Cisco 820-424 Online Practice Questions and Exam Preparation

Cisco 820-424 Online Questions & Answers

• Question 11:

  Which activity is recommended in the seven-step business process improvement process?

  A. Gather the data.
  B. Authorize a responsible project manager.
  C. Decide how to present the data.
  D. Take short-, medium-, and long-term measurements.
  C. Decide how to present the data.

• Question 12:

  Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

  A. Inform the customer of some statistics about their competitors, to get a reaction
  B. Ask open ended questions about goals and impacts from challenges
  C. Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
  D. Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
  B. Ask open ended questions about goals and impacts from challenges

• Question 13:

  How are you able to deliver capabilities when using transition architecture approaches to change?

  A. Incrementally
  B. All at the same time
  C. In any sequence, with similar results
  D. Earlier than stakeholders require
  A. Incrementally

• Question 14:

  Which is a benefit from establishing credibility with multiple customer stakeholders?

  A. You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
  B. This shows your #1 priority is to build friends and allies
  C. You build a basis for gaining insight into a range of customer viewpoints or priorities
  D. You gain influence with the IT Executive, since they alone can help you displace a competitor
  C. You build a basis for gaining insight into a range of customer viewpoints or priorities

• Question 15:

  You are conducting a project jointly with the customer IT manager for a Customer Division Executive. Which statement is true about presenting recommendations to an Executive?

  A. Present only the ideas which require the IT manager to seek new budgets / funding
  B. Present ideas which are aligned to the customer's strategy and are realistic to implement
  C. For all recommendations, include a request of funding to conduct a deeper analysis of benefits
  D. Recommendations involving process changes should be presented by the IT manager or another internal employee
  B. Present ideas which are aligned to the customer's strategy and are realistic to implement

• Question 16:

  What two factors could influence the duration of a transition? (Choose two.)

  A. Budget cycle and funding
  B. Capability complexity
  C. The # days it takes to deliver a proposal for a briefing on advanced technology
  D. Availability of IT resources for backup and recovery
  A. Budget cycle and funding
  B. Capability complexity

• Question 17:

  An implementation roadmap should be structured around which two items? (Choose two.)

  A. The business case
  B. Managing implementation risks
  C. Opportunities to bundle changes together with other work items on the IT organization's calendar
  D. Anticipated dates for vendor releases of new product versions
  E. Quarterly backup and upgrade schedules for installed hardware or software
  A. The business case
  B. Managing implementation risks

• Question 18:

  Which two items are described as part of a business scenario? (Choose two.)

  A. A step-by-step description of a business event
  B. A crisp description in business and architectural terms
  C. Job history of key management personnel
  D. Changes in technologies over the past year
  A. A step-by-step description of a business event
  B. A crisp description in business and architectural terms

• Question 19:

  Which two options are examples of operational costs that might relate to a technology implementation? (Choose two.)

  A. Software maintenance and support
  B. Purchase of hardware
  C. Installation and configuration
  D. Recruitment and training of management team
  E. Co-hosting in the public cloud
  A. Software maintenance and support
  E. Co-hosting in the public cloud

• Question 20:

  Which two options are potential ways the business model canvas can help to identify new business opportunities for the customer? (Choose two.)

  A. Allowing departments to think more holistically about their business B Focusing on product benefits rather than product features
  B. Establishing a common language and understanding between different teams and departments
  C. Explaining why Cisco is better than alternative vendors
  A. Allowing departments to think more holistically about their business B Focusing on product benefits rather than product features
  C. Explaining why Cisco is better than alternative vendors