Apple 9L0-010 Online Practice Questions and Exam Preparation

Apple 9L0-010 Online Questions & Answers

• Question 11:

  Which THREE of the following probing questions are most appropriate to ask the customer when troubleshooting AirPort issues? SELECT THREE

  A. Are wired computers affected as well?
  B. Are just wireless computers affected?
  C. How much RAM do you have installed?
  D. What is the computer's processor speed?
  E. What is the resolution of the computer's display?
  F. Are any hubs, routers, or other computers connected to the network?
  A. Are wired computers affected as well?
  B. Are just wireless computers affected?
  F. Are any hubs, routers, or other computers connected to the network?

• Question 12:

  Where is the best place for a customer to look for information about locating her Mac's serial number?

  A. Downloads
  B. Discussions
  C. Service News
  D. User's manual
  D. User's manual

• Question 13:

  A customer brings a Mac Pro to your service center for repair. After finding the serial number, which TWO of the following sources will display the proper AppleCare name for that Mac Pro? SELECT TWO

  A. MRI
  B. GSX
  C. Console
  D. Terminal
  E. System Profiler
  F. Apple Name Tool
  G. Apple Hardware Test
  B. GSX
  E. System Profiler

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  Finding a Name

  Let's say that you have a computer that looks like this:

  

  This computer could be a Power Mac G5 or a Mac Pro.

  Apple released five different versions of the Power Mac G5 starting in 2003 and finishing in 2005, in addition tothe Mac Pro models.

  Which model is it?

  The All-Important Serial Number

  If you can find the serial number, you can identify which model you have. Let's assume that you locate theserial number on the back of the computer.

  NOTE: If the computer was bootable, you could get the serial number via System Profiler:

  

  The serial number is as follows:

  G88081B9XYK

  Online Resources - GSX

  If you are working at an Apple-Authorized service facility, you have access to Global Service Exchange (GSX).

  (We briefly reviewed this resource in the References course.) On the GSX home page, you have the option of entering a serial number and selecting Coverage Check.

  

  Once you have made that selection, you will see a screen similar to this one:

  

  This screen tells us that the unit is a Mac Pro (Early 2008)

• Question 14:

  Which of the following scenarios would be most appropriate to use Apple Service Diagnostic?

  A. You want to check a Mac for accidental damage.
  B. You want to verify product functionality after a repair.
  C. Your customer wants to run diagnostics on his Mac Pro.
  D. You need to verify that all installed applications have been updated.
  B. You want to verify product functionality after a repair.

  ---

  Run all available OS Stand Alone tests. Assuming all tests pass, then go on to step e. If oneor more test modules fail, consult the ASD Test Results Guide to interpret the failureindication and troubleshoot the failure from that point. Be sure to re-run all tests again afterresolving the failure to ensure the root cause of the issue is resolved and no other issueshave appeared.

• Question 15:

  What is the proper way to calibrate a removable main battery in a MacBook (13-inch, Mid 2009)?

  A. Charge the battery while running the Battery Calibration Utility.
  B. The battery is calibrated out of the box; no further steps are needed.
  C. Charge the battery overnight. Make sure battery status indicates 100% before disconnecting AC adapter.
  D. Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.
  E. Charge the battery halfway. Wait 2 hours. Finish charging the battery. Run the MacBook on battery until it goes to sleep. Charge it fully again.
  D. Charge the battery fully. Wait 2 hours. Run the MacBook on battery until it goes to sleep. Wait 5 hours. Charge it fully again.

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  Battery Calibration

  PowerBook G4 (15-inch Double-Layer SD), MacBook (all models), and MacBook Pro(all models) The battery calibration for the PowerBook G4 (15-inch Double-Layer SD) and any model of MacBook orMacBook Pro has been updated

  because of a new battery released with this computer. With these computers,follow these steps to calibrate your battery:

  1.Plug in the power adapter and fully charge your PowerBook's battery until the light ring or LED on thepower adapter plug changes to green and the onscreen meter in the menu bar indicates that the battery is fullycharged.

  2.Allow the battery to rest in the fully charged state for at least two hours. You may use your computer duringthis time as long as the adapter is plugged in.

  3.Disconnect the power adapter while the computer still on and start running the computer off battery power.

  You may use your computer during this time. When your battery gets low, the low battery warning dialogappears on the screen.

  4.At this point, save your work. Continue to use your computer; when the battery gets very low, the computerwill automatically go to sleep.

  5.Turn off the computer or allow it to sleep for five hours or more. 6.Connect the power adapter and leave it connected until the battery is fully charged again.

  Tip: When the battery reaches "empty", the computer is forced into sleep mode. The battery actually keepsback a reserve beyond "empty", to maintain the computer in sleep for a period of time. Once the battery is trulyexhausted, the

  computer is forced to shut down. At this point, with the safe sleep function introduced in thePowerBook G4 (15-inch Double-Layer SD) computers, the computer's memory contents have been saved tothe hard drive. When power is restored,

  the computer returns itself to its pre-sleep state using the safe sleepimage on the hard drive.

• Question 16:

  Which THREE of the following components should you be very careful with, when working inside an Apple portable? SELECT THREE

  A. Plastic tab
  B. Small screw
  C. Ribbon cable
  D. Deflection coil
  E. Anode aperture
  F. Flyback transformer
  A. Plastic tab
  B. Small screw
  C. Ribbon cable

  ---

  A portable computer's compact design results in smaller, lighter ribbon cables,connectors, tabs and latches. In addition, some components are more sensitive to ESDdamage. Also, to minimize weight, the casing on some models is made

  chiefly from plastic.

  To minimize the risk of damage during repairs, you may use a plastic pry tool, such asApple's Nylon Probe Tool, to separate plastics and to lift components.

• Question 17:

  Examine the exhibit.

  

  What is this message?

  A. Kernel Panic
  B. Software Update
  C. Firmware Update
  D. Power-On Self-Test
  A. Kernel Panic

  ---

  Kernel Panic Basics A kernel panic is a type of error that occurs when the core (kernel) of an operating system receives aninstruction in an unexpected format, or that it fails to handle properly. A kernel panic may also follow when the operating system is not able to recover from a different type of error. Akernel panic can be caused by damaged or incompatible software or, more rarely, damaged or incompatiblehardware.

  Kernel panics in Mac OS should not be confused with an application freeze. Instead of just one application nolonger functioning, the entire system is no longer operable. Here you see the onscreen dialog a Mac running Mac OS X 10.2 or later displays.

  

  For more detailed information on kernel panics, review "About 'You need to restart your computer' (kernelpanic) messages".http://support.apple.com/kb/TS3742

• Question 18:

  Examine the exhibit.

  

  Why is it necessary to use this Service Fixture when replacing the left fan or heat sink in a MacBook Pro (15-inch, Mid 2009)?

  A. This tool is used to avoid flexing the logic board.
  B. This tool is used to avoid ESD damage to the logic board.
  C. It is impossible to remove these components without this tool.
  D. This tool is used to properly align the processor with its socket.
  A. This tool is used to avoid flexing the logic board.

  ---

  Use the custom-made service fixture (922-9102) to provide support to the logic board whenever removing andreplacing the left fan and heatsink. Failure to use the service fixture will flex the logic board and straincomponents on the board.

• Question 19:

  Why do you need to take precautions when disposing of CRT displays? SELECT TWO

  A. CRT displays may leak cooling fluid.
  B. CRT displays may present a fire hazard
  C. CRT displays may implode if mishandled.
  D. CRT displays may present a radiation hazard
  E. CRT displays may contain hazardous materials
  C. CRT displays may implode if mishandled.
  E. CRT displays may contain hazardous materials

• Question 20:

  Apple Service Toolkit uses ____ to check Macs with Mac Resource Inspector and other diagnostic utilities.

  A. NetBoot
  B. Open Firmware
  C. Target Disk Mode
  D. Apple Remote Desktop
  A. NetBoot

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  Mac Resource Inspector (MRI)

  Mac Resource Inspector runs on a NetBooted Mac (UUT) that is connected to the sameEthernet network connected to the DG. To boot to MRI connect the client machine (UUT) tothe network, power the unit on and press the 'N' key until the

  globe icon appears and beginsto the flash on the screen. MRI only works with Intel-based Macintosh systems.