Cisco 820-421 Online Practice Questions and Exam Preparation

Cisco 820-421 Online Questions & Answers

• Question 11:

  You are troubleshooting a Cisco Easy VPN installation that is experiencing session establishment problems.You have verified that matching IKE and IPsec polices exist on both peers.The remote client has also successfully entered authentication credentials.

  What is the next step to take in troubleshooting this problem?

  A. verify that the router is not denying traffic from the tunnel
  B. verify that the router is able to assign an IP address to the client
  C. examine routing tables
  D. issue a ping from the client to the router to verify reachability
  B. verify that the router is able to assign an IP address to the client

• Question 12:

  Which two reflect buy-in to an implementation approach? (Choose two.)

  A. Customer commitment to move forward
  B. Agreement on basics of solutions
  C. Actual benefits are realized
  D. Selections identified for configuring components
  A. Customer commitment to move forward
  B. Agreement on basics of solutions

• Question 13:

  Which is the preferred aid to help you structure discovery meetings with customers?

  A. IT cost analysis
  B. Business case for the last two proposals
  C. An article with a checklist showing advantages of your product vs.competitors
  D. Strategic Question Asking Framework
  D. Strategic Question Asking Framework

• Question 14:

  Which tool or document should you use to help identify high level gaps in knowledge about your customer's overall strategy and operating model?

  A. Business Model Canvas
  B. An account coverage plan for your team's territory
  C. Communications plan rollout of a new application
  D. A win/loss review from a proposal delivered to the customer 12 months ago
  A. Business Model Canvas

• Question 15:

  What should a business case executive summary contain?

  A. Describe contractual terms of a maintenance agreement
  B. Explain the rationale for choosing a model of network hardware
  C. Describe the overall intent behind solutions, and a summary of benefits and costs
  D. Recommend which customer manager should be accountable for delivering business case results
  C. Describe the overall intent behind solutions, and a summary of benefits and costs

• Question 16:

  What is the recommended way to treat a current customer capability weakness?

  A. Document this in a way so the IT executive avoids criticism
  B. Use objective data to describe this gap, in a Business Capability Assessment
  C. Highlight this in the next executive briefing, to get credit for finding out gaps
  D. Expand scope, urgently staffing a deep dive so the customer can most quickly fix the weakness
  B. Use objective data to describe this gap, in a Business Capability Assessment

• Question 17:

  You are conducting a project jointly with the customer IT manager for a Customer Division ExecutivE. Which statement is true about presenting recommendations to an Executive?

  A. Present only the ideas which require the IT manager to seek new budgets / funding
  B. Present ideas which are aligned to the customer's strategy and are realistic to implement
  C. For all recommendations, include a request of funding to conduct a deeper analysis of benefits
  D. Recommendations involving process changes should be presented by the IT manager or another internal employee
  B. Present ideas which are aligned to the customer's strategy and are realistic to implement

• Question 18:

  Which piece of data should give you insight into a top executive stakeholder's business priorities?

  A. The number of people in their organization
  B. List of programs for which the executive sits on a steering committee
  C. Background on the executive's vacation interests
  D. Names of system integration firms on the company's pre-authorized vendor list
  B. List of programs for which the executive sits on a steering committee

• Question 19:

  Which approach is recommended for gaining deeper insight into pain points raised by a senior customer business leader?

  A. Inform the customer of some statistics about their competitors, to get a reaction
  B. Ask open ended questions about goals and impacts from challenges
  C. Lead an exercise to define revenue the customer could gain from using remote experts on sales calls
  D. Speak with peers of the customer leader, to find out whether this person has a reputation for making problems sound bigger than they really are
  B. Ask open ended questions about goals and impacts from challenges

• Question 20:

  When establishing a current view of your customer, which is an appropriate internal source of information?

  A. Financial analyst forecasts of the company's revenue for the next 3 years
  B. Working documents created by new hires prior to their joining your organization
  C. Websites of partners in the customer's ecosystem
  D. Service level agreements your firm helped to create, between the customer IT group and business units
  D. Service level agreements your firm helped to create, between the customer IT group and business units