Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 91:

  The administrator at Clod Kicks updated the custom object Event to include a lookup field to the primary contact for the event.

  When running an event report, They want to reference fields from the associated contact record.

  What should the administrator do to pull contact fields into the Custom report?

  A. Configure formula fields on event to populate contact information
  B. Edit the custom Event report type and add fields related via lookup.
  C. Create a new report type with event as the primary object and Contact as a related object.
  D. Use a dashboard with filters to show Event and Contact data as requested.
  B. Edit the custom Event report type and add fields related via lookup.

• Question 92:

  A sales rep at Ursa Major Solar has launched a series of networking events. They are hosting one event per month and want to be able to report on campaign ROI by month and series.

  How should the administrator set up the Campaign to simplify reporting?

  A. Add different record types for the monthly event types.
  B. Create individual Campaigns that all have the same name.
  C. Configure campaign Member Statuses to record which event members attended.
  D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign
  D. Use Campaign Hierarchy where the monthly events roll up to a parent Campaign

• Question 93:

  Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to recordtypes.

  Choose 2 options

  A. Multi-select picklist
  B. Dependent picklist
  C. Global picklist
  D. Custom picklist
  B. Dependent picklist
  C. Global picklist

• Question 94:

  Ursa Major Solar wants to automatically notify a manager about any cases awaiting a response from an agent for more than 2 hours after case creation.

  Which feature should an administrator use to fulfill this requirement?

  A. Assignment Rule
  B. Case Escalation Rule
  C. Omni-Channel Supervisor
  D. Formula Field
  B. Case Escalation Rule

• Question 95:

  A Platform Administrator is building an agent to nurture leads.

  How does Agentforce SDR help?

  A. Generate a dynamic call script and talking points for the human sales reps to use.
  B. Autonomously negotiate pricing with the lead and close the final deal.
  C. Analyze the performance of human sales reps and provide coaching tips.
  D. Answer the lead's questions with responses that are grounded in company data.
  D. Answer the lead's questions with responses that are grounded in company data.

  ---

  Explanation

  Agentforce SDR (Sales Development Representative) is an AI agent designed to autonomously engage with prospects to nurture leads and accelerate the sales pipeline. A core functionality of this agent is its ability to interact with potential customers by answering their specific questions about products or services. Crucially, these responses are grounded in company data, meaning the agent retrieves relevant information from the Salesforce Knowledge base, product catalogs, or other internal resources to provide accurate, brand-aligned answers. This ensures that the agent provides high-quality, trustworthy information without the "hallucinations" common in non-grounded AI. While the agent helps in lead qualification and nurturing, its primary value in an ecommerce or sales support context is providing immediate, context-aware assistance. It is not intended to replace humans in complex price negotiations (Option B) or serve purely as a coaching tool (Option C), but rather to act as a front-line digital worker that scales the sales team's reach by handling information-seeking queries autonomously.

• Question 96:

  Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities.

  What should an administrator suggest to meet this request?

  A. Define a new Stage picklist value.
  B. Create a custom field on Opportunity.
  C. Configure Forecasting support.
  D. Make the field editable on page layouts
  D. Make the field editable on page layouts

• Question 97:

  The administrator at AW Consulting has created a custom picklist field. Businessusers have requested that it be a text field. The administrator attempts to change the field type but, is unable to because it is referenced by other functionalities.

  Which functionality is preventing the field type from being changed?

  A. Formula fields
  B. Record types
  C. Visualforce
  D. Javascript
  A. Formula fields

• Question 98:

  The sales team at Ursa Major Solar has asked the administrator to automate an outbound message.

  What should the administrator utilize to satisfy the request?

  A. Process builder
  B. Task assignment
  C. Workflow rule
  D. Flow builder
  C. Workflow rule

• Question 99:

  The sales manager at Cloud Kicks wants to set up a business process where opportunity discounts over 30% need to be approved by the VP of sales. Any discounts above 10% need to be approved by the user's manager. The administrator has been tasked with creating an approval process.

  Which are two considerationsthe administrator needs to review before setting up this approval process? Choose 2 answers

  A. Create a custom Discount field on the opportunity to capture the discount amount
  B. Populate the Manager standard field on the sales users' User Detail page.
  C. Configure two separate approval processes.
  D. Allow the submitter choose the approver manually.
  A. Create a custom Discount field on the opportunity to capture the discount amount
  C. Configure two separate approval processes.

• Question 100:

  At universal Containers, users would like to be able to share Salesforce records with other members of their team, while collaborating around general topics as well.

  Which are two considerations for enabling this functionality? Choose 2 answers

  A. Collaboration groups are created automatically for every department.
  B. Object layouts should be configured to include the groups related list.
  C. The Add Record action must be configured in the group publisher.
  D. An administrator needs to create a group to enable record sharing
  B. Object layouts should be configured to include the groups related list.
  C. The Add Record action must be configured in the group publisher.