CSFs define what an organization should be good at. Which two options are characteristics of CSFs? (Choose two.)
A. CSFs are quantitative in nature and focus stakeholder relationships
B. CSFs describe an element that is needed by an organization or project to reach its goal
C. CSFs help link business initiatives or processes with selling, designing, developing, and adopting solutions and services
D. CSFs should receive special and continual attention from management in order to help the organization be effective
Which three questions are specified by the Seven Elements Framework? (Choose three.)
A. Working environment characteristics?
B. Existing relationship?
C. Compliance with ISO 20K?
D. Understanding of own and others interests?
E. Consequences of not reaching agreement or support?
Which framework is used to plan influential communication when seeking customer support for action?
A. business model canvas
B. principled negotiation
C. seven elements
D. stakeholder analysis matrix
How many maturity levels does Information Technology Infrastructure Library?provide to gauge enterprise maturity?
A. 3
B. 5
C. 7
D. 10
RACI model aids can be used to understand specific aspects of stakeholders' involvement in businesses. What does RACI stand for?
A. Responsible, Accountable, Consulted, Informed
B. Reconciler, Accountable, Consulted, Independent
C. Responsible, Assertive, Consulted, Informed
D. Reconciler, Assertive, Consulted, Informed
E. Responsible, Accountable, Consulted, Influenced
Which framework can give the best insight and visual flow into how a customer's functions work together, to go from parts inventory through shipped product?
A. business model canvas
B. porters value chain
C. critical success factor
D. organization chart
When you seek customer support for an action, which framework can be used to plan influential communication?
A. stakeholder analysis matrix
B. seven elements
C. principled negotiation
D. business model canvas
What are the phases of the Seven Elements framework?
A. Prepare, Plan, Design, Implement, Operate, Optimize.
B. Past, Present, Future.
C. Previous, Present, Posterior.
D. Before, In Between, After.
Which four options are components of the Seven Elements framework? (Choose four.)
A. Commitment
B. Relationship and Distribution
C. Relationship and Communications
D. Best Alternative
E. Interests, Agenda and Normative
F. Interests, Options and Legitimacy
G. Alternatives, Opportunities and Legitimacy
Which two elements that are associated with customer interaction is the Seven Elements Framework used to plan? (Choose two.)
A. general communications
B. high-impact negotiations
C. business concepts
D. prior solutions considered
E. seller's authority for pricing
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