Cisco 820-424 Online Practice Questions and Exam Preparation

Cisco 820-424 Online Questions & Answers

• Question 31:

  Who should be involved in determining key performance indicators?

  A. Representatives of each stakeholder group
  B. Solution architects only
  C. Business decision makers only
  D. Business decision makers and solution architects
  D. Business decision makers and solution architects

• Question 32:

  Which statement is true?

  A. Customer satisfaction improvement represents a financial benefit
  B. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
  C. Non-financial benefits should be identified by the customer's finance representative
  D. In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
  B. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses

• Question 33:

  Which option is the name for the overall process of monitoring and managing projects to ensure success criteria are met?

  A. Implementation plan
  B. Governance
  C. Lifecycle management
  D. Maintenance and support
  B. Governance

• Question 34:

  Which is true of a Business Motivation Model?

  A. It includes detailed financial goals for the customer
  B. It compares the priorities across levels of the customer organization
  C. It describes influences that are behind customer priorities and operating activities
  D. It requires that you understand the customer's bonus plan for executives
  C. It describes influences that are behind customer priorities and operating activities

• Question 35:

  Which two should be included in a "target state implementation approach"? (Choose two.)

  A. Assumptions
  B. Project leader name
  C. Potential risks
  D. Financing terms
  A. Assumptions
  C. Potential risks

• Question 36:

  Which three factors may increase the consumption and adoption of solutions and services? (Choose three.)

  A. increased staffing levels
  B. utilization of innovative new technologies
  C. increased risk
  D. a culture that is resistant to change E. inability to accurately measure outcomes
  F. ability to accurately measure outcomes
  A. increased staffing levels
  B. utilization of innovative new technologies
  F. ability to accurately measure outcomes

• Question 37:

  Which tool should you use to identify the benefits from possible solutions?

  A. Root cause analysis
  B. Stakeholder map
  C. Cause and effect benefit model
  D. Business Motivation Model
  C. Cause and effect benefit model

• Question 38:

  Which option is a trend, driving the adoption of an outcome-based sales approach?

  A. Customers have more purely technical problems than they have had previously
  B. Customers want to focus less on business needs and more on business outcomes
  C. Customers are more empowered and skeptical, changing the way they assess and purchase technology
  D. The increase in major technology innovations has led to a more siloed approach to technology purchasing
  C. Customers are more empowered and skeptical, changing the way they assess and purchase technology

• Question 39:

  Which option is true when working with assumptions?

  A. All assumptions should be validated with the customer prior to reaching proposal stage
  B. It is line to use assumptions in your proposal if they are based upon industry standard figures
  C. Only the customer's own assumptions should be used within a project proposal
  D. Assumptions should be omitted from a project proposal
  A. All assumptions should be validated with the customer prior to reaching proposal stage

• Question 40:

  Which of the following describes non-financial benefits provided by new capabilities or realizing target outcomes?

  A. Qualitative benefits
  B. Qualitative and quantitative benefits
  C. Quantitative benefits
  D. Non-qualitative benefits
  A. Qualitative benefits