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Apple 9L0-010 Online Practice Questions and Exam Preparation

9L0-010 Exam Details

  • Exam Code
    :9L0-010
  • Exam Name
    :Macintosh Service Certification Exam
  • Certification
    :Apple Certifications
  • Vendor
    :Apple
  • Total Questions
    :93 Q&As
  • Last Updated
    :Dec 15, 2021

Apple 9L0-010 Online Questions & Answers

  • Question 1:

    When discharging a CRT, what part do you touch with the tip of the discharge tool?

    A. Anode aperture
    B. High voltage cable
    C. Flyback transformer
    D. Yoke connector/cable

  • Question 2:

    When installing a heat sink in a MacBook Pro (15-inch, Mid 2012) do you tighten each of the six heat sink screws completely before tightening the next one?

    A. YES
    B. NO

  • Question 3:

    You are attempting to power a Mac mini (Late 2009) with an 85 Watt power adapter. Will this work?

    A. Yes
    B. No

  • Question 4:

    A customer states that he cannot open a Keynote file. What is the most effective question to ask him FIRST?

    A. Can you open any files?
    B. Can you open other Keynote files?
    C. Is your Mac connected to a network?
    D. What version of Keynote are you using?

  • Question 5:

    When replacing a MacBook Air (Late 2010) embedded battery, it is acceptable to flex or twist the battery pack to aid in removal.

    A. True
    B. False

  • Question 6:

    Which of the following would be the most appropriate question to ask FIRST, when gathering information from customers about a problem with their Apple product?

    A. What is the issue?
    B. What operating system are you using?
    C. Did you turn off the computer improperly?
    D. What steps have you taken to resolve the problem yourself?

  • Question 7:

    Which of the following most accurately describes what happens during Safe Sleep activation in Mac portables?

    A. The contents of RAM are written to NVRAM before sleep.
    B. The contents of the hard disk are encrypted before sleep.
    C. The contents of RAM are written to hard disk before sleep.
    D. The contents of the hard disk are read into RAM before sleep.

  • Question 8:

    You are about to begin disassembly of an iMac (27-inch, Mid 2010) to replace the LCD display. Which TWO of the following tools are required to do this? SELECT TWO

    A. Multimeter
    B. Suction cups
    C. Service stand
    D. Anti-static, lint-free gloves
    E. Torx T-15 driver with 5 inch shaft

  • Question 9:

    How should you handle an embedded battery once it has been removed from a Mac Book Air (Late 2010)? SELECT TWO:

    A. By the edges.
    B. Use both hands.
    C. Grasping the cells packs.
    D. Compressing the top and bottom.
    E. Use either needle-nose pliers or metal tongs.

  • Question 10:

    You are about to replace a MacBook Air (13-inch, Late 2010) logic board. Which of the following is the most important step you should take immediately after removing the bottom case?

    A. Remove the thermal module.
    B. Install the battery cover.
    C. Remove the hard drive.
    D. Remove the battery.

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