Salesforce ADM-201 Online Practice Questions and Exam Preparation

Salesforce ADM-201 Online Questions & Answers

• Question 81:

  A salesperson complains that the Log a Call button is missing from the highlights panel of an Opportunity page.

  What is the reason for this?

  A. The Log a Call action will appear within the Activity Component as a standard behavior rather than the highlights panel.
  B. The Log a Call action has not been added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.
  C. The custom Log a Call permission is missing from the user's profile and assigned permission sets.
  D. The custom Log a Call permission has been disabled at the org level in Setup.
  B. The Log a Call action has not been added to the Salesforce Mobile and Lightning Experience Actions section of the page layout.

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  Explanation

  In the Salesforce Lightning Experience, the buttons and actions that appear in the header (Highlights Panel) of a record are controlled by the Salesforce Mobile and Lightning Experience Actions section of the Page Layout. If a specific action like "Log a Call" is missing, it is usually because it has not been dragged into this specific section in the Page Layout editor. While standard actions sometimes appear in the Activity component (Option A), they are explicitly configured for the header via the Page Layout. There is no specific "Log a Call permission" (Options C and D) that would hide only that button;

  if a user has permission to create Tasks, they generally have the ability to use the Log a Call feature if it is present on the layout.

• Question 82:

  Ursa Major Solar's Platform Administrator is editing the page layout for a new custom object. A text area field is accidentally removed from the page layout, and it needs to be restored to the page layout.

  What are two methods for achieving this goal?

  A. Clone the layout from a different profile and use save as.
  B. Restore original page layout from a sandbox.
  C. Restore from the recycle bin within 15 days.
  D. From the fields palette, drag the field into the same position.
  B. Restore original page layout from a sandbox.
  D. From the fields palette, drag the field into the same position.

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  Explanation

  When a field is removed from a page layout, the field itself is not deleted from the database; it is simply no longer displayed to the user. To restore it, the most direct method is to use the Page Layout Editor, find the field in the Fields Palette at the top of the editor, and drag it back onto the layout (Option D). This is the standard "undo" action for layout changes. Alternatively, if the layout has undergone many complex changes and the admin wants to revert to a known good state, they could restore it from a Sandbox (Option B) by redeploying the layout metadata.

  Option C is incorrect because the Recycle Bin is for deleted records or fields, not for layout configurations.

  Option A is a workaround that involves creating a new layout based on another, but it is not a direct way to "restore" the specific layout being edited.

• Question 83:

  Cloud Kicks is working on a rebrand.

  In which two areas of the Salesforce mobile app can a Platform Administrator customize the branding?

  A. App header color
  B. Record background color
  C. Loading page logo
  D. Header background color
  C. Loading page logo
  D. Header background color

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  Explanation

  To align the Salesforce mobile app with a company's visual identity, a Platform Administrator can customize specific branding elements through the Salesforce Mobile App Customization settings. The two primary areas available for branding are: Loading Page Logo:This allows the administrator to upload a company logo that appears when a user first opens the app.

  Header Background Color: This allows the administrator to set the primary brand color for the top header area of the mobile interface. These settings ensure that the user experience feels consistent with the company's internal branding from the moment they log in. Option A and B are incorrect because Salesforce does not currently allow for granular "App header" vs "Header background" color separation or the modification of the "Record background color," as the app maintains a standardized background for accessibility and readability. Customizing the loading screen and header is the standard way to implement a mobile rebrand.

• Question 84:

  Leadership at Cloud Kicks wants to go beyond knowing how long a case has been open for, to knowing how long a case has sat with different teams.

  Which tool gives a Platform Administrator the ability to track the time a case sits and provide relevant reporting?

  A. Escalation Rules with Business Hours
  B. Record-Triggered Flows with Business Hours
  C. Case Assignment Rules with Business Hours
  D. Milestones with Business Hours
  D. Milestones with Business Hours

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  Explanation

  To track specific stages of a support process and measure the time elapsed within those stages, Salesforce provides Entitlements and Milestones. Milestones represent required steps in a support process, such as "First Response Time" or "Resolution Time"363636. When combined with Business Hours, Milestones allow the system to accurately calculate how long a case has been in a particular status or assigned to a specific team, excluding weekends or non-working hours.

  This provides leadership with granular reporting on "Team Performance" and SLA compliance. Escalation Rules (Option A) and Assignment Rules (Option C) are primarily routing tools; they can move a case but do not natively provide the timestamp-based tracking and reporting necessary to see duration across multiple "handoffs". Record-Triggered Flows (Option B) could theoretically be used to stamp fields, but this would require significant custom development and would not offer the native, out-of-the-box reporting dashboards that come with the Milestones feature 40. Therefore, Entitlement Management is the standard solution for tracking time-based service metrics 41.

• Question 85:

  The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users? Choose 2 answers

  A. Profile Assignment
  B. Role Assignment
  C. App Manager Assignment.
  D. Page layout Assignment.
  A. Profile Assignment
  D. Page layout Assignment.

• Question 86:

  Support reps at Cloud Kicks (CK) are reporting that when they try to close a case, the Closed option in the Case Status picklist is missing. CK has asked the administrator to find a solution.

  Why are the support reps unable to see the Closed option in the specified piclist?

  A. The Case record type is missing Closed as a picklist value.
  B. The Close Case page layout must be used to close a case.
  C. The Show Closed Statuses m Case Status Field checkbox is set to the default.
  D. The Support Process being used omits Closed as a status choice.
  D. The Support Process being used omits Closed as a status choice.

• Question 87:

  The DreamHouse Realty team has a master-detail relationship set up with open house as the parent object and visitors as the child object.

  What type of field should the administrator add to the open house object to track number of visitors?

  A. Roll-up Summary.
  B. Multi-select Picklist
  C. Cross-object formula field
  D. Indirect lookup
  A. Roll-up Summary.

• Question 88:

  In an approval process, which feature allows a user to temporarily assign their approval responsibilities to another user for a predefined time period?

  A. Approval Rule
  B. Queue
  C. Delegated Approver
  D. Manager
  C. Delegated Approver

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  Explanation

  A Delegated Approver is a user designated by an individual or an administrator to act on their behalf when an approval request is received. This is particularly useful for planned absences, such as vacations. While the delegated approver has the power to approve or reject a record, they cannot reassign the request to someone else. This is a temporary manual assignment and is different from a Manager (Option D), who is part of the permanent role hierarchy, or a Queue (Option B), which allows a group of people to share approval tasks. There is no feature called an "Approval Rule" (Option A) that handles temporary user reassignment in this manner.

• Question 89:

  Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status.

  Which feature should an administrator use to fulfill this request?

  A. Predefined Field Values
  B. Global Value Picklists
  C. Dependent Picklists
  D. Validation Rules
  D. Validation Rules

• Question 90:

  Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable toenter previous stage.

  Which three options should the administrator use to address this need? Choose Three answers

  A. Enable guided selling.
  B. Use Validation Rules.
  C. Configure Opportunity Path.
  D. Use Flow to mark fields required.
  E. Mark fields requiredon the page layout.
  A. Enable guided selling.
  B. Use Validation Rules.
  E. Mark fields requiredon the page layout.