Cisco 820-424 Online Practice Questions and Exam Preparation

Cisco 820-424 Online Questions & Answers

• Question 41:

  Which individual is recommended as the author for a business case introduction?

  A. The customer finance executive
  B. A project team individual with insight into the overall solution, financials and customer's current situation
  C. The System Engineer most familiar with the customer's infrastructure and technical environment
  D. The Account Manager, with support from the customer's IT organization
  B. A project team individual with insight into the overall solution, financials and customer's current situation

• Question 42:

  Why is it important to agree baseline performance targets with the customer?

  A. In order to demonstrate your credentials as a trusted adviser
  B. To enable ongoing measurements to take place
  C. To provide targets by which project performance can be measured
  D. To demonstrate adherence to best practice
  C. To provide targets by which project performance can be measured

• Question 43:

  Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

  A. Focus group with a team of customer executives
  B. Benchmark study
  C. Analyze win rates for the past 10 proposals you made to the company
  D. Business Motivation Model
  A. Focus group with a team of customer executives

• Question 44:

  Which tool can be used to help monitor progress against stated targets?

  A. Fishbone analysis
  B. KPI heat map
  C. Outcome process matrix
  D. Power/Influence matrix
  C. Outcome process matrix

• Question 45:

  Which two options describe technology capability? (Choose two.)

  A. It defines an activity that one or more users must perform.
  B. It defines a physically implementable technology system.
  C. It defines what technology can do.
  D. It contains the technology design or blueprint.
  E. It is an abstract or logical view of technology.
  C. It defines what technology can do.
  E. It is an abstract or logical view of technology.

• Question 46:

  Which two options are reasons for positioning a solution component early on within an implementation roadmap? (Choose two.)

  A. Difficult to implement
  B. Generates cash quickly
  C. Has few or no dependencies
  D. Expensive to implement
  B. Generates cash quickly
  C. Has few or no dependencies

• Question 47:

  Which option is an example of financial benefits resulting from a technology innovabon outcome?

  A. increased customer-service satisfaction levels
  B. increased revenues from e-commerce site
  C. reduced time to deliver products to customers
  D. reduced management time per server
  B. increased revenues from e-commerce site

• Question 48:

  What should you consider when recommending solutions?

  A. Ensure the business case and solutions cover a common scope.
  B. Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions.
  C. Try to shift risks of budget overruns to the IT management team.
  D. Include more details about the investments needed, where a customer expense is highest.
  A. Ensure the business case and solutions cover a common scope.

• Question 49:

  Which two groups of Stakeholders should be involved in validating the implementation roadmap? (Choose two.)

  A. End users
  B. Technical decision makers
  C. Application developers
  D. Internal account team
  E. Budget holders
  B. Technical decision makers
  E. Budget holders

• Question 50:

  Which factor accelerates the consumption and adoption of solutions and services?

  A. utilization of innovative technologies
  B. a culture that is resistant to change
  C. increased risk
  D. inability to accurately measure outcomes
  B. a culture that is resistant to change