Apple 9L0-010 Online Practice Questions and Exam Preparation

Apple 9L0-010 Online Questions & Answers

• Question 51:

  You must provide your identity when you use Apple's Business Conduct Helpline. You may not contact the Helpline anonymously.

  A. True
  B. False
  B. False

• Question 52:

  Which TWO of the following are clues that may indicate a 'no video' condition? SELECT TWO

  A. You do not hear a startup chime.
  B. You may hear fan or drive noise.
  C. You cannot connect to the Internet.
  D. The power button or power indicator lights up.
  E. The cursor is frozen and the system is unresponsive.
  B. You may hear fan or drive noise.
  D. The power button or power indicator lights up.

• Question 53:

  Examine the exhibit.

  

  What AirPort Extreme port does the number 3 identify?

  A. USB
  B. LAN
  C. WAN
  D. Power
  E. FireWire
  C. WAN

  ---

  The rear panel of the AirPort Extreme contains the ports for sharing, network connections, a security slot, anda reset button:

  

  1.Power 2.USB 2.0 port 3.Gigabit WAN port 4.Gigabit LAN ports (3) 5.Link light (4) 6.Reset button 7.Security slot

• Question 54:

  You require additional information about a specific problem with a customer's Mac. Which one of the following resources is the Apple-recommended choice for researching the problem?

  A. Downloads
  B. Discussions
  C. User's manual
  D. Apple support articles
  D. Apple support articles

• Question 55:

  What component of a Mac mini (Early 2009) logic board requires use of an anti-static foam support to avoid damage?

  A. EMI clips
  B. Video card
  C. Large heat sink
  D. Battery connector
  A. EMI clips

  ---

  1.

  Be careful not to damage EMI clips on underside of logic board. Place board on antistatic foam when boardis not in a computer.

  2.

  Important: Return logic board to Apple service in correct logic board packaging and with antistatic foamprotecting EMI clips (shown in second photo).

  

• Question 56:

  In the MacBook Air (11-inch, Mid 2012) which cable tab includes a 2D barcode of the display clamshell serial number?

  A. EDP
  B. VDP
  C. LVDS
  D. LCDS
  A. EDP

  ---

  Note: The Mid 2012 model includes a 2D barcode of the display clamshell serial number located on the underside of the pull tab for the EDP cable. The barcode links the display to the system serial number.

• Question 57:

  What converter allows MagSafe peripherals to be compatible with MagSafe 2 ports?

  A. MagSafe
  B. MagSafe 2
  C. MagSave Universal
  D. MagSafe-to-MagSafe 2
  D. MagSafe-to-MagSafe 2

  ---

  The MagSafe to MagSafe 2 Converter allows you to use the MagSafe connector on your LED Cinema Display, Thunderbolt Display, or MagSafe Power Adapter to charge yourMagSafe 2- equipped Mac computer.

  References:

• Question 58:

  A computer service technician says "I don't use ESD precautions and have never had a problem." What (if anything) is wrong with this statement?

  A. Nothing is wrong with this statement.
  B. ESD damage may not appear immediately.
  C. ESD happens only to inexperienced technicians.
  D. ESD damage is really not as bad as everyone thinks.
  B. ESD damage may not appear immediately.

  ---

  ESD MYTHS

  Some popular misconceptions:

  Don't use ESD precautions and have never had a problem. How would you know? You may be damaging parts in ways that do not show up immediatelyvia system performance or diagnostic routines. Apple has tested for ESD damage

  andconsistently found that mishandling components and computers creates IC damage.

  Don't have time to be tied down with wrist straps and mats. Mishandling components creates DOA parts that slow down repairs and drive customerdissatisfaction. In addition, you can set up work areas using heel straps instead of wriststraps.

  This leaves your hands free.

  If Apple was really serious about ESD precautions, it would not tell customers to justtouch metal before replacing DIY parts.

  Customers replace far fewer parts than service technicians. Since it is difficult to traincustomers in the best ESD techniques, Apple asks them to practice a less effectiveprocedure that they can readily do. Only RAM and logic boards require

  ESD precautions. Everything else is shieldedNot true. Most components have some circuitry. In addition, replacing a component such asa cable may require handling many other components that contain ICs. It is far wiser to takeESD

  precautions whenever you have to open up a computer.

  You do not have to be hardwired to ground to practice correct ESD precautions. There are some products which claim to ground you without the use of direct connections toground. Such "wireless" solutions have not been proven. Use a

  grounded wrist strap or heelstrap. Those work.

• Question 59:

  You should periodically _____ your ESD mats.

  A. clean
  B. replace
  C. turn over
  D. disconnect
  A. clean

• Question 60:

  Which of the following can permanently damage an LCD display?

  A. Rubbing the display.
  B. Using a screen saver.
  C. Not using a screen saver.
  D. Turning brightness up too high.
  A. Rubbing the display.