and relevant 41. During this process, Salesforce'sEinstein Trust Layerperforms several critical checks, including identifyingPrompt Injection risks424242. Prompt injection refers to attempts by a user to "trick" the AI into ignoring its instructions or revealing sensitive data by entering malicious commands into the chat interface 43. By checking for these risks during the grounding phase, the agent can ensure that the instructions it uses to generate a response remain secure and aligned with company policies 44. While the agent respects field security, "Encrypted fields" (Option C) are handled at the data access layer rather than as part of the linguistic grounding check 45. Standard Agentforce agents do not browse the open web for verification (Option D) as they are intended to remain grounded strictly in the company's verified internal data 46.

• Question 108:

  An administrator gets a rush request from Human Resources to remove a user's access to SalesforceImmediately. The user is part of a hierarchy field called Direct Manager.

  What should the administrator do to fulfil the request?

  A. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.
  B. Deactivate the user and delete any records where they are referenced in the Direct Manager field.
  C. Change the user's profile to read-only while removing them from being referenced in the Direct Manager Field.
  D. Delete the user and leave all records wherethey referenced in the Direct Manager Field without changes.
  A. Freeze the user to prevent them from logging in while removing them from being referenced in the Direct Manager field.

• Question 109:

  Cloud Kicks (CK) has a new Platform Administrator who is asked to put together a memo detailing Salesforce usage to budget for upcoming license purchases.

  Where should the administrator go to find out what type of licenses CK has purchased and how many are available?

  A. Usage-based entitlements related list in company information
  B. Search for licenses types in setup
  C. User licenses related list in company information
  D. User management settings in setup
  C. User licenses related list in company information

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  Explanation

  The Company Information page in the Setup menu is the "source of truth" for an organization's high-level metadata and licensing. In the User Licenses related list on this page, the administrator can see every license type purchased (e.g., Salesforce, Salesforce Platform, Force.com), the total number of seats allocated, the number of seats currently in use, and the number of remaining available licenses. This is the first place an administrator should look for budgeting and capacity planning. "Usage-based entitlements" (Option A) tracks limited-resource features like Login minutes or Data Cloud credits, but not standard seat-based user licenses. Searching for license types (Option B) or checking user management settings (Option D) will not provide a consolidated summary of the total license pool.

• Question 110:

  Which component of an approval process defines the chain of approval, determines which records can advance, and specifies where to assign approval requests?1717

  A. Process Definition Detail
  B. Approval Steps
  C. Entry Criteria
  D. Approval Actions
  B. Approval Steps

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  Explanation

  The core logic of any approval process is contained within its Approval Steps18. While the overall process defines the "Entry Criteria" for which records can start the process, the individual Approval Steps are what define the actual "chain of approval"19191919. Each step can have its own specific criteria to determine if a record should enter that particular step or skip to the next one. Furthermore, the Approval Step is where the administrator specifies the Assigned Approver, whether it be a specific user, a manager, or a queue. This granularity allows for complex routing, such as sending small discounts to a manager but large discounts to a VP. Process Definition Detail (Option A) provides a high-level overview of the process settings. Entry Criteria (Option C) only act as the initial gatekeeper. Approval Actions (Option D) are the automated results (like email alerts or field updates) that happen once a step is decided.