Apple 9L0-010 Online Practice Questions and Exam Preparation

Apple 9L0-010 Online Questions & Answers

• Question 61:

  You are removing the main battery from MacBook Pro 17" Early 2009 model. Which of the following is best practice when handling this.

  A. Hand the best with one hand, pressing between the soft
  B. Recover any puncture or tear into the soft mylar with copal
  C. Hand the best any way, it does not matter
  D. Hold the battery carefully by its edges only
  D. Hold the battery carefully by its edges only

• Question 62:

  Before you leave your bench to take a logic board to a storage place, you should put the board

  A. On top of ESD shielding bag
  B. Inside a ESD shielding bag
  C. Inside a card board box
  D. On a metal table
  B. Inside a ESD shielding bag

• Question 63:

  Which piece of information is best used to determine any Mac's correct AppleCare name?

  A. the EMC number
  B. the serial number
  C. the MAC address
  D. the model number
  B. the serial number

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  If you can find the serial number, you can identify which model you have.

• Question 64:

  The Solid state drive in MacBook Air (11-inch, Mid 2012) is NOT backwards compatible with earlier models.

  A. True
  B. False
  B. False

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  Late 2010/Mid 2011 SSD Card

  

  Mid 2012 SSD Card

  

• Question 65:

  Which THREE of the following are clues that may indicate a 'no power' condition? SELECT THREE

  A. You do not hear a startup chime.
  B. You cannot connect to the Internet.
  C. You do not hear any fan or drive noise.
  D. The cursor is frozen and the system is unresponsive.
  E. The power button or power indicator does not light up at all.
  A. You do not hear a startup chime.
  C. You do not hear any fan or drive noise.
  E. The power button or power indicator does not light up at all.

• Question 66:

  Which THREE of the following are valid CRT safety rules? SELECT THREE

  A. Touch the computer's metal chassis.
  B. Wear a grounded ESD wrist strap.
  C. Connect the AC power cord.
  D. Remove any metal jewelry
  E. Wear safety goggles
  F. Don't work alone.
  D. Remove any metal jewelry
  E. Wear safety goggles
  F. Don't work alone.

• Question 67:

  What type of tape do you use to keep disconnected cables out of the way when replacing logic boards in a MacBook Pro (Retina 15-inch)?

  A. Kapton
  B. Foil
  C. EMI
  D. None of the above
  A. Kapton

• Question 68:

  Which of the following ports is NOT included with the MacBook Pro (13-inch, Mid 2012)?

  A. FireWire 800
  B. Thunderbolt
  C. Gigabit Ethernet
  D. DVI
  D. DVI

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  DVI output using Mini DisplayPort to DVI Adapter (sold separately) Comes with:

  MagSafe power port Gigabit Ethernet port FireWire 800 port (up to 800 Mbps) Two USB 3 ports (up to 5 Gbps) Thunderbolt port (up to 10 Gbps) Headphone port SDXC card slot Kensington lock slot 8x SuperDrive

  References:

• Question 69:

  How many conductive wraps are provided with replacement AirPort/Bluetooth cards for the MacBook Pro (13-inch, Late 2011)

  A. 1
  B. 2
  C. 3
  D. 4
  C. 3

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  Steps for Reassembly

  Important: Every time you install a replacement AirPort/Bluetooth card or card holder, youmust also replace the card's thermal pad and conductive wrap.

  Cards and card holders are provided as kits, which include the thermal pad and 3conductive wraps (designed for 3 different models).

  Use the illustration below to select the MacBook Pro (13-inch, Early and Late 2011) wrap,marked with yellow arrow.

  Discard remaining 2 wraps.

• Question 70:

  After identifying some accidental damage and pointing it out to the customer, the customer says "Apple's warranty should cover this kind of problem." How should you respond?

  A. Apple will only cover the internal damage, not the cosmetic damage, so the charge will be less.
  B. You're right, Apple's warranty does cover this kind of accidental damage, so the repair will be free.
  C. Apple's warranty does not cover this, but the AppleCare Protection Plan might, but only if you buy it now.
  D. Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.
  D. Apple's warranty specifically calls out accidental damage as an instance where system failures are not covered.

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  Warranty should cover this kind of problem.

  Many customers believe that a warranty means complete no-fault coverage. In fact, Apple's warranty oncomputer products specifically calls out the following instances where the warranty will not cover computerfailures:

  Accident

  Misuse

  Flood

  Fire

  Earthquake

  Other external causes

  These exclusions are normal for computer products.

  NOTE: You can review Apple's product warranty at this address:

  http://www.apple.com/legal/warranty/