Cisco 820-424 Online Practice Questions and Exam Preparation

Cisco 820-424 Online Questions & Answers

• Question 101:

  Which three factors help with technology solution adoption? (Choose three.)

  A. Ongoing availability of and support for the previous technology
  B. Increased quality of service for customers
  C. Improved processes that generate better productivity levels
  D. Strong leadership from a senior manager with authority
  E. Education of users as to the need for change
  F. High quality end user support during the adoption phase
  D. Strong leadership from a senior manager with authority
  E. Education of users as to the need for change
  F. High quality end user support during the adoption phase

• Question 102:

  Which option is a potential customer benefit of an outcome-based sales approach?

  A. improved security policy
  B. enhanced end-user support services
  C. alignment of technology to business needs
  D. focus on solutions
  A. improved security policy

• Question 103:

  Which two post-sales activities can be used to identify new opportunities and capabilities to support the customer? (Choose two.)

  A. as a way to learn about new or changed customer
  B. as a forum for promoting Cisco architectures
  C. as a mechanism for validating the ROI for technology
  D. as a way to advertise current promotions and special offers
  A. as a way to learn about new or changed customer
  C. as a mechanism for validating the ROI for technology

• Question 104:

  Which are two strategies for maximizing benefits realization for the customer with respect to stated outcomes? (Choose two.)

  A. ensure critical success factors and key performance indicators are validated and signed off by the customer prior to designing the solution
  B. work alongside the customer to provide a high quality user adoption plan
  C. ensure all risks are completely mitigated
  D. run multiple pilots to gain valuable user feedback
  A. ensure critical success factors and key performance indicators are validated and signed off by the customer prior to designing the solution
  B. work alongside the customer to provide a high quality user adoption plan

• Question 105:

  Which is the Cisco recommended technique for verifying the 'as-is' state of the business?

  A. Discussing the Business Model Canvas
  B. Presenting the root cause analysis of a customer problem
  C. Modeling high volume parts of the customer's business process
  D. Using "The five whys" questioning approach
  A. Discussing the Business Model Canvas

• Question 106:

  Which of the business model canvas building blocks should normally be considered first?

  A. Customer Relationships
  B. Customer Segments
  C. Value Propositions
  D. Key Activities
  B. Customer Segments

• Question 107:

  A reference model provides value through which two features? (Choose two.)

  A. Standard set of documentation
  B. Structured approach to aligning business and IT
  C. Diverse vocabulary to describe different situations
  D. Mapping of issues to specific steps in a process flow diagram
  E. Case examples across industry verticals
  A. Standard set of documentation
  B. Structured approach to aligning business and IT

• Question 108:

  Which option describes the recommended process for creating a risk mitigation plan?

  A. Categorize, analyze and prioritize
  B. Perceive, act, measure
  C. Document, prioritize, review
  D. Analyze, document, act
  A. Categorize, analyze and prioritize

• Question 109:

  Which option is a technology innovation benefit resulting from defined outcomes?

  A. Lower IT support costs (TCO)
  B. Higher IT asset utilization
  C. Faster time to market for new products
  D. Faster ROI for IT
  D. Faster ROI for IT

• Question 110:

  Which option is an operational benefit resulting from defined outcomes?

  A. Greater control over business decision making
  B. Higher IT asset utilization
  C. Improved business intelligence
  D. Faster time to market for new products
  B. Higher IT asset utilization