Apple 9L0-010 Online Practice Questions and Exam Preparation

Apple 9L0-010 Online Questions & Answers

• Question 81:

  Which of the following is NOT a good step to take when working onsite on a computer?

  A. Place parts on the floor
  B. Use a grounded ESD mat
  C. Wear a grounded ESD wrist strap.
  D. Check the polarity of the grounded power outlet.
  A. Place parts on the floor

• Question 82:

  Examine the exhibit.

  

  This specialized tool is required for the removal of which component from the Mac mini (Mid 2010)?

  A. Fan
  B. Memory
  C. Bottom Cover
  D. Antenna Plate
  E. Logic Board Assembly
  E. Logic Board Assembly

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  Tools Logic board removal tool: 922-9588 Torx T6, T8 and T9 screwdrivers 2 mm (5/64-inch) hex wrench Black stick

  

• Question 83:

  You are preparing to replace faulty RAM inside a Mac mini (Mid 2010). What should be used to open the bottom cover?

  A. Putty knife
  B. Philips #00 screwdriver
  C. Mac mini (Mid 2010) Logic Board Removal Tool
  D. Your hands, no tools are required for this procedure
  D. Your hands, no tools are required for this procedure

• Question 84:

  Apple sells customer information to other marketers.

  A. True
  B. False
  B. False

• Question 85:

  A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. You connect an external display and restart the MacBook Pro, yet you still see no image on either display. Which of the following is most likely the cause of this symptom?

  A. Dead battery
  B. Not enough RAM
  C. Faulty optical drive
  D. RAM not completely seated
  D. RAM not completely seated

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• Question 86:

  Which of the following is NOT a valid example of the type of information that Apple collects from its customers?

  A. Credit card information.
  B. Discussion blog postings mentioning Apple
  C. Apple product serial number and date of purchase
  D. Name, mailing address, phone number, email address
  B. Discussion blog postings mentioning Apple

• Question 87:

  Which THREE of the following symptoms would most likely be resolved by performing an SMC reset as a first step? SELECT THREE

  A. Computer does not turn on
  B. Cursor is unresponsive in Finder
  C. Network / Internet connectivity issues
  D. USB and/or FireWire port(s) do not function
  E. Computer does not sleep / wake from sleep
  A. Computer does not turn on
  D. USB and/or FireWire port(s) do not function
  E. Computer does not sleep / wake from sleep

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  System Management Controller (SMC)

  The System Management Controller (SMC) controls power functions on the MacBook Air (Late 2010). Thisincludes charging, fans, and other powered features such as items on the USB bus, including the built- in iSightand external USB

  ports.

  In the Intel-based Mac, much of the functionality of the SMU was replaced by the System ManagementController- the (SMC) - a chip that controls all the power functions including:

  Telling the computer when to turn on, turn off, sleep, wake, idle, and so forth.

  Handling system resets from various commands.

  Controlling the fans.

• Question 88:

  The Mac Pro (Early 2009) has SMC functionality split between a primary SMC on the backplane board, and a secondary SMC on the processor board. What service issue should a technician be aware of when servicing the Mac Pro (Early 2009)?

  A. SMC firmware must always match on both boards.
  B. Three internal buttons must be pressed in order to reset both SMCs.
  C. It is required to remove the memory riser card in order to reset the SMC.
  D. Processor trays are interchangeable between similar Mac Pro (Early 2009) units.
  A. SMC firmware must always match on both boards.

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  Since the SMC firmware is stored on both the backplane board and processor board, it is important that theversion of SMC firmware match on both boards.

• Question 89:

  The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate at all when it is plugged into the MacBook and you know the adapter is connected to a known good power source. What is the most likely cause of this symptom?

  A. The MacBook has a faulty backup battery.
  B. The MagSafe adapter needs to be reset first.
  C. The MacBook has a faulty magnetic sleep sensor.
  D. A MagSafe adapter connector pin is stuck down or dirty.
  D. A MagSafe adapter connector pin is stuck down or dirty.

• Question 90:

  The purpose of Apple's business conduct helpline is to _____.

  A. ask technical support questions
  B. report damaged service parts to Apple
  C. report normal business operational details to Apple
  D. raise a potential business conduct or ethics issue as it relates to Apple
  D. raise a potential business conduct or ethics issue as it relates to Apple