Apple 9L0-010 Online Practice Questions and Exam Preparation

Apple 9L0-010 Online Questions & Answers

• Question 71:

  Which of the following is ALMOST CERTAINLY a software-related problem?

  A. No video on display
  B. Single beep at startup
  C. No Internet connectivity
  D. iPhoto quits when launched
  D. iPhoto quits when launched

• Question 72:

  A replacement MacBook Pro (Retina, Mid 2012) top case assembly comes with what collection of components?

  A. battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers
  B. battery, keyboard, trackpad, speakers and fan ducts
  C. board, trackpad, microphone, fan ducts and clutch screw covers
  D. keyboard, trackpad, microphone and fan ducts
  A. battery, keyboard, trackpad, microphone, fan ducts and clutch screw covers

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  Note: The replacement top case comes with the following parts installed: battery keyboard trackpad microphone fan ducts

  References:

• Question 73:

  You can use a higher wattage power adapter with an Apple portable computer, but you cannot use one with less wattage without potential operating issues.

  A. True
  B. False
  A. True

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  It is important for customers to use the correct power adapter or the main battery may not charge completely,or power may drain from the main battery while the computer is plugged into the power adapter.

  This is complicated by the fact that adapters that vary in power utilize the same type of connector. When aportable Mac is shipped, it includes the correctly rated adapter. This adaptercan be replaced with anotherrated at a higher wattage as the Mac will continue to consume the original amount of power. However, a lowerwattageadapter should not be used as it may cause power related problems

• Question 74:

  To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

  A. Replace the built-in display.
  B. Reinstall the appropriate Mac OS.
  C. Verify the hard disk with Disk First Aid.
  D. Start up from a known-good startup volume.
  D. Start up from a known-good startup volume.

• Question 75:

  When practicing component isolation, which ONE of the following components would NOT be a part of a minimal system configuration for a MacBook 13-inch (Mid 2010)?

  A. RAM
  B. Logic board
  C. Optical drive
  D. Power adapter
  C. Optical drive

• Question 76:

  A customer claims that her Mac cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

  A. Can any other computer successfully join her network?
  B. Does your ISP support wireless access to the Internet?
  C. What type of wireless card is installed in your Mac?
  D. Have you upgraded to Mac OS X v10.7.3?
  A. Can any other computer successfully join her network?

• Question 77:

  A customer asks about RAM speed requirements to upgrade his Mac. To which Apple support site resource should you refer this customer?

  A. Downloads
  B. Discussions
  C. Specifications
  D. Technician Guide
  C. Specifications

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• Question 78:

  Verifying that a computer functions properly after you repair it ensures that _____. SELECT THREE

  A. third-party software is working
  B. the original issue has been resolved
  C. the computer falls under service warranty
  D. the computer will continue to function after the repair
  E. no new problems have been introduced during the repair
  B. the original issue has been resolved
  D. the computer will continue to function after the repair
  E. no new problems have been introduced during the repair

• Question 79:

  Which of the following statements describes how CCFL backlighting is similar to LED backlighting when troubleshooting backlighting issues in Apple displays?

  A. Both types of displays use fluorescent lights.
  B. Both types of displays use light emitting diodes.
  C. Both types of displays are diagnosed identically.
  D. Both types of displays have components that are individually replaceable.
  C. Both types of displays are diagnosed identically.

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  Similarities

  In terms of troubleshooting and servicing the LCD, much of the diagnostic and repair process is the samebecause the LCD panel is a single service part.

  Problems involving pixels and no video issues are common to CCFL and LED LCDs.

  Differences

  LCDs with CCFL backlighting have a continuous light source across the width of the screen. LCDs with LEDbacklighting have points of light within the screen area. This leads to different solutions for diffusing the light into an even level

  throughout the LCD panel. An inverter board for converting DC to AC is not needed for LED LCDs. While CCFLs require stepped-up ACvoltage to operate, LEDs are low voltage DC devices. With LED backlit displays a single LED or a substring can fail and there is localized darkening of the string.

  In some situations, if the LED is over driven you can get "hot spots."

• Question 80:

  Which TWO details are derived from entering an Apple product's serial number into the Online Service Assistant section of the Apple Support web page? SELECT TWO

  A. Mac OS version
  B. Warranty status
  C. AppleCare name
  D. Installed memory
  E. Number of USB ports
  B. Warranty status
  C. AppleCare name

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  Check Your Service and Support Coverage

  Review your Apple warranty status and eligibility for support and extended coverage. Select Online Service Assistant, and you see this page:

  

  Enter the serial number, you will get a screen similar to the one shown here:

  

  Once again, you have the correct AppleCare name for the product. It is a Mac Pro (Early 2008).