Cisco 820-421 Online Practice Questions and Exam Preparation

Cisco 820-421 Online Questions & Answers

• Question 61:

  Which is a benefit from establishing credibility with multiple customer stakeholders?

  A. You increase the odds of gaining an advocate for the largest cost alternative you can offer the customer
  B. This shows your #1 priority is to build friends and allies
  C. You build a basis for gaining insight into a range of customer viewpoints or priorities
  D. You gain influence with the IT Executive, since they alone can help you displace a competitor
  C. You build a basis for gaining insight into a range of customer viewpoints or priorities

• Question 62:

  Which two are elements of a business case? (Choose two.)

  A. Assumptions
  B. Estimated Benefits
  C. Roll out schedule
  D. Product feature list
  A. Assumptions
  B. Estimated Benefits

• Question 63:

  Which is an appropriate way to gain data useful for analyzing stakeholder support and power?

  A. Benchmark study
  B. Analyze win rates for the past 10 proposals you made to the company
  C. Focus group with a team of customer executives
  D. Business Motivation Model
  C. Focus group with a team of customer executives

• Question 64:

  In an infrastructure rollout, who is responsible for ensuring the right people are assigned to assess results?

  A. Cisco / Channel Partner Account Manager
  B. Customer purchasing analyst
  C. Customer lead architect for the solution
  D. The customer business or IT executive sponsor
  D. The customer business or IT executive sponsor

• Question 65:

  When 802.1X is implemented, how do the client (supplicant) and authenticator communicate?

  A. RADIUS
  B. TACACS+
  C. MAB
  D. EAPOL
  D. EAPOL

• Question 66:

  Which describes a business capability assessment?

  A. Review of current capability metrics
  B. How capabilities are currently implemented in competitive organizations (measurement formulas)
  C. A survey covering skills levels within the customer's IT organization
  D. Brainstorming about how process model governance could be improved
  A. Review of current capability metrics

• Question 67:

  Which statement is true?

  A. Customer satisfaction improvement represents a financial benefit
  B. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses
  C. Non-financial benefits should be identified by the customer's finance representative
  D. In order to include expense savings in a business case, you should create a model to calculate the high to low range of savings
  B. Financial benefits can include cost reduction in the short term, plus an overall decrease in ongoing expenses