Cisco 820-421 Online Practice Questions and Exam Preparation

Cisco 820-421 Online Questions & Answers

• Question 31:

  Which command will enable a SCEP interface when you are configuring a Cisco router to be a certificate server?

  A. scep enable (under interface configuration mode)
  B. crypto pki seep enable
  C. grant auto
  D. ip http server
  D. ip http server

• Question 32:

  Which statement is true?

  A. A viewpoint and statement of requirements are equivalent in accuracy
  B. Viewpoints describe a stakeholder's preference and desired capability
  C. Requirements can be met, while viewpoints reflect stretch goals that are more difficult to realize
  D. For a viewpoint to be considered, you should confirm at least three stakeholders agree it is a top priority
  B. Viewpoints describe a stakeholder's preference and desired capability

• Question 33:

  What should you do to identify solutions that fulfill the capability needs of the customer?

  A. First look at the features available and then identify whether Smart Solutions could be in scopE.
  B. First identify the relevant Cisco Architectures and Smart Solutions.After that is complete, move on to features.
  C. Include only those offerings which the customer has requested information on in the past.
  D. Place the most attention on new ideas or needs which have recently come up in project brainstorming sessions.
  B. First identify the relevant Cisco Architectures and Smart Solutions.After that is complete, move on to features.

• Question 34:

  What is the reason for identifying business case dependencies?

  A. They are most likely to help you propose and defend solutions with larger customer investments
  B. Customer business executives expect Cisco to minimize the actions their teams are required to execute
  C. To improve alignment between the customer IT organization and business units
  D. To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
  D. To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled

• Question 35:

  Which is true, regarding mapping solutions and capabilities?

  A. You should prioritize those capabilities for which Cisco has the biggest competitive advantage over other IT firms
  B. Focus your time and the customer's attention on a few capabilities that make a strong impact
  C. Ask the customer IT leader which capabilities they need more details on , in order to plan installation activities
  D. Allocate your project efforts so you can promote the highest number of solution features in a recommendation to the customer
  B. Focus your time and the customer's attention on a few capabilities that make a strong impact

• Question 36:

  What should you consider when recommending solutions?

  A. Include benefits from projects the customer is currently executing, which are dependencies for one of your solutions
  B. Try to shift risks of budget overruns to the IT management team
  C. Ensure the business case and solutions cover a consistent scope
  D. Include more details about the investments needed, where a customer expense is highest
  C. Ensure the business case and solutions cover a consistent scope

• Question 37:

  When defining assumptions, you should do which of the folowing?

  A. Ensure that a customer IT manager agrees with your thoughts
  B. Ensure that each assumption about a business benefit clearly links to an IT capability
  C. Identify only those items which relate to the first phase of an implementation
  D. Identify the data or decisions which could raise the likelihood that the statement comes true
  D. Identify the data or decisions which could raise the likelihood that the statement comes true

• Question 38:

  Which individual is recommended as the author for a business case introduction?

  A. The customer finance executive
  B. A project team individual with insight into the overall solution, financials and customer's current situation
  C. The System Engineer most familiar with the customer's infrastructure and technical environment
  D. The Account Manager, with support from the customer's IT organization
  B. A project team individual with insight into the overall solution, financials and customer's current situation

• Question 39:

  What part of the benefits realization approach includes documentation and tracking of actual results vs.projections?

  A. Definition of metrics to use in assessing productivity gains
  B. Creation of an outline for the business case
  C. Implementation program benefits delivery
  D. Adoption and rollout strategy across user groups
  C. Implementation program benefits delivery

• Question 40:

  Zhich is the Cisco recommended technique for verifying the `as-is' state of the business?

  A. Presenting root cause analysis
  B. Discussing the Business Model Canvas
  C. Modeling high volume parts of the customer's business process
  D. Using "The five whys" questioning approach
  B. Discussing the Business Model Canvas