Cisco 820-421 Online Practice Questions and Exam Preparation

Cisco 820-421 Online Questions & Answers

• Question 21:

  Which statement is true?

  A. You should avoid discussion of 3rd party products or services, when exploring possible solutions with the customer.
  B. TOGAF ADM is a standard framework to assess IT quality and productivity.
  C. Value chain analysis is the preferred method to assess customer sensitivity to price increases.
  D. Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.
  D. Cisco and partner capabilities should be considered as viable candidates for inclusion in a solution design.

• Question 22:

  Why would an investment analyst report be a good source of company information?

  A. It may give you an inside track on internal management relationships
  B. You will find company-endorsed estimates of product level sales growth
  C. It can complement company-published data and give you insight for discovery
  D. This will report the customer's actual IT expenditures for hardware, software, services
  C. It can complement company-published data and give you insight for discovery

• Question 23:

  Which tool should you use to identify the benefits from possible solutions?

  A. Root cause analysis
  B. Stakeholder map
  C. Cause and effect benefit model
  D. Business Motivation Model
  C. Cause and effect benefit model

• Question 24:

  What tool would you use as a starting point to identify future capability requirements?

  A. Root cause analysis
  B. Business motivation model
  C. Value chain model
  D. A `to-be' business model canvas
  D. A `to-be' business model canvas

• Question 25:

  What is an example of a financial benefit?

  A. More important to senior executives than to mid-level managers
  B. Estimates of value for which the customer finance executive has given you written evidence of agreement
  C. The highest priority impacts available to customers, from implementing an IT solution
  D. Estimates of monetary value which the customer could realize, after paying for the solution costs
  D. Estimates of monetary value which the customer could realize, after paying for the solution costs

• Question 26:

  When discovering requirements, which behavior is appropriate?

  A. End meetings earlier than planned to show a sense of urgency
  B. Avoid taking notes, since you can always return for a follow up
  C. Answer customer questions with details and numbers, to convince them you know what they need
  D. Actively listen to the customer's comments and effectively take notes
  D. Actively listen to the customer's comments and effectively take notes

• Question 27:

  Which is an example of 'solution benefits described in business terms'?

  A. A network upgrade can reduce outages by 10-15%
  B. By using remote experts during selling, the customer can add $10M to quarterly revenue
  C. IT staff can be redeployed to projects delayed due to resource constraints
  D. A new security policy can reduce risk of a cyber attack on the company's network infrastructure
  B. By using remote experts during selling, the customer can add $10M to quarterly revenue

• Question 28:

  Which is recommended as a good source to provide requirements in a customer engagement?

  A. Individuals at firms who have purchased the customer's services
  B. Subject experts from the company's strategy organization
  C. Consultants who did projects for the customer organization 3 years ago
  D. 3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
  B. Subject experts from the company's strategy organization

• Question 29:

  Which two items are described as part of a business scenario? (Choose two.)

  A. A step-by-step description of a business event
  B. A crisp description in business and architectural terms
  C. Job history of key management personnel
  D. Changes in technologies over the past year
  A. A step-by-step description of a business event
  B. A crisp description in business and architectural terms

• Question 30:

  Assuming the customer is a retail store chain, which describes a business benefit from using technology?

  A. implements a new video system with a strong track record for quality
  B. store managers better understand their compensation plan, since wording is simpler
  C. higher revenue per customer, based on personalized tips being sent to shopper smartphones
  D. IT staff completes a performance management software tool upgrade on time
  C. higher revenue per customer, based on personalized tips being sent to shopper smartphones