Cisco 840-425 Online Practice Questions and Exam Preparation

Cisco 840-425 Online Questions & Answers

• Question 101:

  Which action is the recommended way to address a business constraint on "user training time"?

  A. Create a self-study module and inform users that they are responsible to train themselves as time allows.
  B. Revise the training so that it fits into time available from the busiest users.
  C. Train a core set of users and develop a plan for them to get others to the required level of execution capability.
  D. Extend the project timeline and delay future deployment or the next phase until users are trained.
  C. Train a core set of users and develop a plan for them to get others to the required level of execution capability.

• Question 102:

  Why is it important for the customer to communicate the plan to deploy an IT solution to his or her organization?

  A. So that the CEO approves the deployment.
  B. So that the Cisco Partner can claim the Software Activation promotion credits.
  C. Because communicating gives the IT organization more relevancy.
  D. Because communicating provides the organization with a vision of the benefits and an expectation to realize the results.
  D. Because communicating provides the organization with a vision of the benefits and an expectation to realize the results.

• Question 103:

  Which statement about customer value chain analysis is true?

  A. It shows the specific cost that is associated with each process step.
  B. It depicts the major communications activities that are executed by senior execs.
  C. It shows relationships between key pieces of the customer's operating model.
  D. It shows the dependencies to realize benefits from a new IT infrastructure effort.
  C. It shows relationships between key pieces of the customer's operating model.

• Question 104:

  Which two categories of services does Cisco and its partners offer to enable business outcomes? (Choose two.)

  A. Business Services
  B. Management Services
  C. Migration Services
  D. Enablement Services
  E. Operational Services
  B. Management Services
  D. Enablement Services

• Question 105:

  Which statement describes when it is a good time to apply a "use case"?

  A. You must identify how many transactions should be included in a system test cycle.
  B. You must understand the major process steps a customer wants for collaboration among its sales force personnel.
  C. You must identify the network capacity required by a new Cisco TelePresence system.
  D. You must estimate a company's cash flow impacts from upgrading security software to the latest version.
  B. You must understand the major process steps a customer wants for collaboration among its sales force personnel.

• Question 106:

  Which action is a recommended way to capture concerns about benefits?

  A. Ask people their opinion in a large group meeting.
  B. Conduct a focus group with people who are close to the plan and who know the business area.
  C. Watch a user who is trying to do her job.
  D. Include a question in the company employee satisfaction survey.
  B. Conduct a focus group with people who are close to the plan and who know the business area.

• Question 107:

  Which three options are potential Cisco and Partner benefits of agreeing to regular, formal, follow-up meetings post implementation? (Choose three.)

  A. Increased profit margin from the project
  B. Increased levels of customer satisfaction
  C. Faster time to sale
  D. Opportunity to identify further opportunities
  E. Opportunity to promote special offers to the customer
  F. Closer relationship with the customer
  B. Increased levels of customer satisfaction
  D. Opportunity to identify further opportunities
  F. Closer relationship with the customer

• Question 108:

  Which action is the recommended way to mitigate or minimize risks?

  A. Assign the most experienced resource to a single risk item.
  B. Add customer IT personnel to the project team so that they can bear responsibilities along with Cisco and the Partner.
  C. Rate the priority and potential impact from risks and assign resources accordingly.
  D. Include more capabilities in the solution to reduce risks without concern about the cost or timeframe impacts.
  C. Rate the priority and potential impact from risks and assign resources accordingly.

• Question 109:

  Which step is important when you define pain points for a multidepartment business initiative?

  A. Prioritize needs and opportunities across the full scope of the departments.
  B. Ask each department to rate their priorities on a 1-10 scale of importance.
  C. Use a survey to gain feedback on service-level expectations for network infrastructure.
  D. Avoid using customer estimates of benefits since the departments are likely overstating value and competing for funding.
  A. Prioritize needs and opportunities across the full scope of the departments.

• Question 110:

  Which example is a business case assumption that is most likely to be provided by the IT executive?

  A. The expected weighted cost of capital can define the rate of return.
  B. The number of personnel can be reduced in the business unit due to automation.
  C. IT transaction volumes will grow 10% annually for the next 2 years.
  D. The business will outsource customer service to a third party.
  C. IT transaction volumes will grow 10% annually for the next 2 years.